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20 Cards in this Set
- Front
- Back
Organizational culture ________.
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controls organizational members' interactions with each other
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When local store managers try to spot trends and changes so that they can respond to customer needs, they are attempting to ________.
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manage the external environment
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An organization's culture is shaped by the type of structure used by the organization.
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True
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Which of the following definitions best describes a contingency?
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It is an event that might occur and must be planned for.
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Which of the following are contingencies that cause the organization to face uncertainty?
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global environment and changing technology
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An organization is a tool people use to coordinate their actions to obtain something they desire or value.
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True
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Organizational structure is the formal system of task and authority relationships that control how people coordinate their actions and use resources to achieve organizational goals.
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True
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Competitive advantage is the ability of a company to ________.
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outperform another company because its managers are able to create more value from the resources at their disposal
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The quality of organizational decision-making is a function of the ________.
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diversity of the viewpoints that get considered
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Value creation by an organization takes place at three stages: input, conversion, and output. Out of these three stages, only the conversion stage is affected by the environment in which the organization operates.
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False
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Researchers analyzing what CEOs and managers do for measuring organizational effectiveness, have pointed to ________ as the three most important processes managers use to assess and measure how effective they, and their organizations, are at creating value.
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control, innovation, and efficiency
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________ determines how much value is created at the conversion stage.
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The way an organization uses human resources and technology to transform inputs into outputs
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Transaction costs are the costs associated with negotiating, monitoring, and governing exchanges between people.
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True
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Economies of scope are cost savings achieved when an organization manufactures products in large volumes.
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False
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The principal purpose of organizational structure is to ________.
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control how people coordinate their actions and use resources
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The ________ approach allows managers to evaluate the organization's ability to secure, manage, and control scarce and valued skills and resources.
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external resource
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An organization's ________ determine how effectively managers are able to coordinate and motivate workers.
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structure and culture
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Economies of scale are cost savings that result when an organization is able to use underutilized resources more effectively because they can be shared across several different products or tasks.
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False
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The environment in which an organization operates is a major source of uncertainty.
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True
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At Microsoft, to control scientists and make use of their talents, Bill Gates put them in teams. This is an example of a change in an organization's ________.
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structure
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