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1. Role of operations management.
A. Strategic role - cost leadership vs differentiation
B. G&S in different industries
C. Interdependence
2. Influences
D. Globalisation / tech / quality expectations / cost-based competition / GOV policies / legal regulation
E. CSR
- Legal compliance vs ethical responsibility
- ENV sustainability & social responsibility
3. Processes
F. Inputs
- transformed (materials / info / customers)
- transforming (HR + facilities)
G. Transformation process
- Influence of Volume / Variety / Variation in demand / Visibility
- Sequencing & Scheduling - Gantt charts + Critical path analysis
- Tech / Task design / Layout
- Monitoring / Control / Improvment
H. Outputs
- Customer Service
- Wartanties
4. Strategies
I. Performance objectives - (quality/speed / dependability / customisation / cost / flexibility)
J. New G&S design & development
K. Supply chain management - (logistics, e-commerce, global sourcing)
4. Strategies ctd.
L. Outsourcing: + & -
M. Technology: leading edge & est.
N. Inventory Mgmt: (+ & - of holding stock, LIFO, FIFO & JIT
4. Strategies Ctd.
O. Quality Mgmt: control, assurance, improvment
P. Overcoming resistance to change: costs - (equipment, redundancy payments, retraining, reorganising plant layout) + inertia.
Q. Global factors: global sourcing, economies of scale, scanning & learning, R&D
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