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36 Cards in this Set
- Front
- Back
Primary purpose of informational listening is to
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to gain and understand information
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Phrases such as “tell me more”, really go on, “I’m with you, and I see are examples of
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minimal encouragers
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Component of conflict-
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conflict of interest, conflict orientations, responses and outcomes
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Describes the overall feeling between ppl. that arises largely out of the way ppl. communicate with one another is...
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interpersonal climate
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Judy worried about upcoming exam and expresses to Leonard- he responds by saying “its very natural to be worried about such an impt. Test”-he just practiced
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endorsement
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“you don’t exist" phrase is an ex. Of
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(disconfirming message in recognition level)
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Lester started meeting by sayin g”this is the only solution that makes sense, and only a fool would disagree” he had demonstrated-
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certainty
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Sylvester tells his new coworker- “ive worked here a long time, so I know more than you” he expressed-
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superiority
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When partners deny or camouflage disagreemtn or anger and express it indirectly...
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covert conflict
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Penny hums showtunes constantly- and really annoys her lab partner- he beings tapping heavy-metal drumbeats with his pencils without saying anything- ex. Of
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covert conflict
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Jack and Susie in romantic relationship-he calls Susie constantly and wants to be with her- rarely giving her an opportunity to be alone w/ her friends- struggling with relational dialectic-
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awareness/unawareness
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Examples of managing dialectics except-
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augmentation
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Commitment- a decision to remain ina relationship- grows out of these-
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investments
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Grant and Joanne- romantic relationship- he enojoys going to the movies with Joanne every night- but she would like to do something new- struggling with romantic dialectic-
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novelty/predictability
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Ex. Of social relationship
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neighbor
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Joe and coral in romantic relationship- she feels she needs to keep a journal of private thoughts and memories which he doesn’t like- struggling with relational dialectic-
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opedness/closedness
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Main reason why people do not practice safer sex
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rational thought is impaired by alcohol and other drugs
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Group supposed to work ona project- many ppl. do not show up for meetings- many members have formed factions away from the main group and little is accomplished- group lacking-
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cohesion
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Several individuals in a team are talented- they have a special energy when they come together called
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synergy
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Group comes together at a formal meeting- read minutes from last meeting and then go through business- ex. of
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procedural communication
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Particular company does not recognize employee of the month- focuses on every effort toward the good of the collective group and not personal accolades- lower emphasis on-
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individualism
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Manager of a division is making certain ppl. come to work on the weekends- he chooses ppl. he does not like, said to exert-
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power over
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Middle of a boardroom presentation- co-worker begins talking aloud to other ppl. about his Saturday night- ex. Of
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egocentric communicate
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Leader often compliments members of group in public pointing out their accomplishments- usually repimands in private- most likely trying to maintain a good
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climate communication
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A group that excercises good group communication is likely to have more
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participation, cohesion, synergy and creativity
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Professor who allows students to refer to him by first name is privelaging cultural value
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informality
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Situation would be best with a project team
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writing a book on communication theories
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Situations be best for a focus group-
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determine public reaction to a potentially offensive film
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Best describes brainstorming
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outside-the-box situations
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Best helps an individual who had to choose among a variety of decsision with which he/she is poorly informed
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advisory group
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Describes and effective quality improvement team
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contains members from diff. areas of expertise, contains members from diff. levels of organization’s hierarcy, begins with a large amount of complaining and has the power to solve problems not just discuss them
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Laissez-faire- leadership would work best with
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a mature, experience, self-directed group is choose a team name
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Jorge a manager at a local fast food restaurant tells all his employees that they must wear ties- ex. Of leadership-
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authority rule
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Decision making method offers the most cohesion among members, but can take a lot of time
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consensus
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First step in organizing group discussion
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defining the problem
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Best describes group conflict
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can result in a win-win solution
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