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34 Cards in this Set
- Front
- Back
content knowledge
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knowing what to communicate
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tacit knowledge
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knowledge that we have, but difficult to articulate
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repertories
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set of roles, adam sandler
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scripts
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sequences of actions that achive narrative sence, told in order
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rules
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context specific, gollowable presctiptions
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procedural knowledge
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knowing how to communicate
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planning
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intentional description of actions to achieve goals
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principles of compitence
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god plan must be appropriate and effective
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prior success
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usually good plans have worked well in the past
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simplicity
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in the end if you have a bunch of plans, the easiest usually wins
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plan adjustment
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process of changing elements of the plan after getting negative feed back. pick up line, if it is rejected change it.
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action assembly
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mental process of putting behaviors together in the persuit of goals. asking parents ofr money
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prototypes
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the ideal case, birth day parties, wedding dress is white
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botton up
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we judge a confessor we usually compare him to our usual thought of a professor
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top down
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proceess is making a list in your mind and checking things off
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expectance fulfillment
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we go into a situation and expect it to be a certain way, and if it isn't we get mad
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mindlessness
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auto piolet
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whet a self centered communicator is like
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think of their own goals, can result in an overly simplistic way of seeing the worlda
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nature of skills
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action, goal oriented, repeatable, sequential. you need to know the right order of the steps.if they cannot be repeated it is an accident
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molecular skills
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very specific, eye contact, they are the bricks
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molar skills
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broader and more general in nature, social support conflict management
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four overall types of molar skills
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composure, expressiveness, coordination, attentiveness
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aggressive communicator
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expressing your rights of views in ways that violate the way people feel
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assertiveness
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expressing your point of view withoug violating their poing of view
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composure
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the ability of displaying control and conficence, eye contact. not fidgiting with things
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empathy
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is feeling the same feelings as someone else. you have had a dog die, so have i, we can relate
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perspective taking
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involves seeing or thinking of the world through the other person, how they would view it
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four criteria for small group
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3+ people, shared perception, emphasizes interdependence, requires communication
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3 types of group interdemendence
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goal, behavioral contest.
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goal
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we share goals in the group,
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behaviors
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is when one individuals message or behavior is affected by anothers behavior
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context
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is when a groups actions affect the enviroment, and the envoroment affects the group
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groups culture
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it refers to value norms and ideas that value a group
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groups context
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POET, person, objectives, enforoment, time.
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