Cintas

Front 1

What are typical fs buying motive

Back 1

Image and appearance ,soil protection,satitation, safety,minimize management involment, trap moisture,comfort under foot

Front 2

Why do companies buy uniforms

Back 2

Light soil & wear conditions, uniform needs are high customised,aren't available for pickup up,very low employees return

Front 3

Why do companies rent fs products

Back 3

Large offering,control house keeping cost,convenient, promote a healthy environment

Front 4

What does C.R.F stand for?

Back 4

Customer request form

Front 5

How many times can u prior service an acct with GM approval?

Back 5

2

Front 6

When should u first start discussing AR with a customer

Back 6

At 30 days

Front 7

Which one of the following is not typically a facility service customer buying motive?

Back 7

Fire protection

Front 8

How often must u complete a smith driving training refresher training?

Back 8

Quarterly

Front 9

Which of the following is not a main component of creating a Raving fan?

Back 9

Custo.ers who say the are" very Satisfied "and "Definitely Recommend "cintas

Front 10

If a customer's pays by check, what information is put on the check?

Back 10

Rt# and day, customer#,invoice#

Front 11

Who's is the group vice present?

Back 11

Micheal Hicks

Front 12

Who's is the territory Senior Vice President?

Back 12

Bill Cronin

Front 13

Who's is the HR director.

Back 13

Jon Meyers

Front 14

Who is the president and COO?

Back 14

Phillip Holloman

Front 15

Who is the CEO?

Back 15

Scott Farmer

Front 16

Who is the sales manager?

Back 16

Jacob Javis

Front 17

Who is the REgional sales VP?

Back 17

Anthony Bandura

Front 18

Who is the senior vice president of sales?

Back 18

Jim Rozakis

Front 19

Who is the plant manager

Back 19

Greg samora

Front 20

Who is the stock room supervisor?

Back 20

Amanda Lopez

Front 21

Who is the second shift supervisor?

Back 21

Julius ventura

Front 22

Who is on the service support team?

Back 22

Service managers,service supervisor,customer service,check in

Front 23

What is the Principal Objective?

Back 23

We will exceed our customers Expectations by maximizing the long-term value of Cintas for its shareholders and working partners

Front 24

What are the elements of our corporate character?

Back 24

Professional, thorough, high principles and moral values, high standards & performance, spartan approach, enthusiastic, competitive urgency, positive discontent

Front 25

What are typical uniforms customer buying motive?

Back 25

Security,safety,image,sanitation,easy to do business with, soil protection

Front 26

Explain how the review process works at cintas?

Back 26

Partners receive a review every 6 months for 2 years with the same supervisor or manager after two years and they are annual

Front 27

What is Cintas open communication process?

Back 27

Partners are encouraged to discuss any issues with their supervisor if not resolved seek out the supervisors manager and then HR the location Safety Committee and then the GM if not resolved call Cintas hotline

Front 28

Why do companies rent uniforms?

Back 28

Rental company can remove soilbetter, add or stop with little or no cost, replacement for normal wear and tear, size change at little or no cost, cost effective at high turnover situation, government required

Front 29

Why is out Market replication so important

Back 29

Word of Mouth customer tells 11 people when they have a problem or a bad experience 11 - 3 phenomena

Front 30

How can you increase your chance of customer staying with Cintas

Back 30

The more product Services they have the less likely they are to leave

Front 31

What are the 4 service quality absolutes

Back 31

Customer wants their uniforms and products,

they want them clean,

they want them functionable and in the correct number,

the want to like depends on their service provider

Front 32

What are the components of the SSR pay plan

Back 32

Base pay,commission,renewal bonuses catalog bonuses, sales leads ,contest winning ,premium OT pay

Front 33

Why is the soil separation a SSR does important to our customers?

Back 33

It's a key ingredient to properly clean the Garment example FRC garments need to be washed by themselves with FRC formula

Front 34

Why is having an organized truck important

Back 34

Safety, eliminates cross-contamination, SSR is more efficient, eliminates possible delivery errors

Front 35

Why is Route sequence important? How do you make changes to your route sequence

Back 35

Keeping your stops in order becomes more efficient..... PRC,route sequence form

Front 36

Why is having a neat delivery area important

Back 36

It's the customer's property and at the SSR is responsible

Front 37

What things should the SSR do to keep the delivery area neat and organized

Back 37

Remove the hangers and returned to recycle,organize the garments,

Ensure repair tags

lockers labels and garments are separated with donuts

Front 38

What information is found on the ID tape

Back 38

Rt & day customer number

Employ #

Employ name

Month year , location

Front 39

Explain how the individual garment check sheet or true Count Cintas service summary reports works

Back 39

Shows the count of soiled garments and process delivered garments each week

Front 40

Describe to me what a bulk load sheet is

Back 40

A sheet where non garments print-only bulk items to be loaded on truck

Front 41

If you credit a bulk iteam in charge at a customer where will that information show up

Back 41

Sell sheet and net Billings percentage

Front 42

Why do we charge LR's

Back 42

We own the product that we rent customer rent it for much less than what he would purchase it we no longer rent the product we have to replace it

Front 43

Tell me all the products that you have access to provide a customer for the restroom

Back 43

Toilet paper

Center pull

air fresheners

seat covers

hand soap

Front 44

If a customer has money in 30 days what steps should you take

Back 44

Review past due at the time of the delivery as the month progress notify the customer if it rolls over to 60 days we will suspend service

Front 45

What do you do if you get a no check no service CRF

Back 45

Notify customer if he has sent payment we can't service them pick up all Cintas product arrange to return to pick up payment.

Front 46

How would you take credit with the customer using seconds that count for repairs

Back 46

Counting the number of repairs caught by the plant sharing the info insuring we are watching the garments

Front 47

What type of accounts will the plant not look to proactively upgrade

Back 47

R code accounts rough wear

Front 48

What are the four most common grades of garments

Back 48

A

C

D

S

Front 49

Explain the difference between an A garment and an S Grade.

Back 49

A- garment new

S- garment with slight stain used

Front 50

If you have questions about why a garment was an S grade who should you talk to

Back 50

Stockroom and plant manager

Front 51

What is the Golden Rule of upgrading a garment

Back 51

SSR won't wear the Garment in the customer's work environment garment should be upgrade

Front 52

What are the main areas of the production flow

Back 52

Soil room/washroom

shake out/hanging area

repair

short wrap out

Stockroom

loading

Front 53

Competitive urgency

Back 53

We will attend to every detail thoroughly professionally, and enthusiastically as if not attending to the one detail could result in a lost or hurt customer or working partner..

Front 54

Why is it important to keep your emblem trim codes updated?

Back 54

Having too many can increase the chances of a mistake and delay customer's uniform.

Front 55

Explain to me what is meant by even billing

Back 55

Customer price was determined based on them getting Bill 52 weeks of the year

Front 56

What is an invoice minimum

Back 56

An amount on which customer agreed to pay if the invoice goes below the agreed amount

Front 57

What is important to do when changing a bulk product from weekly to monthly.

Back 57

Change the price using the appropriate multiplier

Front 58

What products should not be rented on any frequency other than weekly?

Back 58

Garments, linen, shoptowels

Front 59

Describe the flow of a Garment request to filing the order.

Back 59

-Requested on a G.R.F

-attempt to pull locally from stock the next day or order frm DC

-emblems are pulled or order

-emblems are applied locally or at the DC

-garment is place with the route prior to the next delivery date for delivery to the customer

Front 60

What steps should you take each evening to prepare for the next day?

Back 60

Check all stock room garments are with your rout

check late rail

blend late pieces and stock room pieces audit the route

notify production or management to resolve any problems

review the invoice putting in to stop sequence

Front 61

When sizing wearer what information do you need to order various products

Back 61

Shirt size

sleeve length

jacket size

coveralls size

waist size

Inseam

Front 62

What are the fundamental areas to increase business on your route

Back 62

Sales leads

Adds vs. Stop

price increases

catalog sales

Front 63

What are the main actions of the customers coaching portion of the onboarding process

Back 63

SSR counts the garments for the first 4 weeks then reviews The Turning history so the customer build trust with Cintas program

Front 64

What is PRD and what does it stand for

Back 64

Program, requirements, documents

it covers the specific program for national accounts

Front 65

Briefly describe the NPS net promoter system classifications

Back 65

Customers are either promoters, passives or detractors of Cintas service. The net promoter score is a mathematical number derived from subtracting the detractors from the promoters; passives being natural.

Front 66

Tell me the four main components of creating raving fans and why they are important?

Back 66

Customers who love doing business with Cintas

Customes who stay with Cintas

Customes who grow their business with Cintas

Customes who recommend Cintas

Front 67

Who is responsible 4 everything that happens on their route

Back 67

SSR

Front 68

What is the most common injury on the route what ways have you learned to avoid this happening to you

Back 68

Back

stretch

use safe lift

cart

Front 69

What is the next most common cause of injury what ways have you learned to avoid this

Back 69

Slips trips and falls used non-slip shoes used three points of contact

Front 70

What is a dvir who has to fill it out how often what do you do with it

Back 70

Daily vehicle inspection report

SSR daily pink copy turning white space

Front 71

What should you do if a customer tells you they want to quit and to pick up your products

Back 71

Don't remove items use ECIR to determine the problem if it doesn't work tell them you will review the agreement went back to the location and will call him in twenty-four hours

Front 72

How soon should you renew a customer

Back 72

Anytime especially if we make additional investment in their account

Front 73

If you renew a customer and you lower their prices and only get the renewal for 36 months what must you do when you turn in the renewal

Back 73

Fill out an exemption form and length of the agreement

Front 74

What is the credit hold procedure on existing accounts

Back 74

After 30 days past due a credit hold warning is generated and CC service manager if no payment is received by a SSR or made a payment arrangement with the AR then account is placed on hold and CC service manager and checking

Front 75

Go through the process for check in with customer service

Back 75

Look at what's due today/tomorrow/past due list, look for any new CRF, turn in completed, have them signed, check Inn with service manager and check inn

Front 76

If you are servicing a customer and they are closed when you arrive what should you do

Back 76

Call the customer if no answer continue your route and call back later if they are still not there leave a message and schedule the delivery as soon as you can

Front 77

Should you mark out garment before check-in or after check in

Back 77

Before check-in garment should be marked out before leaving customer

Front 78

What is Cintas guarantee on items u sell as direct sale?

Back 78

Satisfaction guarantee, or they can return for a refund

Front 79

Explain the make up charge?

Back 79

Make up charge is a one time charge when adding a new employee ,or if current employee makes changes to there uniform. It offsets the cost of processing the order and preparing the garment.

Front 80

What is under promise over delivery theory?

Back 80

It's important to not make unreasonable promises to a customer. When promising make sure it meets their expectations and handling it with thorougness,competitive urgency, and professional

Front 81

Describe what it means to "make second that count".

Back 81

Take every apportunity to share with your customer every little thing to ensure you are watching every detail of his business.

Front 82

Why is it important FRC garments are properly soil separate.

Back 82

Proper soil separate is a key ingredient to getting the customer garments clean. However with FRC garments a safety issue can arise if it mixes with cotton garment the flammable lint from the cotton government can attach itself to the FRC causing safety issues