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20 Cards in this Set
- Front
- Back
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Explain how a user, rather than the user’s computer, might be the problem. |
Answers will vary, but common ones include a user can frequently push the wrong button inside an application or not have the right printer chosen and the user believes the problem to be the computer. |
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How can a technician determine whether a problem is hardware or software related? |
Listen for beeps; watch POST, determine if one particular device is not working; determine if one particular application is not working, etc. |
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The _____ chip executes POST. [ BIOS| CMOS | CPU | RAM ] |
BIOS| |
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[ T | F] The manufacturer of the RAM chip determines what error codes are shown during POST. |
f |
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To troubleshoot an array of possible system startup problems, press the _____ key during the system startup process to bring up the Advanced Boot Options menu. [ F1 | F2 | F8| F12 ] |
f8 |
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If a computer beeps once during POST, what is the problem? |
There is no problem |
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.The _____ might have a numeric display mounted that shows an error code. [ CPU | heatsink | POST | motherboard] |
motherboard |
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If a computer beeps once and then three times, then four times, then three more times during POST and the computer has a Phoenix BIOS, what is a possible suspect component? |
memory
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A _____ is used to test a serial, parallel, or RJ-45 port. [ multimeter | probe | torx | loopback plug] |
loopback plug |
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An adapter that performs diagnostics and displays a code or LEDs is known as a _____. [ POST card| probe | torx | DIGI card ] |
POST card |
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[ T | F] When a technician is behind on time, it is okay to swap more than one part at a time. |
f |
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Where can you find the latest information on POST error codes? |
The BIOS manufacturer’s website or the motherboard/computer’s documentation. |
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[ T| F ] During the Test the theory phase, you might be required to escalate the problem to a more experienced technician. |
t |
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[ T | F] After swapping a part in a computer and powering on, you can assume that the problem is solved. |
f |
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What is the last and most important step in resolving a computer problem? |
Providing feed back to the user |
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If a problem is hardware related, Windows Device Manager can be useful in getting the problem narrowed down to a subunit. |
Device Manager |
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A computer problem is never solved until the user |
Answers may vary, but common answers include; is satisfied or is updated. |
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You see a user’s password taped to the side of the keyboard. What do you do? |
Tell the user to change the password. |
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You spent more time than expected at a customer site. Now you are late for your next service call. What do you do? |
Call the next customer and explain that you are running late. |
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d b a f e c |
Place the six steps of troubleshooting in the order in which they occur. |
