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9 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is the advantages and disadvantages of one way communication |
Advantages: Easy to use, no pressure on sender to justify what is being asked. Cheaper to use Disadvantages Employees may feel frustrated, less reliable as there is no way to receive feedback’s |
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What are the advantages and disadvantages of two way communication |
Advantages Can receive feedback, more effective as task can be clarified so employees more motivated Disadvantage Pressure on sender to justify what being asked More time consuming so more expensive |
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When would a business use open and closed communication |
Open- to communication with external stakeholders so they can understand Closed- within departments like tech |
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What is chain network |
Formal and vertical hierarchy, communication generally sent down hierarchy |
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What are the disadvantages of chain |
Employees at bottom of hierarchy feel less involved Information can become distorted as many layers |
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What is wheel communications |
All communication goes through the leader |
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What is shannons and weavers theory |
1. Technical- concerned with ability of reciever to hear information 2. Semantic- recievers ability to understand what is being sent 3. Effectiveness- whether the message that has been communicated is being acted upon |
Barriers to effective communication 3 |
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What are further barriers to effective communication |
Body language, a serious message must have serious body language Cultural differences Skill of the senders |
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What are group norms |
Set of rules can be written, unwritten. Usually established by behaviour of group |
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