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87 Cards in this Set
- Front
- Back
Update that should include the type of operation, the progress of the incident, the anticipated actions, and the need for additional resources |
Time marks |
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A battery operated hand held transceiver |
Portable radio |
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Allow fire fighters to receive information in the apparatus or at the station |
Mobile data terminals |
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Code indicating that a fire fighter is lost, is missing, or requires immediate assistance |
Mayday |
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A radio channel using two frequencies |
Duplex channel |
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Automated systems used by telecommunicators to obtain and assess dispatch information |
CAD |
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A radio system that automatically transmits a radio signal on a different frequency |
Radio repeater system |
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A radio channel using one frequency |
Simplex channel |
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A radio channel that bypasses a repeater system |
Talk around channel |
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What does ANI stand for? |
Automatic Number Identification (ANI) Shows number on display at telecommincator terminal |
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The process of assigning a response category is based on the nature of the reported problem |
Classification and prioritization |
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Two way radios that are permanently mounted in vehicles |
Mobile radios |
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Telecommunicators must follow standard operating procedures (SOP) and use ..... |
Active listening |
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One of the first things you should learn when assigned to a fire station is how to use the ..... |
Telephone and intercom system |
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What is the central processing point for all information relating to an emergency incident? |
Communications center |
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The first arriving unit at an incident should always give a brief initial report and ........ |
Establish command |
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Unit selection is the process of determining exactly which .... |
Unit(s) to dispatch |
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A CAD system helps meet the most important objective in processing an emergency call which is ... |
Sending the appropriate units to the correct location as quickly as possible |
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The telecommunicator can initiate a response after determining |
Location and nature of the problem |
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How long should someone in the communications centers be in contact with the responding units? |
Throughout the incident |
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A call box connects the person directly to a(n) .... |
Telecommunicator |
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The first arriving unit at an incident should .... |
Give a brief initial radio report
Establish command
Tell other responding units what it is happening |
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Radio codes, such as "ten codes" ... |
Can be problematic |
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When you speak in the microphone, always speak across the microphone ..... |
At 45 degree angle, holding the microphone 1-2 inches from the mouth |
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A group of shared frequencies controlled by a computer |
Trunking system |
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Unit selection determines the ... |
Number and types of units that are dispatched |
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Urgent messages that take priority over all other communications are known as .... |
Emergency traffic |
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What is used to warn all fire personnel to pull back to a safe location? |
Evacuation signal |
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What displays where the call originated or where the phone service is billed? |
Automatic Location Identification (ALI) |
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What are used to determine predetermined response to an emergency? |
Run cards |
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What user device allows speech and/or hearing impaired citizens to communicate over the telephone system? |
TDD/TTY/text phone |
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What does TDD stand for? |
Telecommunications Device for the Deaf |
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What does TYY stand for? |
Teletype |
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What system of predetermined coded messages such as "what is your 10-20"? used by responders over the radio? |
Ten-codes |
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What status updates are provided to communication center every 10-20 minutes, type of operation, progress of incident, anticipated actions, need for additional information? |
Time marks |
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What device keeps a detailed record of every incident and activity that occurs? |
Activity logging system |
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What is a combination of hardware and software that provides data entry, makes resource recommendations, notifies tracks resources, preserves records of alarms? |
Computer aided dispatch (CAD) |
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What is a distinct signal intended to be recognized by occupants as requiring evacuation of a building? |
Evacuation signal |
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Who sends out emergency response resources promptly to an address or incident location for a specific purpose? |
Dispatch |
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What channel radio systems uses one frequency and receives all messages? |
Simplex channels |
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What channel radio systems utilizes two frequencies per channel? |
Duplex channels |
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What radio is considered a two-way radio that is permanently mounted in a fire apparatus? |
Mobile radio |
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What system uses a shared bank of frequencies to make the most efficient use of radio resources? |
Trunking system |
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What facility receives emergency reports and is responsible for dispatching the fire department units? |
Communication center |
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Who is a trained individual that is responsible for answering requests for emergency assistance from citizens? |
Telecommunicator |
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What provides status updates to the communications center at a predetermined intervals? |
Time marks |
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What is the emergency code that indicates that a fire fighter is missing or requires an immediate assistance? |
Mayday |
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What signal warns all personnel to pull back to a safe location? |
Evacuation signal |
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How can individuals with speech or hearing impairments access the 911 system? |
TDD/TYY/text phone |
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What are five major steps in processing an emergency incident? |
1. Call receipt - receive call, gather information 2. Location validation - verify address is correct 3. Classification and prioritization - Assign category response to problem 4. Unit selection - determines which units to dispatch 5. Dispatch - alert selected units |
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What must the telecommunicator who takes a call conduct? |
"telephone interrogation" |
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How are all calls to 911 directed? |
Designated Public Safety Answering Point for that jurisdiction |
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What two pieces of information can a telecommunicator initiate a response? |
1. Location of problem 2. Nature of problem |
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What should you do before transmitting over a radio? |
Push and hold the PTT button for at least 2 seconds |
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What does most fire departments use for radio communications? |
Plain English but could also use ten codes |
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What displays the telephone number where the call is originated? |
Automatic Number Identification (ANI) |
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State two common evacuation signals |
1. Three blasts of air horn, repeated several times 2. Sirens sound "high-low" for 15 seconds |
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What is a telephone that connects two predetermined points? |
Direct Line |
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What systems of telephones connected by phone lines, radio equipment, or cellular technology to a communications center or fire department? |
Call box |
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What is a stationary radio transceiver with an integral AC power supply? |
Base Station |
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What is a radio system that uses two frequencies per channel: one frequency transmits and the other receives messages? |
Duplex channels |
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What cards are used to determine a predetermined response to an emergency? |
Run cards |
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What radio systems uses a shared bank of frequencies to make the most efficient use of radio resources? |
Trunking system |
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Who sends out emergency response resources promptly to an address or incident location for specific purpose? |
Dispatch |
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What system of predetermined coded messages, such as "What is your 10-20?" used by responders over the radio? |
Ten Codes |
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What is a two way radio that is permanently mounted in a fire apparatus? |
Mobile Radio |
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What code indicates that a fire fighter is lost, missing or trapped, and requires immediate assistance? |
Mayday |
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What status updates that is provided to the communications center every 10-20 minutes. Such an update should include the type of operation, the progress of incident, anticipated actions and need for additional resources? |
Time marks |
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What system is used by fire departments to report and maintain computerized records of fires and other fire department incidents in a uniform manner? |
National Fire Incident Reporting System (NFIRS) |
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What facility in which 911 calls are answered? |
Public Safety Answering Point (PSAP) |
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What is an enhanced 911 service feature that displays where the call originated or where the phone service is billed? |
Automatic Location Identification (ALI) |
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What radio system uses a shared bank of frequencies to make the most efficient use of radio resources? |
Trunked system |
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What radio system uses one frequency to transmit and receive all messages? |
Simplex channel |
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What code indicates that a fire fighter is lost, missing, or trapped, and requires immediate assistance? |
Mayday |
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What are two way radios that are permanently mounted in vehicles and powered by the vehicle's electrical system? |
Mobile |
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What is one of the first things you should learn when assigned to a fire station? |
How to use the telephone and intercom systems |
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How are fire reports considered public records? |
Under the Freedom of Information Act, so they may be viewed by an attorney, an insurance company, the news media or the public |
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Who compiles and analyzes incident reports at the local, state, and national levels? |
National Fire Incident Reporting System (NFIRS) |
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What radio system bypasses the repeater system? |
Talk around channel
Radios transmit and receive on same frequency and signal is not repeated
Works well for short distance commands |
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Who regulates the design, installation and operation of two way radio systems? |
Federal Communications Commission (FCC) |
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What law requires that communications centers to be able to receive calls via text messages as well as by voice communications? |
Americans with Disabilities Act |
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What step in processing an emergency incident refers to the process of receiving an initial call and obtaining the necessary information to initiate a response? |
Call receipt |
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What step in processing an emergency incident ensures that the information received is adequate to dispatch units to the correct location? |
Location validation |
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What step in processing an emergency incident is the process of assigning a response category, based on the nature of the reported problem? |
Classification and prioritization |
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What step in processing an emergency incident is the process of determining exactly which unit or units to dispatch based on the location and classification of the incident? |
Unit selection |
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What step in processing an emergency incident actually alerts the selected units to respond and transmits the information to them? |
Dispatch |
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What system uses a repeater site to transmit messages over a greater distance than is possible with a simplex system? |
Duplex channel |