Chapter 4

Front 1

What would happen if you removed the battery from the motherboard by accident?

Back 1

All BIOS configuration settings will have to be reset because they will be lost.

Front 2

List three tasks commonly performed during preventive maintenance.

Back 2

Answers will vary, but sample answers are provided: vacuum, clean floppy heads, clean keyboard, clean printer, clean CD/DVD/BD drives, clean monitor, use compressed air in hard to reach places, update antivirus software, inventory hardware, and update the operating system.

Front 3

Computers used in a grocery store warehouse for inventory control have a higher part failure rate than the other company computers. Which of the following is most likely to help in this situation?

Back 3

b. a preventive maintenance plan

Front 4

Which of the following can prolong the life of a computer and conserve resources? (Select all that apply.)

Back 4

a preventive maintenance plan

a power plan

Front 5

Which power component has a 20- or 24-pin connector?

Back 5

ATX power supply

Front 6

An optical drive randomly becomes unavailable, and after replacing the drive, the technician now suspects a power issue. What could help in this situation?

Back 6

a multimeter

Front 7

Which unit would you recommend for the help desk people who sit at a computer for a 24/7 operation where help must be provided at all times?

Back 7

a UPS

Front 8

When disassembling a computer, which tool will help you remove the memory module?

Back 8

antistatic wrist strap

Front 9

How would a technician normally access a memory module that needs to be replaced on a netbook? (Select the best answer.)

Back 9

by removing a secured bottom compartment

Front 10

Which part would be specialized when used with a laser printer? [ surge strip | vacuum| multimeter | antistatic wrist strap ]

Back 10

vacuum

Front 11

Which two of the following would most likely cause a loud noise on a desktop computer? (Select two.) [ motherboard | USB drive | power supply | case fan| memory | PCIe adapter ]

Back 11

power supply | case fan|

Front 12

A computer will not power on. Which of the following would be used to check the wall outlet? [ power supply tester | UPS | multimeter | POST ]

Back 12

multimeter

Front 13

A computer will not power on. After checking the wall outlet and swapping the power cord, what would the technician use next?

Back 13

power supply tester

Front 14

Which of the following is affected by the power supply wattage rating?

Back 14

number of internal storage devices

Front 15

Which of the following would help with computer heat?

Back 15

install case fans

Front 16

Lightning is prevalent in Jacksonville, Florida. What would you recommend for home owners who would like to keep working even when a storm is rolling through? [ surge protector | phone line protector | UPS| line conditioner ]

Back 16

.

Front 17

Consider the following email.From: Cheryl a. SchmidtTo: Network Engineering Technology FacultySubj: [None]We have little time to get the PMS done on the PCs and N/W gear. What software do you want?

Back 17

From: Cheryl A. SchmidtTo: Network Engineering Technology FacultySubj: Software for spring termDuring the break, we will be performing updates and maintenance on the departmental equipment. We could also install any software updates or new software that you will be requiring for spring term. Please see me or email me your requirements. Remember that any software must be purchased and have the appropriate license before I can install the software. Please contact me if you have any questions.Sincerely,Cheryl Schmidt, Computer Technician

Front 18

List three recommendations for good technical written communication.

Back 18

Answers will vary, but some answers could include the following: don’t use technical jargon, send an email to appropriate personnel (don’t copy other personnel unnecessarily), use spelling and grammar checkers, use complete sentences, use proper grammar, use proper punctuation and capitalization, be professional, don’t write an email when angry, document technical problems in a professional manner.

Front 19

What type of fire extinguisher can be used on electronic equipment?

Back 19

Type C or A-B-C

Front 20

List three recommendations for saving power on a laptop.

Back 20

Answers will vary, but sample answers include the following: turn off wireless networks, dim the screen, don’t save often, avoid using USB ports, avoid temperature extremes, add memory, and configure power options.