Chapter 13 Vocabulary - Phillips Pmp

Front 1

interactive communications

Back 1

A flow of information among stakeholders in which participants are actively communicating with one another to ensure that all participants receive the correct message and conclusions. Meetings, videoconferences, phone conferences, and even ad hoc conversations are examples of ______________________.

Front 2

leading stakeholders

Back 2

Stakeholders who are aware of your project, want the project to succeed, and are leading the charge to make certain the project outcome is positive.

Front 3

negative stakeholders

Back 3

Stakeholders who are opposed to the project's existence; they do not want the project to succeed because they do not see or agree with the benefits the project may bring about for the organization.

Front 4

neutral stakeholders

Back 4

Stakeholders who are not affected by the project's success or failure, such as inspectors, procurement officers, and some end users.

Front 5

positive stakeholders

Back 5

Stakeholders who want the project to succeed; these are often the people who have the most to gain from the project's success and/or the most to lose if the project fails.

Front 6

pull communications

Back 6

The central repository of information allows stakeholders to pull the information from a central source when they want it. In ______________________, the audience retrieves the information as they desire rather than the information being sent, or pushed, to them.

Front 7

push communications

Back 7

The sender pushes the same message to multiple people via memos, faxes, press releases, broadcast emails, and other forms of group communication.

Front 8

profile analysis meeting

Back 8

A meeting that examines each of the roles in th project and documents each role's interests, concerns, influence, knowledge about the project, and likely attitude toward the project.

Front 9

reporting system

Back 9

Often a software program that can capture, store, and provide data analysis regarding the project. A good ___________________ tool allows the project manager to gather project information, such as percentage of work complete, run the data through some earned value analysis, then create reports to share with stakeholders.

Front 10

resistant stakeholders

Back 10

Stakeholders who are aware of your project, but they aren't keen on the changes your project will create.

Front 11

stakeholder analysis

Back 11

A process that considers and ranks project stakeholders based on their influence, interests, and project expectations. This process uses a systematic approach to identify all of the project stakeholders, ranking the stakeholders by varying factors, and then addressing stakeholders' needs, requirements, and expecations.

Front 12

stakeholder classification models

Back 12

Grids that rank stakeholders' influence in relation to their interest in the project. Several types of these models are used as part of stakeholder analysis. The most common models are the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.

Front 13

stakeholder engagement

Back 13

The process of keeping stakeholders interested, involved, and supportive of the project. The project manager needs to maintain the energy of the stakeholders and keep them contributing to and excited about the project.

Front 14

stakeholder identification

Back 14

The process of ensuring that all stakeholders have been identified as early as possible in the project: all of the stakeholders are identified and represented and their needs, expectations, and concerns are addressed.

Front 15

stakeholder management

Back 15

A project management knowledge area that focuses on four activities: identifying the project stakeholders, planning on how to manage the stakeholders, managing the stakeholders, and controlling the stakeholders' engagement.

Front 16

stakeholder management plan

Back 16

A plan that helps the project manager and the project team define a strategy for managing the project stakeholders. It helps to establish stakeholder engagement at the launch of the project and throughout the project life cycle, and it offers information about how to improve the level of engagement identified.

Front 17

stakeholder management planning

Back 17

The process of creating a strategy to manage the stakeholders in the project. It's the analysis of what the stakeholders want the project to do, how the stakeholder's expectations align with those of other stakeholders, and the prioritization of the stakeholders within the project.

Front 18

stakeholder register

Back 18

A register that documents all of the stakeholders' information, position, concerns, interests, and attitude towards the project. The stakeholder register should be updated as new stakeholders are identified or as stakeholders leave the project.

Front 19

supportive stakeholders

Back 19

Stakeholders who are aware of your project, are happy about the project, and hope your project is successful.

Front 20

unaware stakeholders

Back 20

Stakeholders who don't know about the project and the effect the project may have on them.