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BUSN 258 Week 4 Midterm Set 1
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Download answer at http://www.examtutorials.com/course/busn-258-week-4-midterm-set-1/
<div>1.Question :(TCO 1) Excellent organizations are:Points Received:<strong>5 of 5</strong>2.Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.Points Received:<strong>5 of 5</strong>3.Question :(TCO 9) You can gain loyal online customers through a lack of competition if:Points Received:<strong>5 of 5</strong>4.Question :(TCO 10) Customer dissatisfaction with a firm's phone call handling stems from:Points Received:<strong>5 of 5</strong>5.Question :(TCO 3) A smile originates in the:Points Received:<strong>5 of 5</strong>6.Question :(TCO 4) What percent of shopping decisions are made at the point of purchase?Points Received:<strong>5 of 5</strong>7.Question :(TCO 1) A business will lose 10—30% of its customers in what time frame?Points Received:<strong>5 of 5</strong>8.Question :(TCO 8) Behavior is:Points Received:<strong>5 of 5</strong>9.Question :(TCO 6) Which of the following reasons is NOT a reason for not seeking clarification in a conversation?Points Received:<strong>5 of 5</strong>10.Question :(TCO 7) Which of the following suggestions is NOT part of the minimum requirements for listening?Points Received:<strong>5 of 5</strong>11.Question :(TCO 8) To end a call:Points Received:<strong>5 of 5</strong>12.Question :(TCO 7) When it comes to listening versus speaking:Points Received:<strong>5 of 5</strong>13.Question :(TCO 6) Changing channels does NOT stem from:Points Received:<strong>5 of 5</strong>14.Question :(TCO 6) Calling yourself Mr. or Ms. may give the impression that you are:Points Received:<strong>5 of 5</strong>15.Question :(TCO 13) Many customers get their first impression of your company from:Points Received:<strong>5 of 5</strong>16.Question :(TCO 13) Customers expect a page to load in less than:Points Received:<strong>5 of 5</strong>17.Question :(TCO 13) Click-path refers toPoints Received:<strong>5 of 5</strong>18.Question :(TCO 6) The first step in handling an upset caller is to ________.Points Received:<strong>5 of 5</strong><strong>Page: </strong>1 21.Question :(TCO 1, 4) Define what the word "customer" means in the context of this chapter and discuss the two different kinds of customers that every business has.Points Received:<strong>14 of 15</strong>2.Question :(TCO 7, 8) What are the three "I"s of eye communication, and how do you see each used in a typical face-to-face sales encounter?Points Received:<strong>13 of 15</strong>3.Question :(TCO 8) What is meant by appropriate dress and grooming for the workplace?Points Received:<strong>10 of 15</strong></div> http://www.examtutorials.com/course/busn-258-week-4-midterm-set-1/Download answer at https://www.examtutorials.com/course/busn-258-week-4-midterm-set-1/ <div>1.Question :(TCO 1) Excellent organizations are:Points Received:<strong>5 of 5</strong>2.Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.Points Received:<strong>5 of 5</strong>3.Question :(TCO 9) You can gain loyal online customers through a lack of competition if:Points Received:<strong>5 of 5</strong>4.Question :(TCO 10) Customer dissatisfaction with a firm's phone call handling stems from:Points Received:<strong>5 of 5</strong>5.Question :(TCO 3) A smile originates in the:Points Received:<strong>5 of 5</strong>6.Question :(TCO 4) What percent of shopping decisions are made at the point of purchase?Points Received:<strong>5 of 5</strong>7.Question :(TCO 1) A business will lose 10—30% of its customers in what time frame?Points Received:<strong>5 of 5</strong>8.Question :(TCO 8) Behavior is:Points Received:<strong>5 of 5</strong>9.Question :(TCO 6) Which of the following reasons is NOT a reason for not seeking clarification in a conversation?Points Received:<strong>5 of 5</strong>10.Question :(TCO 7) Which of the following suggestions is NOT part of the minimum requirements for listening?Points Received:<strong>5 of 5</strong>11.Question :(TCO 8) To end a call:Points Received:<strong>5 of 5</strong>12.Question :(TCO 7) When it comes to listening versus speaking:Points Received:<strong>5 of 5</strong>13.Question :(TCO 6) Changing channels does NOT stem from:Points Received:<strong>5 of 5</strong>14.Question :(TCO 6) Calling yourself Mr. or Ms. may give the impression that you are:Points Received:<strong>5 of 5</strong>15.Question :(TCO 13) Many customers get their first impression of your company from:Points Received:<strong>5 of 5</strong>16.Question :(TCO 13) Customers expect a page to load in less than:Points Received:<strong>5 of 5</strong>17.Question :(TCO 13) Click-path refers toPoints Received:<strong>5 of 5</strong>18.Question :(TCO 6) The first step in handling an upset caller is to ________.Points Received:<strong>5 of 5</strong><strong>Page: </strong>1 21.Question :(TCO 1, 4) Define what the word "customer" means in the context of this chapter and discuss the two different kinds of customers that every business has.Points Received:<strong>14 of 15</strong>2.Question :(TCO 7, 8) What are the three "I"s of eye communication, and how do you see each used in a typical face-to-face sales encounter?Points Received:<strong>13 of 15</strong>3.Question :(TCO 8) What is meant by appropriate dress and grooming for the workplace?Points Received:<strong>10 of 15</strong></div> https://www.examtutorials.com/course/busn-258-week-4-midterm-set-1/ |
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