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17 Cards in this Set
- Front
- Back
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Special interest group |
A group of people or an organisations seeking or receiving special advantages or privileges |
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Social attitudes |
An acquired tendency to evaluate social things in a specific way. Attitudes can be characterised by positive or negative beliefs, feelings and behaviours toward other or a particular entry |
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Macro factors |
Those factors that impact on the businesses and are outside the control of any one business. Eg. economy, government policy, law |
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Lobby group |
A group that aims to influence organisations or governments in their decision making process |
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Technology |
Practical application of science to achieve commercial or industrial objectives |
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Rate of interest |
The amount charged, expressed as a percentage of principle, by a lender to a borrower for the use of assets. Interest rates are typically noted on an annual basis |
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Supply chain |
A system of organisations, people, activities, information and resources involved in moving a product or service from suppliers to manufactures and then onto consumers |
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Supplier |
Supplies the inputs (resources) required for the production process |
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Competitor |
A business rival in the same market for products or services offered by the business |
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Customer needs |
Something customers require because it is essential or very important rather than just desirable |
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Customer expectations |
The value that customers believe they will gain from purchasing a particular good or service |
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Customer |
Someone who buys goods or services |
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Consumer |
A person or group who uses a product |
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Operating environment |
The environment immediately external to a business with which it has close interaction when conducting its business activities |
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Corporate social responsibility |
The commitment by organisations to conduct their business in an ethical manner, to take responsibility for the economic, social and environmental consequences of their activities |
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Exchange rates |
The price of a country’s currency in terms of another currency |
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Offshoring labour |
Refers to work that is done in another country |
