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33 Cards in this Set
- Front
- Back
Organisation |
The way in which a business is structured to help it achieve its objectives. |
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Organisation Chart |
A diagram that shows the interal structure of staff in a business. |
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Hierarchy |
Structures of different levels of authority in a business. |
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Line Manager |
An employee who is responsible for overseeing the work of others lower down the hierarchy. |
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Authority |
The right to decide what to do in a situation. Being able to make the decisions. |
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Subordinate |
Workers in the hierarchy who work under the control of others. |
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Chain of Command |
The path down which orders / commands are passed. |
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Delayering |
Removing layers of management from the hierarchy so their are fewer workers and levels. |
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Empowerment |
Giving more responsibility to workers further down the chain of command. |
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Downsizing |
When a business employs fewer to produce the same amount through increases in productivity. |
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Span of Control |
The number of workers who report directly to another worker in the organisation. |
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Delegation |
Passing down authority for work to another worker further down the hierarchy. (Getting someone below you to do part of our job) |
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Centralisation |
Where decisions are made at the centre of the business (Head Office) and then everyone else has to follow them. |
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Decentralisation |
Where decisions are made away from the centre of the business eg different branches decide what to do. This can be more effective at satisfying customer needs. |
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Motivation |
The desire to complete a task. |
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Hierarchy of Needs |
A system for organising the key things that motivate staff. |
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Communication |
Messages passed between a sender and a receiver. |
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Feedback |
A response to a message by its receiver to the sender. |
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Internal Communication |
Communication within the business organisation. |
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External Communication |
Communication between the business and other organisations such as suppliers. |
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Channel of communication |
The path taken by a message such as horizontal to a peer or vertical to a superior. |
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Barriers to communication |
Things that prevent the message getting from the sender to the receiver. |
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Wages |
Where workers are paid for working a fixed number of hours plus overtime. |
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Overtime |
Time worked over and above contracted hours. |
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Salary |
A yearly figure for pay which is then paid monthly, usually to more skilled workers. |
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Piece Rate |
Where workers are paid for the amount they produce. |
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Commission |
Usually for sales staff where their earnings depends on how much they sell. |
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Bonus |
An addition to basic pay, possiby due to achieving a target. |
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Part time Workers |
Employees who work part of the working week. |
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Full time Workers |
Employees who work the whole of the working week, generally 36 hours plus. |
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Temporary workers |
Workers who have no permanent contract and tend only to work for short periods of time. |
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Freelance Workers |
Workers who tend to be self-employed and do specific jobs for others, such as design a software solution. |
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Fringe Benefits |
Perks in addition to wages and salaries, such as company cars, gym membership. |