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4 Cards in this Set
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BSOP326 Midterm
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(TCO 6) In total-quality organizations, the scope of the leadership system includes which of the following?
(TCO 6) The traditional approach to strategy deployment is which of the following? (TCO 3) The framework for companywide quality control (CWQC) in Japan is provided by _____. (TCO 3) ISO 9001 provides specific requirements for _____. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? |
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BSOP326 Midterm
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(TCO 1) Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?
(TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____. (TCO 2) In any system, final inspection attempts to perform all of the following functions, except _____. (TCO 2) Which of the following are considered to be two critical components of quality systems in service industries? (TCO 2) Conditions that facilitate high-quality service employees include which one of the following? |
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BSOP326 Midterm
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(TCO 2) Systems thinking can be applied to the analysis of _____.
(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (TCO 5) Dave noticed that at the place where he gets his haircut, Hair Town, there is an employee who sweeps up hair every 15 minutes. By doing this, the management at Hair Town is trying to affect which quality dimension? (TCO 5) Bill designs and maintains the inventory management software that his coworker John uses when customers call the company to place an order for merchandise. Bill is John’s _____. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management? (TCO 4) Which of the following represents a point of disagreement between Deming and Juran? |
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(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.
(TCO 8) The major difference between quality circles and project teams is which of the following? (TCO 4) Deming’s Profound Knowledge consists of four elements. Answer the following three parts relating to the “psychology” element of Deming’s Profound Knowledge. Your discussion should relate to this element of Deming’s Profound Knowledge and not to psychology in general. (TCO 6) Answer the following three parts relating to the transformational leadership theory: |
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