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54 Cards in this Set
- Front
- Back
Rich channel |
A communication channel that allows recipients to receive not only the words in the message but also to hear the tone of voice and see the body language of the sender |
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Non verbal communication |
A manager's facial expressions, posture, and gestures are example of____?comp |
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Completely focuses on the speaker during the delivery of the message |
Active listening means the listener ____ |
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Noise |
In communication, the term____refers to any interference that causes the message received by the audience to be different from the sender 's intended message |
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Expectations,level of education, and profession of the audience members |
In order to analyze the audience, the speaker would consider the____ |
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Can think at a much faster rate than they can listen |
One of the reason people tend to have hard listening effectively is that they____? |
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Subject of the sentence performs the action described by the verb |
When active voice is used in a sentence the:____ |
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The needs of the audience |
When deciding how to structure must read-message,effective writers begin by thinking about: |
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Limiting the amount of material you include on each side |
When making a PowerPoint presentation, "less is more" is good advice when it comes to: |
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Dynamic delivery |
Means delivering a message in a vibrant way that is include on each slide |
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The owners maintain limited liability |
A key advantage of a corporation is that: |
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Corporation |
A____is a legal entity created by permission of a state or federal government |
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Inability to pool financial resources |
All the following are drawbacks of general partnerships except: |
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Able to take advantage of complementary skills and shared workload |
Compared to a sole proprietorship, an advantage of a general partnership is that it is : |
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Retention of control |
From the standpoint of an owner, a major advantage of the sole proprietorship is the:___ |
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Able to take advantage of complementary skills and shared workload |
Compared to a sole proprietorship, an advantage of a general partnership is that it is : |
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70 percent |
Sole proprietorship make up over ____ of all business |
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Ease of raising financial resources needed for growth |
Sole proprietorship offer all of the following advantages except: |
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Owner |
Stockholders are ____ of a corporation. They have the right to vote on issues affecting the operation of the business |
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Limited liability partnerships |
The ____ allows all partners to participate in management while also offering them limited liability |
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General, limited and general liability |
Three types of partnerships are: |
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With credit cards |
A recent survey claims that half of all starts-ups are funded___, even though this source can result in very high financing costs. |
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Uncertainty; they view business as something they can turn to their advantage. |
Entrepreneurs tend to be tolerant of: |
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Manage money wisely |
One reason many small businesses fail is the founders inability to: |
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Are often lower that they are for a big companies, giving small businesses a competitive opportunity |
Overhead costs for small businesses: |
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Hard to do, because commercial lenders are reluctant ti make loans to firms that don't have an established record of successful performance |
Small businesses starts-ups are likely to find that getting commercial loan is |
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Provides a document to keep employees focused; necessary to seek outside funding |
The business plan has two main purposes: |
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Franchising is generally considered to be the riskiest option for starting a business |
Which of the following is not significant drawback of getting into business by entering into a franchise arrangement? |
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Lack of business knowledge and expertise by the owners |
Which of the following is an actual competitive disadvantage for any many small businesses? |
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All of the items in this list are advantages of buying an established business. |
Which of the following is an advantage to buying an established business rather than starting from scratch? |
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Market niches |
___are small segments within a market that can offer profit to entrepreneurs who know how to serve them. |
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Management |
___is the achievement of the goals of an organization through planning, organizing, leading, and controlling organizational resources. |
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Franchising is generally considered to be the riskiest option for starting a business |
Which of the following is not significant drawback of getting into business by entering into a franchise arrangement? |
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Market niches |
___are small segments within a market that can offer profit to entrepreneurs who know how to serve them. |
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Management |
___is the achievement of the goals of an organization through planning, organizing, leading, and controlling organizational resources. |
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Organizing |
____involves determining a structure for both individual jobs and the overall organization |
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Provides a document to keep employees focused; necessary to seek outside funding |
The business plan has two main purposes: |
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Franchising is generally considered to be the riskiest option for starting a business |
Which of the following is not significant drawback of getting into business by entering into a franchise arrangement? |
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Lack of business knowledge and expertise by the owners |
Which of the following is an actual competitive disadvantage for any many small businesses? |
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All of the items in this list are advantages of buying an established business. |
Which of the following is an advantage to buying an established business rather than starting from scratch? |
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Market niches |
___are small segments within a market that can offer profit to entrepreneurs who know how to serve them. |
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Management |
___is the achievement of the goals of an organization through planning, organizing, leading, and controlling organizational resources. |
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Organizing |
____involves determining a structure for both individual jobs and the overall organization |
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Leading |
____means directing, inspiring, and motivating individuals to achieve organizational goals. |
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Technical skills |
First line managers must have a high degree of_____to carry out their main responsibilities. |
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Technical skills |
First line managers must have a high degree of_____to carry out their main responsibilities. |
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Human skills |
Middle-level managers must have high degree of____, because they act as the bridge between departments, coordinating people and project skills. |
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Theory X |
____managers assume that employees dislike work, that motivation is best accomplished by threats and coercion, and that people prefer to be directed rather than use their own initiative. |
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Worker motivation is based on perception of fairness, and the perceptions workers have about their contributions are not always accurate. |
A problem associated with equality theory is that: |
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Worker motivation is based on perception of fairness, and the perceptions workers have about their contributions are not always accurate. |
A problem associated with equality theory is that: |
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Strategic |
____planning focuses on establishing an organization 's long-term objectives, determining broad action steps, and allocating resources |
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Competitive position |
A SWOT analysis is used to analyze the company's: |
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Competitive position |
A SWOT analysis is used to analyze the company's: |
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Democratic |
While _____leaders make final decisions, they share power with their followers, encouraging the free exchange of ideas |