Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
178 Cards in this Set
- Front
- Back
According to the FBI crime report, how often does a burglary occur? |
14.4 seconds |
|
Where to most burglaries occur? |
Outside, most likely at the front door, and in broad daylight. |
|
What is the common goal of the electronic security and life safety industry? |
To Improve the safety, peace of mind, and quality of life for the customer. |
|
CSAA is the acronym for: |
The Central Station Alarm Association. |
|
An alarm company yard sign is: |
A good burglar deterrent |
|
Hiding a spare key to your house outside is: |
Not Recommended. |
|
A successful service technician: |
Always tests the system before leaving the job. |
|
State licensing for alarm companies has proven to be a part: |
The accountability needed to reduce false alarms. |
|
The false alarm reduction method known as Enhanced Call Verification: |
Requires 2 different phone numbers from the call list to be called before dispatching the police. |
|
On average 9% of the time burglars enter a house through the… |
Garage. |
|
Nationally Recognized Testing Laboratories conduct factory inspections how many times a year? |
2 to 4 times a year. |
|
“Approved” means something is acceptable to the _____. |
Authority having Jurisdiction. |
|
NRTLs were established by: |
OSHA, or the Occupational Safety and Health Association. |
|
A code title will always be preceded by a: |
Code Number. |
|
ICC stands for: |
The International Code Council. |
|
National Electrical Code is NFPA ______. |
NPFA 70. |
|
NFPA 72 is: |
The National Fire Alarm and Signaling Code |
|
Codes become enforceable when they are: |
Adopted as a law. |
|
What is the primary concern of a code or standard? |
Life Safety. |
|
A basic system consists of what components? |
All the above, or aMonitor a Camera, and a means of Transmission. |
|
Which imaging devices the most commonly used with analog video systems? |
CCD sensors. |
|
Which size imaging device is the most commonly used with analog video systems? |
1/3" or one third of an inch. |
|
What type of signal does a CCTV camera generate? |
Base Band. |
|
What is the proper type of coax to use and video system? |
Cooper Braid Wire. |
|
True or False: You can install a CS-Lens on aS-Mount camera with a 5mm spacer ring. |
False. |
|
Which spot filter is considered better; F360, F88, or F120? |
F360. |
|
True or False: The use of UTP “unshielded twisted-pair” uses category 1 or better cable to transmit video instead of using coax. |
False. |
|
Which of the following might be used with an outdoor housing? |
All the above, or a Windshield wiper, a Sun shield, or a Blower. |
|
A PTZ can be controlled by the following means with the correct hardware in place. |
All the above, or a Coaxitron, a RS422, a RS485, or Hard Wired Control. |
|
What is the most common type of the following customer service scenarios? |
In-Person. |
|
Which of the following is not considered a barrier of customer service? |
Internal Issues. |
|
Using social media and reviewer websites, Consumers can affect businesses: |
Both Positively and Negatively. |
|
What is constant nonverbal flow of communication essential to understanding someone else? |
Body Language. |
|
What does the first A in RASA stand for? |
Appreciate. |
|
What should not be done when dealing with an angry customer? |
Tell customers to stop yelling immediately. |
|
Which of the following is not a trait of excellent customer service? |
Attractiveness. |
|
In today’s age, the __________ have a lot of say in how well companies perform via technology and social media. |
General Public. |
|
Which of the following is not a technique for in conflict resolution? |
Taking Sides. |
|
A customer service representative uses _______ daily to arrive at solutions for customers. |
Problem Solving. |
|
True or False: Protons have a positive charge. |
True. |
|
True or False: Insulators restrict the movement of electrons. |
True. |
|
True or False: Resistors restrict the flow of electrical current. |
True. |
|
Using Ohm’s Law, what is the voltage if we have 2 Amps and 6 Ohms of resistance? |
12volts. (2ampsX6ohms of resistance=12volts). |
|
Using Ohm’s Law, what is the resistance in a circuit if there are 24 Volts and 6 Amps? |
4 Ohms. (24volts/6amps=4 ohms of resistance). |
|
Using Watt’s Law, what are the Amps required if there are 120 Volts and a 60 Watt bulb? |
2 amps. (120Volts/60Watt Bulb=2 amps). |
|
Determine Volt-amps if we know the voltage is 24 Volts and 3 Amps. |
72 Volt-Amps. (24VoltsX3Amps=72 Volt-Amps). |
|
True or False: If the number of turns are greater on the primary side of the transformer vs the secondary side, it is considered a step down transformer. |
True. |
|
True or False: If you connect two 12 volt batteries in parallel you will get 24 VDC output. |
False. |
|
True or False: A normally open circuit is in a conductive state before any state change. |
False. |
|
True or False: When reading mA or Amps on your meter, the probes go in series with the item you are checking. |
True. |
|
An Unsupervised detection circuit: |
Cannot Detect beyond a shortened circuit. |
|
VOIP is an acronym for: |
Voice over Internet Protocol. |
|
A dry contact is a description of a: |
Relay Output. |
|
When is a combination alarm system used for burglary and fire? |
When it is regarded as a fire alarm system. |
|
The bridge rectifier/ filter Circuit in an alarm panel provides: |
D.C. Voltage. |
|
Low-power wireless detection devices report to the: |
Control Panel. |
|
A siren could be directly connected to a(n): |
Wet Output. |
|
When option allows different areas of the building to be independently armed and disarmed is called: |
Partitioning. |
|
Which keypad typically draws more current? |
A Touch Screen keypad. |
|
The phone jack that is required to disconnect the DACT from the telephone service is called a(n): |
RJ31X. |
|
What would be the best choice of system topologies for use in retrofitting an existing building with an ACS (access control system)? |
IP Addressable control panels and the customer’s existing network. |
|
Which of the following codes are not applicable to ACS design? |
The Free Trade Act. |
|
Which of the following is not a type of ACS card? |
Social Security Card. |
|
Which is not a type of ACS door lock hardware? |
A UL Approved mechanical lock. |
|
What does ADA stand for? |
American's with Disabilities Act. |
|
Which best describes the purpose of integrating fire systems with ACS? |
Unlock Fire Exits in the event of an emergency. |
|
Here is the sequence of operation for ACS controlled door. Select the answer that doesn’t belong. |
Wait Until the Guard provides input. |
|
ACS are capable of integrating with which of the following systems? Please select all that apply. |
Fire/life safety, Video surveillance systems, and Human resources. |
|
Here is a list of common ACS software features. Select the answer that doesn’t belong. |
Replace existing fire alarm system. |
|
Which of the following is true for magnetic card? |
It is the oldest form of card technology. |
|
A residential sale is generally made in: |
One Visit. |
|
Typically the buyout on an early termination of the contract by the customer is: |
75%-80%. |
|
An alarm system provides: |
Detection and Reporting. |
|
No building or structure shall be occupied without a: |
Certificate of Occupancy. |
|
Drawings should have symbols that are: |
Universal. |
|
A document indicating what the customer received is a: |
Sign-off Sheet. |
|
Federal law has a right to resend rule that gives the customer a _______ “cooling off” period once the contract is signed. |
3 days. |
|
If a drawing indicates coverage of a detection device, it is important not to: |
Exaggerate. |
|
Software for an alarm system should be stored: |
On-site. |
|
Writing on the alarm wiring with a permanent marker for identification in the alarm panel is: |
Not Recommended. |
|
Which class of fire extinguishers would be used for fire created by grease or other fatty substances? |
Class K. |
|
Which of these elements is not a part of the fire triangle? |
Argon. |
|
Manual fire alarm boxes shall be located within _______of each exit doorway on each floor. |
5 feet. |
|
The incipient stage of the fire is the: |
Manageable Stage. |
|
Cooking fires account for what percent of residential fires? |
38%. |
|
The destructive distillation of organic compounds in an oxygen free environment is known as: |
Pyrolysis. |
|
Which type of smoke detector is likely affected by air velocity? |
Ionization. |
|
Which of these statements is true about mounting heat detectors? |
Detector can be mounted 4 inches to 12 inches below the ceiling. |
|
Smoke detectors can be mounted where? |
On the wall 2 inches from the ceiling. |
|
Which statement about stratification is false? |
As the thermal plume of smoke rises to the ceiling, it gains buoyancy. (FALSE) |
|
Which channel is not commonly used for alarm transmission to an OPR? |
Ultrasonic Pulses. |
|
Which of the following is not required in OPR design? |
Location away from city limits. |
|
Which one of the following is not a kind of OPR? |
Fast Food Chain hold up alarm. |
|
Which stakeholders determine the appropriate OPR? Check all that apply: |
Insurance companies, The customer, and AHJ. |
|
Which one of the following lead to the development of the first OPR? |
The Invention of the Telephone and Telegraph. |
|
Which three are common Fire OPR? |
UL Listed Fire Alarm Central Station, Police and fire stations, and Proprietary supervising station2Ch. |
|
What three factors may determine that a UL Central station is required? Select all that apply. |
Insurance company demands, AHJ directives, and High value merchandise. |
|
Check the two answers the describe OPR advantages. |
Prevents compromise my emergency on premise event, and The Economy of scale/ shared resources. |
|
In the case of fire alarm systems what is the first requirement? |
Meets all applicable codes, standards, and regulations. |
|
What does OSHA stand for? |
Occupational Safety and Health Association. |
|
Since OSHA was founded, Workplace deaths dropped from an average of 38 to __ a day |
12. |
|
Which of the following is not a common hazard in fall related injuries? |
Unsecured Doors and Windows. |
|
Which of the following aspects of OSHA enforcement overseas private sector employees? |
Jurisdiction. |
|
The recommended technique for carrying any Power Tool is by the cord. |
False. |
|
Electric switches have a lot in common with: |
Water Faucets. |
|
Which of the following is a secondary factor in determining the severity of an electrical shock? |
The general Health of the Human Body. |
|
True or False: When modifying a electrical equipment you must stay in compliance with OSHA codes. |
True. |
|
Material safety data sheets serve to advise workers about hazardous _____ present in the area. |
Chemicals. |
|
Why is an MSDS (material safety data sheet) relevant to the security industry? |
You or a colleague may be working in labs or hospitals were dangerous chemicals are present. |
|
A bed shaker will: |
Be limited to one bed at a time. |
|
Temporal 4 is associated with: |
CO Detectors. |
|
Audible devices in a public mode must be at least ___ decibels about ambient sound. |
15. |
|
An open collector output can directly power: |
A relay 1. |
|
The Japanese horseradish smoke alarm is an example of which sensory? |
Olfactory. |
|
20 decibles are ___ times louder than 1 decibel. |
100 times. |
|
According to the NFPA 72, the loudest an audible fire alarm notification appliance can be is ___ decibels. |
110. |
|
Temporal 3 audible: |
Will trigger a bed shaker. |
|
Audible requirements in sleeping rooms call for a minimum of ___ decibels at pillow level. |
75. |
|
A closed door between the sounder and mattress can cause a loss of ___ decibels. |
10-24 decibles. |
|
Holmes moved his alarm business from Boston to New York City because ________. |
The people of Boston were skeptical about having anything electrical in their homes. |
|
George Milliken’s patent improved the burglar alarm by ______. |
Having the first zoned alarm system. |
|
Three functions of an alarm system are ______, notification, and control. |
Detection. |
|
The best use of the duress alarm feature is ________. |
Sends a silent alarm when forced to disarm the alarm system. |
|
60% of home debts resulted from fires in homes with _______. |
Not working smoke alarms. |
|
The four types of notifications are Audible, Visual, tactile, and _______. |
Olfactory. |
|
Which of these monitoring sites will most commonly be used to monitor a university alarm system? |
Proprietary supervising station. |
|
One way in which signals are able to reach the appropriate monitoring site is by ______. |
All of the above, or Public switched telephone network, VOIP and Internet. |
|
The most common hazard to humans in a building fire is _______. |
Smoke Inhalation. |
|
An alarm system may be controlled using _____. |
All of the Above, or Key switch, Digital keypad, or Cellphone. |
|
A bigger gauge wire has less resistance and will carry more current, which of the cables listed and will carry the most current? |
6 AWG. |
|
Which cable listed has the smallest diameter? |
22 AWG. |
|
Wire with a designation of CL2 is classified as what type of cable? |
General Purpose Wire. |
|
True or False: You may substitute CL3R for CL3P. |
False. |
|
What type of cable will you run for a gigabit network?? |
Cat5E |
|
True or False: You can use the same type of coax cable for CATV and CCTV. |
False. |
|
If boring through a wood member to run cable the hole should be at least ____ from the edge of the wood member. |
1 1/4" or one and one fourths inch. |
|
True or False: You can strap class 2 cable to conduit as a means of support. |
False. |
|
Which wire type can you run in a plenum? |
FPLP. |
|
If fire cable is located within 8 feet of the floor it shall be securely fastened at intervals of not less than ______. |
18". |
|
Projected beem outdoor microwave works through: |
Obscuration. |
|
Which technology converts electrical energy to radio waves and then converts radio waves back to electrical energy? |
Indoor Microwave. |
|
Which of the sensors is considered active? |
Photo Beam. |
|
The range of an outdoor photo beam can be as much as: |
660 feet. |
|
Reed switches are resistant to: |
Corrosion. |
|
When installing outdoor photo beams in installer should: |
Be able to block 85% of beam without being the cause of the alarm. |
|
Taut Wire fence detection is considered: |
High Security. |
|
Buried cable pairs have up to a ______ wide detection pattern |
10 feet. |
|
Alarm screens are typically: |
A 2 appointment install. |
|
Dual technology motion detectors are typically: |
Microwave and passive inferred technology. |
|
Which of the following is true about primary wiring to alarm system? |
The circuit breaker should be 20 Amps maximum. |
|
Batteries should be attached to the panel in what configuration? |
Parallel. |
|
What is the type of transformer most commonly used in an alarm system? |
Step Down. |
|
According to the NFPA, the breaker supplying power to an alarm system shall not be: |
Greater than 20 Amps. |
|
How long can a 12 volt, 1 Amp hour battery power an alarm system that requires .5 Amps total? |
Two Hours. (1 amp/the required .5 amps per hour=2 hours). |
|
Which of the following is recommended or required in regards to powering the fire alarm system? |
Dedicated Circuit. |
|
How do you determine the volt amps required to power an alarm? |
Consult the alarm installation manual. |
|
What is a circuit in which there is only one path for electrons to flow? |
Series. |
|
What is the component that converts high-voltage AC to low-voltage AC? |
Transformer. |
|
Which of the following is the most versatile screwdriver available? |
Multi-tip Screwdriver. |
|
True or False: Electrical tape is used to insulate wires and items that conduct electricity. |
True. |
|
A 110 blade is used with what tool? |
Punch-Down Tool. |
|
Baseboard drill guides allow you to drill a hole below a: |
Carpet Line. |
|
Which type of drill is best suited for masonry? |
Hammer Drill. |
|
Which type of meter is used to measure sound? |
Decibel Meter or DB meter. |
|
True or False: Terminal blocks cannot be cut to size. |
False. |
|
If you needed to drill into an attic to wire a keypad, what is the best type of bit to use? |
Flex Bit. |
|
True or False: You do not have to strip back the end of wires when using B-connectors. |
True. |
|
When bending a 1/2” conduit, what is the take up for a stub-up? |
5". |
|
Which of the following is a possible cause of an alarm system drawing excessively on the power supply? |
Touch-screen Keypad. |
|
In a series circuit the total voltage is 12 volts, the total current is 4 amps. What is the total resistance? |
3 Ohms. (12Volts/4Amps= 3 Ohms of resistance. |
|
A shortened supervised detection circuit will cause the terminal voltage to go: |
Down or Drop. |
|
What’s the total resistance of four 8 ohm horns, wired in parallel? |
2 Ohms. (8Ohms/4= 2 Ohms total resistance). |
|
For surge suppression to work, it is important to have a good known: |
Ground. |
|
Using Watts law a series circuit has a total voltage of 24 volts and the total current is 4 amps. What is the total wattage? |
96 Watts. (24 VoltsX4 Amps=96 Watts total). |
|
An intelligent battery tester will indicate how much: |
Capacity is left in the battery. |
|
If you are a service technician there is no excuse not to have: |
All of the above, or a VOM Meter a Telephone handset, and a Current library of equipment information. |
|
Sirens should be: |
Wired in parallel. |
|
Divide and conquer is a method for: |
Tracing Wiring Problems. |