Ais Test 3 Ch. 21

Front 1

1) Identify the statement below that is false with regards to the development of an AIS.

Back 1

A) A newly designed AIS always meets user needs for a time period.

Front 2

2) When canned software is used for systems acquisition, the conceptual design phase of the SDLC

Back 2

A) becomes a make-or-buy decision.

Front 3

3) When canned software is used for systems acquisition, the physical design phase of the SDLC

Back 3

A) does not involve designing and coding, although modifications may still need to be made.

Front 4

4) When canned software is used for systems acquisition, the implementation and conversion phase of the SDLC does not

Back 4

D) include A and C above.

Front 5

5) When canned software is used for systems acquisition, the maintenance aspect of the operations and maintenance phase of the SDLC

Back 5

C) is usually the responsibility of the vendor.

Front 6

6) When a systems vendor provides both the software and hardware needed to run a system as a package, this is known as

Back 6

A) a turnkey system.

Front 7

7) Identify one major drawback that is frequently associated with canned software.

Back 7

C) Canned software may not meet all of a company's information or data processing needs.

Front 8

8) Which statement is true regarding canned software and the SDLC?

Back 8

B) Companies that buy, rather than develop, AIS software can still follow the SDLC process.

Front 9

9) The reasons for ________ are to simplify the decision-making process, reduce errors, provide time savings, and avoid potential disagreements.

Back 9

D) sending out a request for a proposal

Front 10

10) When a request for proposal (RFP) is solicited based on ________, total costs are usually lower and less time is required for vendor preparation and company evaluation.

Back 10

C) exact hardware and software specifications

Front 11

11) Information provided to potential vendors on a Request For Proposal should include

Back 11

B) detailed specifications for the AIS.

Front 12

12) ________ is a performance evaluation approach that evaluates systems based on the weighted score of criteria and points.

Back 12

B) Point scoring

Front 13

13) ________ and ________ are approaches to evaluating vendor proposals that do not incorporate dollar estimates of costs or benefits.

Back 13

B) Point scoring; requirements drafting

Front 14

14) The more information a company provides vendors in its request for proposal, the better the chances of receiving a system that meets the organization's requirements. Which of the below statements identifies why errors may decrease?

Back 14

C) The chances of overlooking important factors are reduced.

Front 15

15) What is the first step a company should take when evaluating requests for proposals?

Back 15

C) Eliminate proposals that are missing important information or fail to meet minimum requirements.

Front 16

16) The ________ method calculates and compares the processing times of different AIS to compare system performance.

Back 16

A) benchmark problem

Front 17

17) What is a drawback to using the requirement costing method of software and hardware evaluation?

Back 17

B) Intangible factors such as reliability and vendor support are overlooked.

Front 18

18) Carmie Iria, the director of a systems project committee, has received management approval for the implementation of a new accounting information system. After sending out an RFP to multiple vendors, the committee settled on purchasing a system from Optibase, a vendor who will provide the company with all of the required hardware and software. Carmie's committee has opted to purchase

Back 18

B) a turnkey system.

Front 19

19) Carmie Iria, the director of a systems project committee, has received management approval for the implementation of a new accounting information system. After sending out an RFP to multiple vendors, the committee settled on purchasing a system from Sysys, a vendor who will provide a standard software package and post-sale technical support. Carmie's committee has decided to go with

Back 19

A) canned software.

Front 20

20) What is a benchmark problem?

Back 20

B) a method used to compare the efficiency of alternative accounting information systems

Front 21

21) Which of the following is a method for comparing alternative vendor proposals for development of an accounting information system when the vendors differ with regard to their ability to meet the project criteria?

Back 21

A) point scoring

Front 22

22) Software as a Service (SaaS) refers to Web-based computing services provided by a(n)

Back 22

A) application service provider (ASP).

Front 23

28) According to Deloitte & Touche, most chief information officers

Back 23

C) expect to replace their current information system(s) with commercially available packages.

Front 24

29) Who is typically responsible for installing turnkey systems?

Back 24

B) the vendor who provides the system

Front 25

30) ________ are one example of a cloud computing solution.

Back 25

A) Application service providers

Front 26

31) Identify one of the benefits associated with procuring software from application service providers.

Back 26

A) lower cost

Front 27

32) When an organization seeks to modify canned software, it is best when ________ because unauthorized modifications may make the program unreliable.

Back 27

A) the vendor modifies the software

Front 28

33) Moneka Jones is the CIO for Noela Incorporated. Moneka wants to replace the firm's existing system, but wants to leave the technical issues to the vendor because she is not well-informed on the latest technologies. When preparing an RFP, Moneka most likely should

Back 28

B) disclose specific performance objectives and requirements.

Front 29

34) Moneka Jones is the CIO for Noela Incorporated. Moneka wants to replace the firm's existing system. However, she wants to spend as little time as possible preparing and evaluating RFPs. When preparing an RFP, Moneka should probably

Back 29

A) disclose exact hardware and software specifications.

Front 30

1) Which approach systems acquisition is generally costly and labor-intensive?

Back 30

B) custom software

Front 31

2) There are frequently many canned software packages are available. However, many companies choose to develop their own software. Why?

Back 31

D) A and C above are correct.

Front 32

3) Which of the following is not a guideline that should be used to select an outside, custom-system developer?

Back 32

D) The outside developer should be able to complete the system independently, without requiring frequent contact to ask questions.

Front 33

4) Firms should consider developing custom software only if

Back 33

B) it will contribute to development of a significant competitive advantage.

Front 34

7) Although Gillette uses canned software in its business operations, it does so with the intention of creating a competitive advantage. Identify how Gillette aims to gain a greater competitive advantage from using canned software.

Back 34

A) from deciding how the software should be used

Front 35

8) Why does Pepsi create most of the software it uses in business operations?

Back 35

C) Pepsi could not find canned software sophisticated enough to meet its needs.

Front 36

1) Which of the following is not an appropriate task end users to perform?

Back 36

D) updating database records

Front 37

2) What is the basic function of a help desk?

Back 37

D) All of the above are basic functions of a help desk.

Front 38

3) ________ refers to involving users in the development, control, and deployment of information systems.

Back 38

C) End-user computing (EUC)

Front 39

4) Identify the system below that end users should not be allowed to develop.

Back 39

A) a payroll processing program

Front 40

5) Identify one of the primary risks associated with end-user computing below.

Back 40

B) Systems that have not been adequately tested may be implemented.

Front 41

6) Which of the following about end-user computing is true?

Back 41

A) System users know best what they need, so should be able to create their own applications.

Front 42

7) A second-line help desk operator would most likely

Back 42

A) handle complicated queries requiring research.

Front 43

8) End-user computing is likely to result in a(n)

Back 43

C) rapidly developed system.

Front 44

9) Where is the responsibility for the development of end-user computing applications typically placed?

Back 44

A) end users

Front 45

12) End-user development is inappropriate for which types of systems?

Back 45

A) systems that process a large number of transactions

Front 46

13) Identify the system below that is likely to be most appropriate for end-user development.

Back 46

D) a loan amortization spreadsheet program

Front 47

14) True or False: The IT department should be given control of end-user computing (EUC).

Back 47

FALSE

Front 48

15) True or False: End-user computing can eliminate many of the analyst-programmer communication problems associated with the traditional program development.

Back 48

TRUE

Front 49

16) If recent trends in end-user computing (EUC) persist, EUC will represent ________ of all information processing by the end of 2020.

Back 49

D) 75% or more

Front 50

17) Why are end-user created systems often poorly documented?

Back 50

B) Users often consider systems documentation to be unimportant.

Front 51

18) Who should maintain control of access to date in a user-created system with proper controls?

Back 51

D) a help desk

Front 52

1) How does outsourcing improve an organization's utilization of assets?

Back 52

D) Both B and C above are correct.

Front 53

2) Which of the following is not a benefit of outsourcing?

Back 53

B) greater control

Front 54

3) The risk of losing a fundamental understanding of a company's AIS needs and the strategic users of an AIS as a result of outsourcing is referred to as

Back 54

C) reduced competitive advantage.

Front 55

4) Why might outsourcing cause employee resistance?

Back 55

C) Outsourcing often facilitates downsizing.

Front 56

5) The unauthorized disclosure of sensitive information is an example of what risk associated with outsourcing?

Back 56

B) a loss of control

Front 57

6) Benathir Donathat, director of the project committee, has received approval from management for implementation of a new accounting information system. After putting out an RFP, the committee settled on a Web-based application service provider that will manage all hardware and software required by the system, with fees based on usage. The committee decided to go with

Back 57

C) an outsourced system.

Front 58

7) Sabella Cycles declared bankruptcy in 2013 and has since closed 5 outlets, or approximately 25% of its locations. Sabella needs to reduce the costs of operating the firm's information systems. To accomplish this, Sabella might decide to

Back 58

C) outsource system operations.

Front 59

8) In which of the following cases is outsourcing likely to be the best solution to the firm's data processing needs?

Back 59

A)Peterson International is a trenchcoat wholesaler to retailers around theworld. Sixty percent of sales orders are taken during the months of August andSeptember. Peterson needs a system to manage online ordering and fulfillment.

Front 61

11) WorldWide Supermarket, a grocery store with 5,000 locations around the world surprised financial markets by announcing that it was selling all of its computers to CompuService and hiring the firm to operate and manage the supermarket's system. WorldWide Supermarket just engaged in which type of outsourcing agreement?

Back 61

B) a mainframe agreement

Front 62

12) All of the following are reasons a company might choose to outsource its systems operations and maintenance except

Back 62

B) increased innovation.

Front 63

13) According to a survey discussed in your textbook, what percentage of outsourcing experiences have been labeled as "disasters" by company executives?

Back 63

B) 17%

Front 64

14) Which or the following does not typically cause outsourcing failures?

Back 64

D) downsizing

Front 65

1) Business Process Management views business processes as

Back 65

A) strategic organizational assets.

Front 66

2)Which of the following is not an element of managing a business process"end to end"?

Back 66

A) identifying process experts to oversee specific functions across units

Front 67

3) Which of the following is not true about business process management (BPM) and enterprise resource planning (ERP) systems?

Back 67

A) ERP systems encompass all functions and processes in an organization, but BPM systems are implemented at process or unit levels in an organization.

Front 68

4) Which of the following is not one of the ways in which a Business Process Management System can improve internal control?

Back 68

A) Innovative technology allows access and authorization controls to be programmed at the transaction level.

Front 69

6) True or False: Business process management (BPM) evolved from business process reengineering (BPR) because BPR had such a high success rate that firms wanted to expand it to cover all aspects of a firm's business process operations.

Back 69

FALSE

Front 70

7) Which of the following is a one-time event that can yield dramatic performance improvements?

Back 70

A) Business process reengineering (BPR)

Front 71

8) Identify a key advantage of a business process management system (BPMS) as compared to an event-based system.

Back 71

D) built in audit trail

Front 72

1) The basic premise of ________ is that it is easier for people to express what they like or dislike about an existing system than to imagine what they would like in a system.

Back 72

C) prototyping

Front 73

2) Which statement below regarding prototyping is false?

Back 73

A) Prototypes are considered "first drafts," which are quickly built and intended to be discarded when the real system is finished.

Front 74

3) The first step in developing a prototype emphasizes

Back 74

D) what output should be produced rather than how it should be produced.

Front 75

4) Identify the system below where development would not likely benefit from treating a prototype.

Back 75

D) systems that cross a number of organizational boundaries

Front 76

5) Identify one disadvantage in prototyping.

Back 76

A) Developers may shortchange the testing and documentation process.

Front 77

6) Firms should consider preparing a software prototype if the software

Back 77

B) automates an unstructured or semi-structured task.

Front 78

7) Firms should consider preparing a software prototype if the application

Back 78

D) inputs and outputs are not clearly defined.

Front 79

8) As part of the bidding process required for bidding on providing a new software system to Kinect Incorporated, Thorton Wilder prepared diagrams that represent input and output screenshots. These diagrams are an example of

Back 79

D) a nonoperational prototype.

Front 80

9) As part of the bidding process required for bidding on providing a new software system to Kinect Incorporated, Thorton Wilder prepared a functional program that simulated the new system's input and output interface. This program is an example of

Back 80

B) an operational prototype.

Front 81

11) Prototyping is often appropriate when

Back 81

C) there is a high likelihood of failure.

Front 82

1) Which is not a problem with CASE technology?

Back 82

C) lack of system documentation

Front 83

2) Which of the following were CASE tools not designed to do?

Back 83

A) replace skilled designers

Front 84

3) Which of the following is an advantage of CASE?

Back 84

C) Documentation is generated automatically.