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70 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is outsourced in a business process outcome (BPO) arrangement? |
Payroll and benefit administration |
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In a professional employer organization (PEO) relationship, the PEO becomes the source of temp workers OR employer of record? |
Employer of record |
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Which is not a disadvantage of using a third-party recruiter longer time to fill the position or lack of control? |
Longer time to fill position |
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When are employment websites best used for recruiting? |
Large company with a good reputation |
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What kind of communication style relies heavily on explicit, direct language |
A low context culture. |
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Payrolling allows organization to |
Use agency for people they want to hire and agency takes care of payroll and tax services |
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IRS has guidelines for determining if some one is an employee or independent contractor. Which is NOT a guideline? Pay rate controls OR Behavioral controls? |
Pay rate controls |
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Keeping a record of employees significant successes and is which performance appraisal method? |
Critical Incident |
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What does the 3rd level of Kirkpatrick's model evaluate? |
Behavior |
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Overtime exemptions apply to: the job being analyzed OR applicants being interviewed for analyzed job? |
Job being analyzed |
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True or false? There is no federal prohibition against asking for criminal background on job application unless the employer is a federal contractor? |
True |
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Under FMLA eligible employees can get ___ weeks for a covered service member (military caregiver leave) |
26 |
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Weingarten rights are? |
Right for employees to have union representation at investigatory interviews |
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3 major legal compliance domains that impact ALL levels or organizational mgmt are: |
Equal opportunity, affirmative action, sexual harassment |
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A type of healthcare plan that consists of hospital and physician practices that merge into a vertically integrated structure is____ |
Physician hospital organization PHO |
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It is a good idea for employers to get complaints in writing because: it is best practice OR state laws require it? |
Best practice for HR profession |
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FLSA prohibits 14-15 year olds from working more than __ hours a day. |
8 |
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What is the difference between confidentiality and privacy? |
Confidentiality is an ethical duty. Privacy is a right rooted in common law. |
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When preparing questions for an interview that has situational and behavioral questions what is the best source? List of job competencies OR list of specifications? |
Competencies |
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What is the main reason an employer would want to institute post-offer drug testing? |
Reasonable suspicion based on performance |
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What is the main reason why off-site drug testing is ideal? |
Defensible in litigation |
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When should an employer conduct a background check? |
Post-offer |
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What is the main reason an employer would want to conduct a reference check? |
Past performance is a strong indicator of future performance |
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What organizations must comply with FLSA? |
Public and private employers that handle 500k in business annually |
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What is an example of required communication from HR: benefit manusals OR notification of continuation of benefits under COBRA |
COBRA |
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Define pay compression |
Difference between senior employees pay and new employee pay is small because of rising starting salaries. |
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What is a drawback for using pay-for-performance systems: senior employees feel undervalued because everyone is payed the same OR raises are permanent increase in payroll costs |
Raises are permanent increase in payroll cost |
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Which form meets all requirements of I9 form? Social security card or passport? |
Passport. Verifies identify and right to work. |
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An employee works from 12 midnight to 8 am and is payed at a higher rate. This is an example of which type of pay: overtime or shift? |
Shift. This is known as 3rd shift |
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Concerted effort activity in a nonunion workplace is protected by who? |
National Labor Relations Board |
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Protected concerted activity |
When two or more employees act together to improve terms and conditions of employment |
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A total rewards statement provides what type of info? |
Personalized document that provides overall value of tangible rewards |
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What is an example of a perk in a total rewards statement? Pension plan or company car? |
Company car (onsite daycare, dry cleaning, country club membership) |
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Affordable Care Act requires applicable employers to provide which form? |
1095-C form |
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Which of the following is a qualified expense when using funds of a dependent-csre flex spending account? Nursing home expenses OR elder Care while employee is at work |
Elder Care while employee is at work |
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What is the final step when conducting a benefit needs analysis? |
Gap analysis (compare org needs. Employee needs, current benefits) |
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If a organization focuses on 25th Percentile of market , what type of pay philosophy has it adopted? |
Market lag |
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If an organization focuses on 25th percentile beginning of the year and then catch-up to 75th percentile in second half, what pay philosophy has it adopted? |
Lag-lead |
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When an employer can't afford to purchase a wage survey every year what method can it utilize? |
Aging old data. AKA trending. Find average % of market movement and increase old data by that amount. |
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Once short term disability ends, long-term disability could last until? |
Age 65. Age 65 is when social security disability benefits begin |
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When paying a workers' compensation claim. ______ is decided before paying a $ value. |
Seriousness of injury. More serious = more $ |
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A man was accidentally killed in a warehouse explosion while at work. What benefits are family entitled to? |
Workers'compensation |
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What is hoteling? |
Having telecommuters reserve office or workstation or their in office days in like of assigning permanent workplace |
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Work for hire creations are protected under the guidelines of the copyright act of 1976 for ____ years. |
120 |
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Name the key advantage of the microlearning training delivery system. |
It delivers information just in time. Small amount of info just when they need it. |
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After a recent training the manager is analyzing data from observations, interviews, tests and surveys to see if new skills successfully transferred. What kind of evaluation is this? Results OR behavior? |
Behavior evaluation method |
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Which data-gathering method would help a manager determine whether employee behavior has changed after training? |
360-degree feedback |
Kirpatrick |
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After completion of 6 module training participants are asked to take a test. What kind of summative evaluation is this? |
Learning. This does not measure performance improvements |
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The results evaluation method measures training at ____ _____ and what effect it had on actual performance. |
Predetermined intervals |
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On the job projects or tasks that allow employees to develop new skills, knowledge, and competencies necessary for higher-level positions is called? |
Stretch assignment |
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What is the main reason. Drawback of using BARS system? It's expensive OR managers do not like process |
Expensive |
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What is the difference between a goal and an objective? |
Goals are long range, objectives are short term |
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When using a SMART goal, which of the following is a tenet of of R (realistic): concrete OR resources? |
Resources |
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Yellow-dog contract |
Employees have to promise not to join unions. unlawful to issue an injunction against any kind of peaceful strike, boycott, or picketing when used by a Union to negotiate labor dispute |
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a mine workers Union provides free printing services to a candidate running for Union president. Which entity would be most likely to investigate these activities? |
OLMS Office of Labor-Management standards |
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The good faith and fair dealing exception to employment-at-will establishes that ___ |
employment-at-will doctrine is null in cases where the employer performs unjust and malicious acts against the interests of the employee |
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which data privacy PRINCIPLE refers to the employer demonstrating and need to collect data and obtaining the employees consent prior to data collection? |
Legitimacy |
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When is the best time to involve legal counsel during termination proceedings? |
After a performance improvement plan and the employee asks to see copies of the HR files |
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how should an involuntary employee termination be handled? Cite the work policy or rule violated OR read through the job description to discuss job functions? |
Cite work policy or rule violated |
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What is a skip level interview? |
Employee is interviewed by their manager or their manager. |
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What is the best description of the overall purpose of an effective employee relations program: improve employee connection to management OR maximize employee performance |
Maximize employee performance |
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What promotes inclusion and diversity in the workplace: employee committees OR work/life balance programs? |
Employee committees |
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The act of reorganizing legal, ownership, operational, or other organizational structures is called? |
Restructuring |
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If a worker believes an employer has retaliated against them for exercising their safety and health rights they need to contact OSHA within ___ days. |
30 calendar days |
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When a potential witness refuses to participate in the interview process, the investigator should? |
Escalate the matter to the HR manager |
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When is it necessary to deliver the final paycheck to the employee when you tell them they are being terminated? |
There is no Federal deadline specified for delivery of final paycheck |
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ER nurse Rachel's performance rating is low because her supervisor based her performance on a comparison of her peers. What is this an example of? Forced choice OR Paired comparison |
Paired comparison |
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Of the following what is the weakest tool for predicting an applicants job performance? Application OR Interview |
Interview. Provides least predictably |
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HR gathered pay data but was unable to analyze it until a year later. Is the data still usable? |
Yes if it's adjusted for wage inflation |
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A compensation method best related to an employee's individual performance is known ad: merit or incentive pay plan? |
Merit pay plan |
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