Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
8 Cards in this Set
- Front
- Back
|
Remote tools Remote Desktop and Remote Assistance are Enabled by default. True or False? |
False |
|
|
Where do you go to turn on Remote Assistance and Remote Desktop? |
Search on Start Menu/Go to the Control Panel System > Advanced System Settings or Remote Settings |
|
|
One of your Service Desk staff is becoming frustrated because one of their users has left their computer running in order for them to run an RDP session. The SD person has successfully been able to connect many times in the past, but for some reason they cannot connect this time. What could be the problem? |
The likely cause of the problem is that the computer they are trying to connect to has been allowed to go into sleep or hibernation. Suggest that they contact the client and get them to check their Power Options. |
|
|
You have a user who needs some help with a program and you think Remote Assistance would be a great way to connect remotely. How do you do this? |
Get the user to be on the computer they are having issues with. If they are on a Windows 8.1 Machine get them to search on the start screen for "invite". |
|
|
What are the three methods a user can initiate Remote Assistance? |
Save This Invitation As A File (the user saves the file andbgets that file using her method of choice to the help and support team); Use Email To Send An Invitation (the user sends the invitation using an email client on the machine but cannot send it using any form of web-based email); and Use Easy Connect (the easiest option if it is enabled by the help and support team). |
|
|
How can I set up a connect to another computer through MMC? |
Add the Computer Management Snap in to the Microsoft Management Consoles (MMCs) and choose to mange another computer. |
|
|
How do I enable Windows Remote Management? |
From an elevated Command Prompt enter: winrm quickconfig |
|
|
If the winrm command won't work, what is perhaps the problem? |
it might be because the network type is set to Public. The network type must be Private or Domain. |
