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36 Cards in this Set
- Front
- Back
What is Remote Assistance used for? |
Users can request and receive help by using just 1 mechanism. The admin uses it to take control of a problem computer remotely while the user remains logged in |
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What is Remote Desktop used for? |
To take remote control of a problem computer, the logged on user is disconnected and the console is locked |
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What is Event Viewer used for? |
A single interface for viewing log files on the problem computer |
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What is Device Manager used for? |
Can examine and change the config of hardware devices and device drivers |
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What is Network Diagnostics Used for? |
Can troubleshoot and diagnose network-related problems |
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What is Windows System Information used for? |
can examine computers config with a single tool; can also produce config reports with this tool |
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What are the 3 main components of the boot loader architecture? |
1. Windows boot manager (bootmgr.exe) 2. Windows OS loader (winload.exe) 3. Windows resume loader (winresume.exe) |
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What is the BCD? |
Boot Configuration Data; A database of startup config info that the hard disk stores in a format similar to the registry |
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PoST |
Power on Self Test |
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If your computer fails to start correctly what tools can be used to resolve the problem? |
Windows RE; Automatic Failover; Advanced Boot Options |
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What are the 2 main functions of Windows RE? |
1. Diagnose and repair startup problems automatically by using the startup repair tool 2. Provides a centralized platform for additional advanced recovery tools |
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What is Startup Repair used for? |
Replace or repair disk metadata; Repair boot configuration settings; Resolve Incompatible Driver issues |
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What is system restore used for? |
Return computer config to an earlier point in time |
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What is a system restore image used for? |
Replace entire computer config |
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What is Windows Memory Diagnostics used for? |
Report on possible memory problems |
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When does Windows 7 automatically create a restore point? |
when a new app or driver is installed; when certain programs are installed and uninstalled; Installation of updates |
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If system restore is disabled what happens to the existing restore points? |
Windows deletes all existing restore points |
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What are the 5 tabs on the System Configuration Utility? |
General, boot, services, startup and tools |
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What are the options available in the boot menu (F8)? |
Repair your computer; Safe mode; safe mode with networking; safe mode with command prompt; enable boot logging; enable low resolution video (640X480); Last known good configuration (advanced); Debugging mode; Disable automatic restart on system failure; Disable driver signature enforcement; Start Windows normally; |
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What is the difference between operating system services and device drivers? |
Device drivers interact directly with hardware or components and a system service usually interacts with other software components in the OS |
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What 3 events does Windows 7 log? |
Information events; Warning events; Error events |
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What are the 4 main remote tools that are available in Win7? |
Remote assistance; Remote desktop; Windows Remote Shell (WinRS); Custom Management consoles |
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What are the 2 methods of applying a GPO? |
Manually in the local GPO; By using active directory |
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What do Group policies consist of? |
Computer config; User config; Policy settings; Preferences |
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What command is used to force a GPO update? |
gpupdate /force |
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In what order are group policy objects processed in? |
1. local GPO's 2. Site-level GPO's 3. Domain-level GPO's 4. OU GPO's |
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What 3 factors can influence the processing of GPO's? |
Security filtering; WMI (Windows managed instrumentation) filtering; slow link processing |
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By default is Group Policy processing synchronous or asynchronous? |
Asynchronous |
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Under synchronous processing what is the time limit for all group policy settings to finish processing on a client? |
60 minutes |
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What 3 things cause a driver to fail? |
OS version compatibility; Driver bugs; 32-bit and 64-bit issues |
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Do you need administrative rights to run the Memory Diagnostics Tool? |
Yes |
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Can you use Event Viewer to create a subscription while it is connected to a remote computer? |
No |
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What are the 5 main reasons hard drives fail? |
1. Logical failures; 2. Mechanical failures; 3. Electronic failures; 4. Firmware failures; 5. Bad sector; |
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What is the most common cause of failure for cooling fans? |
Dust |
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What types of data collectors can data collector sets contain? |
Performance counters; Event trace data; System config info |
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In reliability monitor what categories are events put into? |
Application failures; Windows failures; Miscellaneous failures; Warning; Information |