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101 Cards in this Set
- Front
- Back
[101] What of the following statements is True?
A. Tasks allow you to track the specific actions you plan to perform or have performed, Email Alerts cannot track specific actions B. Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions C. Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed D. Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed |
Ans : A
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[102] Recent Items use the?
A. Edit Pagelayout B. Detail Pagelayout C. Sidebar D. Related List |
Ans : C
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[103] _________ are words or short phrases that users can associate with most Salesforce.com records to describe
and organize their data in a personalized way? A. Views B. Tags C. Dashboards D. Home Pagelayout E. Apps |
Ans : B
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[104] What happens when a user clicks on the Create New Apps option present in the List of Apps section?
A. User is taken to a Create new App Page in salesforce.com B. User is taken to App Exchange C. User is taken to developer.force.com page D. None of the above |
Ans : C
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[105] __________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.
A. Application B. Object C. Workflow Rules D. Packages E. Visual Force Page |
Ans : D
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[106] You can set the Tab as a Landing Tab while creating the Tab for the Object?
A. True B. False |
Ans : B
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[107] Which is the new type of Dashboard Chart to make entry inSpring’11 Release?
A. Waterfall Chart B. Organization Chart C. Scatter D. Gauge E. Metric |
Ans : C
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[108] Which of the following is used for automatically opening records by an administrator when they meet a data Trigger point?
A. Manual Sharing B. Criteria based sharing Rules C. OWD D. None of the Above |
Ans : B
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[109] In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:-
A. Developer Edition B. Professional Edition C. Enterprise Edition D. Unlimited Edition |
Ans : C
5 dynamic dashboards for Enterprise Edition 10 for Unlimited Edition 3 Developer Edition. To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards” |
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[110] Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?
A. Insert, Update B. Insert, Delete C. Insert, Undelete D. Update, Undelete E. Insert, Update, Delete |
Ans : B
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[111] You can share the Dashboard components snapshot with everyone in the Company with chatter?
A. No, we cannot share with the company B. No, we cannot share with people who do not have access to the dashbaord C. Yes we can share, but only people having access to dashboard will be able to see the data D. Yes and everyone will be able to see it regardless of access to dashboard |
Ans : D
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[112] Inline Editing is available in visual force pages?
A. True B. False |
Ans : A
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[113] With Spring’11 release now you can have Photos in Dashboard components?
A. No B. Yes but only in Tables C. Yes in every type of Chart |
Ans : B
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[114] Which of the following are new features on Chatter tab?
A. Like B. @Mention C. Live Updates D. All of the Above |
Ans : D
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[115] Which of the following is the new workflow feature of Spring’11 Release?
A. Workflow Rules B. Flows C. Field Update D. Outbound messages |
Ans : B
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[116] Field Sets works on both Standard as well as Custom Objects?
A. True B. False |
Ans : A
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[117] Which combination of objects is available when creating a custom report type for Chatter reports?
A. Opportunities, Followers, User Feed B. Accounts, User Feed, Comments C. Users, User Feed, Comments D. Chatter Groups, Members |
Ans : C,D
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[118] Which of the following settings directly affects Date fields to display as MM/DD/YYYY?
A. Local B. Time Zone C. Language D. Default Currency |
Ans : D
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[119] Where do you go to create a List View so that you can see it on the Console, under the Accounts object?
A. Create a list view on the Console B. Create a list view on Accounts C. Create a list view on Contacts D. Create a field on the Console |
Ans : B
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[120] Which of the following statements are true about Data Validation?
A. Validation rules apply to all new and updated records for an object. B. Validation rules can update fields which are not included in a page layout. C. Validation rules can referrence fields which are not included in a page layout. D. If an error message is not set, a default message will be prompted instead. E. All of the above. F. None of the Above. |
Ans : A,C
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[121] Which type(s) of file(s) is accessible through Content?
A. Audio Files. B. PPT and Video files only. C. Salesforce CRM Content can include all file types. D. Files attached to a Chatter profile post. E. Video Files. F. Microsoft® PowerPoint presentations. |
Ans : C
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[122] What is parallel approval Routing?
A. When you can mass assign your locked records to users in your same Role B. The ability to send approval requests to yourself multiple times, so you can approve a record C. The ability to take back approval requests once you have sent them D. The ability to send approval requests to multiple approvers in a single step |
Ans : D (confusion related to this Question)
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[123] Chatter Desktop is not available in which Salesforce Edition?
A. Free Edition B. Group C. Professional D. Developer E. Enterprise, F. Contact Manager |
Ans : A
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[124] The account owner, opportunity owners, and case owners may or may not be the same user.
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Ans : True
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[125] Which file types can you use when exporting reports?
A. You can not export a report. You can only email it. B. Comma Delimited (.csv) C. Excel (.xls) D. PDF |
Ans: B,C
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[126] A Standard profile that has Standard User Permissions and can manage published solutions and solution categories
A. Marketing Profile B. Contract Manager C. System Administrator D. Marketing User E. Solution Manager |
Ans : E
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[127] Which of the following are setting options for the User Interface?
A. Enable Collapsible Sections B. Show Quick Create C. Show customer Sidebar Components on All Pages D. Transfer all Open Opportunities E. Enable Drag-and-drop scheduling on List Views |
Ans : A,B,C,E
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[128] The Report Builder is different from the Report Wizard.
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Ans : True
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[129] Salesforce.com archives older activities according to which of the following conditions:
A. Closed Events 180 days old B. Events with a due date greater than 365 days old C. Open tasks with a due date greater than 365 days old D. Closed tasks with a due date greater than 365 days old E. Closed tasks without a due date that were created more than 365 days ago |
Ans :BCE
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[130] IF(ISPICKVAL(picklist_field)) has the same output as:
A. VAL(picklist_field) B. CASE(picklist_field) C. CASE("picklist_field") D. Picklist_field(VALUE) |
Ans : B
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[131] At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects ?
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Ans: True |
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[132] Is identity confirmation necessary if a user's IP address is known and browser cookie exists?
True / False |
Ans :False
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[133] What is the maximum number of records to be printed in the Printable View of a list view?
A. 2000 B. 100 C. 1000 D. 200 |
Ans : C
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[134] Are custom object reports accessible when you add a custom object tab?
A. Yes B. No C. Only if the Object is not related to any other object |
Ans : B
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[135] What is not found on a Company Profile?
A. Language, Locale, and Time Zone B. Profiles C. Licenses D. Storage and Used Space E. Manage Currencies F. Fiscal Years |
Ans : B
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[136] Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in
the report wizard but not in report builder. |
Ans : False
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[137] A Profile is a collection of settings and permissions that determine what the user can do with records they have
access to and how they view those records. |
Ans : True
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[138] When are data Validation Rules enforced?
A. Upon opening the record B. Upon closing the record C. Upon editing a field D. Upon saving a record |
Ans : D
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[139] System Administrators have this permission by default.
A. None of these B. Report Wizard C. Report Builder D. Both Report Wizard and Report builder |
Ans : C
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[140] The Salesforce Console is an example of what?
0. API 1. Third Party Web integration/Application 2.UI 3. Java Script |
Ans : 2
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[141] What is the click path to enable Enhance Profile Management?
0. Setup | Customize | User Interface 1. Setup | Manage Users | Profiles 2. Setup | Profiles | Customize |
Ans : 0
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[142] Custom formula fields can reference other custom formula fields including themselves.
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Ans : False
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[143] You must run the report before you can print or export it because the Printable View and Export details buttons are not availabe in the report builder.
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Ans : True
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[144] Which Salesforce editions provide option for customizing profiles?
0. All Editions 1. Unlimited, Developer and Enterprise Editions 2. Professional, Unlimited, and Developer Editions 3. Enterprise, Unlimited, and Developer Editions 4. All except Group Edition 5. All except Professional Edition |
Ans : 1 3
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[145] How many profiles can load in a single list view with Enhanced Profile Management enabled?
A. 300 B. 500 C. 200 D. 1000 |
Ans : C
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[146] What is the maximum number of condition higlighting per report?
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Ans : 3
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[147] Which is a capability of the new Service Cloud console?
A. It provides data visibility by combining a list view and related records on one screen. B. It allows agents to view key record information in the highlights panel. C. It preserves the context of calls using primary tabs and subtabs. D. It allows access to data by opening each record in a new window. E. It allows agents to take notes in an interaction log while in a call. |
Ans : A,B,E
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[148] User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?
A. User A B. The designated workflow user C. The default workflow user D. The last user to modify the record prior to User A |
Ans : A
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[149] How does Locale settings affect your exported CSV file?
A. It doesn't affect anything. B. It determines the delimiter. C. It determines the encoding. D. It determines the encryption. |
Ans : B
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[150] What are two sources from which cases can be created.
A. Web-to-Lead B. Web-to-Web C. Email-to-Case D. Connect for Outlook |
Ans : C,D
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[151] Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
0. Summary 1. Matrix 2. Tabular |
Ans : 1
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[152] Every profile, including profiles associated with Customer Portal users must have at least one visible app.
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Ans : False
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[153] Which statements are true about Cloud Scheduler?
0. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only. 1. Cloud Scheduler is now enabled by default for all organizations. 2. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages. 3. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting. 4. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method. |
Ans : 1 2 4
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[154] Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.
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Ans : False
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[155] What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?
0. The account and contact will automatically be overwritten. 1. A new account and contact will be created with different Salesforce ID. 2. You can choose to update the existing account and contact. 3. The records will automattically update. 4. The conversion will fail. |
Ans : 2
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[156] You can not use the browser's print function to print reports.
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Ans : False
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[157] This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions
across multiple channels, including Web self-service and live agent support A. Ideas B. Community C. None of the Above D. Sales Cloud E. Service Cloud2 F. Sales Cloud2 |
Ans : E
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[158] How many workflow rules can you create per entity?
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Ans: 25 |
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[159] What is the default report format for new reports created in report builder?
0. Summary 1. Tabular 2. Matrix |
Ans : 1
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[160] Which of the following is part of the Sales Cloud 2.
0. Accounts and Contacts 1. Cases 2. Marketing and Leads 3. Solutions 4. Content Library 5. Opportunities and Quotes |
Ans : 0245
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[161] Which of the following are standard Salesforce applications?
0. Ideas 1. Campaigns 2. Administration 3. Call Center 4. Sales Center |
Ans : 03
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[162] What can an administrator customize for the Service Cloud console?
0. Whether the record opens as a primary tab or subtab 1. The fields displayed in the highlights panel 2. The interaction log fields displayed for objects without an Activity History related list 3. Whether the SoftPhone displays in the footer or sidebar 4. The objects displayed in the navigation tab |
Ans: 014
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[163] Which is a consideration when creating a drill-to-detail dashboard component?
0. The dashboard component type must be a gauge. 1. Drill-to-detail must be enabled on the custom report type. 2. The source report must be stored in the drill-to-detail folder. 3. The source report must be grouped by record name, record owner, or feed post. |
Ans : 3
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[164] Which can be accessed by a Chatter Free user?
0. People 1. Content 2. Profiles 3. Groups 4. Files 5. Leads |
Ans : 0234
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[165] This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.
0. Lookup Relationship 1. Master-Datail Relationship 2. Master-Detail-Sub detail Relationship |
Ans : 0
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[166] When you delete a Contact, it's associated Campaign Member record is deleted as well.
True / False |
Ans : True
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[167] Data Validation rules is not supported in which Salesforce edition?
0. Contact Manager 1. Group 2. Professional 3. Developer 4. Unlimited 5. All Editions are supported |
Ans : 5
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[168] Identify the true statements about the workflow approval process?
A. When a record is submitted for approval the Admin can edit the record B. You can forward an email approval request to another email address C. The approvers delegate can also approve a request D. Approvers can view an approval request from their home page E. Approvers can only access an approval page from the application |
Ans :
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[169] Printable View does not Save all the report formatting.
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Ans : False
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[170] Which data can be synched using the new Salesforce for Outlook?
0. Custom objects 1. Events 2. Leads 3. Contacts |
Ans : 13
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[171] Time-dependent workflow will not work with which type of workflow evaluation criteria?
0. Only when a Record is created 1. Every time a Record is created or edited 2. Every kind of workflow evaluation criteria 3. When a Record is edited and it didnt previously meet the rule criteria |
Ans : 1
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[172] Up to 25 custom lookup fields can be defined per object.
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Ans : True
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[173] Spring \'11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for
controlling access to Chatter Desktop in your organization. True / false |
Ans : True
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[174] Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.
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Ans : False
Note: Record Locking is a process of preventing users from editing a record regardless of field level security / sharing settings |
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[175] Can a Standard User Profile import members into a campaign?
0. Yes. 1. No. 2. Only if they have "Import Campaign Members" permission checked. 3. Only if they have "Modify All Data" permission checked. |
Ans : 1
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[176] The record owner is a user or a queue that has control or rights to a particular data record.
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Ans : True
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[177] Standard reports are visible through the Reports search.
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Ans : False
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[178] A System Administrator can edit a profile to:
0. Prevent a user from viewing custom tabs 1. Prevent the use of Mass email 2. Deny a user access to other users leads |
Ans: 1 |
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[179] What is a Dashboard made of?
1. Tables 2. Summary Reports 3. Charts 0. Gauges |
Ans : 013
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[179] What is one advantage of Salesforce CRM?
0. Companies can seamlessly integrate their servers to Salesforce database for faster performance. 1. Companies only need to maintain a compatible browser and a reliable internet connection. 2. In house Servers can be acquired cheaper than normal 3. None of the above 4. All of the above |
Ans : 1
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[180] Mail Merge is available in which Salesforce Editions?
0. All except Professional 1. Professional and Enterprise 2. Professional, Developer and Enterprise 3. Enterprise and Developer only 4. Developer, Enterprise and Unlimited only 5. All editions |
Ans : 5
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[181] If the System Administrator set a user to create only a certain record type, this user's ability to view
other record types is affected. |
Ans : False
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[182] What is the maximum number of values you can have in a picklist?
0. 500 1. 250 2. 600 3. 1000 4. 2000 |
Ans : 3
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[183] When converting a lead, what values are transferred to the opportunity?
0. Amount = Lead Amount 1. Close Date = Today 2. Close Date = Last day in fiscal quarter 3. Stage = First stage in list |
Ans : 23
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[184] What is the maximum of time triggers per Workflow Rule?
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Ans: 10 |
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[185] Salesforce is which of the following
A. Salesforce Automation B. Marketing Management C. Customer Support Management D. Campaign Management |
Ans : A B C
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[186] Which of the following relationships are correct?
a. Lead, Contacts, and Opportunities can be associated to only one Campaign b. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign c. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign |
Ans : b
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[187] A Workflow Approval process may be used for all of the following objects EXCEPT:
a. Opportunity b. Users c. Assets d. Contracts |
Ans : b
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[188] Which of the following features is not available in Professional Edition?
a. Big Deal Alert b. Workflow c. Account Sharing Rules d. Multi-Currency |
Ans : b
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[189] The formula editor may be used all of the following places EXCEPT
a. S-Control b. Formula Field c. Default values on Standard Fields |
Ans: c
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[190] If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.
a. True b. False |
Ans : b
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[191] Steps to install an app in AppExcahnge?
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Ans:Login --> Examine App --> Configure Security --> Customize --> Deploy |
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[192] A Workflow rule can only be triggered when a record is created.
A. True B. False |
Ans : A
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[193] Which of the following fields CAN NOT be a controlling field for Dependent Picklists
A. Standard Picklist B. Custom Picklist C. Custom Multi-Select Picklist D. Standard Checkbox E. Custom Checkbox |
Ans : C
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[194] When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.
A. True B. False |
Ans : A
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[195] To make a field required, which of the following is used) (Pick the best possible answer)
A. Page Layout B. Field Level Security C. Profile D. Both Page Layout and Field Level Security |
Ans : A
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[196] What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components B. External feed of data C. Data Warehouse information D. Flash representations of data |
Ans : B
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[197] A new list view can be created from within the console
A. True B. False |
Ans : B
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[198] All of the following are default Account record types- with Client Management EXCEPT:
A. Account Tab Default B. Business Account Default C. Person Account Default D. Partner Account Default |
Ans : D
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[199] You must be a user of salesforce.com in order to Receive an email notification in the case escalation process
A. True B. False |
Ans : B
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[200] If a lead is converted without a value in the company field, what happens?
A. A Business Account is created B. A Person Account is created C. You will be prompted to decide whether to create a Person or a Business Account D. Nothing |
Ans: B
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