Security benefits, W2’s and paystubs for the Work Number identified employer and fraud period.
10. The designated administrative staff member is responsible for maintaining a daily log of all customers contact information provided by each Investigator. She is also responsible for maintaining a log of each customer’s confirmed face to face interview date and time. In addition to, an organized log of confirmed face to face appointments with each certified mailing and delivery receipt.
11. A shared calendar will be created for the team to allow full access of the customer’s confirmed interview dates and times. Automatic reminders will be sent 2 days in advance through the calendar system.
12. During the interview, Investigators must obtain …show more content…
Following the interview, the Investigator should email the administrative staff member to notify her that documents are needed by the specified date (5 days after the interview date).
15. The Administrative staff member will provide a courtesy call (if number is provided) to the customer to remind them that the documents are due by the specified date and provide the customer with the agency’s fax number or times that they can drop off documents (2:30 PM-4:30 PM).
16. A log of courtesy calls made to each customer should also be well maintained by the administrative staff member.
17. Upon completion of the face to face interview and signed waiver, Investigators should verify the income in question for the fraud period with the designated contact person at Department of Employment Services (DOES) if necessary.
18. Upon necessary verification, Investigators should submit the case with the attached signed waiver for overpayment calculations.
19. If a customer refuses to sign the waiver, please follow the steps for prosecution.
Benefits of strategy:
1. Unreported cases will be investigated and processed in a timely …show more content…
The backlog of other case types including residency, household composition, and dual benefits and trafficking cases which all require a more time consuming investigative approach would be managed more efficiently.
3. Investigators will be able to decrease the significant number of unreported income cases in a short period of time.
For example: If 3 Investigator’s designate one day a week to complete unreported income waivers and one day a week to complete interviews. Each Investigator should be able to complete 3 or more waivers in one day, totaling 9 or more completed waivers in one week. In the following 2 weeks, all of the customer’s interviews should be completed. That following week, a 9 or more cases will be have an investigative determination either substantiating if IPV occurred or not and be sent for overpayment
10. The designated administrative staff member is responsible for maintaining a daily log of all customers contact information provided by each Investigator. She is also responsible for maintaining a log of each customer’s confirmed face to face interview date and time. In addition to, an organized log of confirmed face to face appointments with each certified mailing and delivery receipt.
11. A shared calendar will be created for the team to allow full access of the customer’s confirmed interview dates and times. Automatic reminders will be sent 2 days in advance through the calendar system.
12. During the interview, Investigators must obtain …show more content…
Following the interview, the Investigator should email the administrative staff member to notify her that documents are needed by the specified date (5 days after the interview date).
15. The Administrative staff member will provide a courtesy call (if number is provided) to the customer to remind them that the documents are due by the specified date and provide the customer with the agency’s fax number or times that they can drop off documents (2:30 PM-4:30 PM).
16. A log of courtesy calls made to each customer should also be well maintained by the administrative staff member.
17. Upon completion of the face to face interview and signed waiver, Investigators should verify the income in question for the fraud period with the designated contact person at Department of Employment Services (DOES) if necessary.
18. Upon necessary verification, Investigators should submit the case with the attached signed waiver for overpayment calculations.
19. If a customer refuses to sign the waiver, please follow the steps for prosecution.
Benefits of strategy:
1. Unreported cases will be investigated and processed in a timely …show more content…
The backlog of other case types including residency, household composition, and dual benefits and trafficking cases which all require a more time consuming investigative approach would be managed more efficiently.
3. Investigators will be able to decrease the significant number of unreported income cases in a short period of time.
For example: If 3 Investigator’s designate one day a week to complete unreported income waivers and one day a week to complete interviews. Each Investigator should be able to complete 3 or more waivers in one day, totaling 9 or more completed waivers in one week. In the following 2 weeks, all of the customer’s interviews should be completed. That following week, a 9 or more cases will be have an investigative determination either substantiating if IPV occurred or not and be sent for overpayment