The best thing about this book was the practical examples that demonstrated the principles they were explaining. This improved my communication skills a lot.
It's a brilliant book that tells how humans sometimes fail to create impact in conversation because they fail to see the point of view of other people.
Stone teaches us how to empathize with the other party in a difficult conversation and the importance of good communication. pretty helpful book. learned more then a few …show more content…
I have had much better results getting my point across and holding productive conversations.
This book , while being concise, is of immense value in unlocking walls to having those tough conversations with people who matter, whether family, neighborhood, job. The concept of looking at the three key elements in a tough conversation: (1) what happened ? (2) what feelings are present ? (3) what key identity issues surface? is vitally helpful. Turning the conversation into a learning opportunity rather than a blame-game is magnificent. This should be recommended reading in any college and especially any leadership …show more content…
There is, in fact, a fair bit of research on this, and plenty of opportunities for people to learn how to better handle such conversations. But they're too busy, making money, presumably. This book presents some incredibly useful advice, and packages it nicely for all those busy business people who seem to think their time is better spent in meetings arguing with colleagues than learning how to converse with them more effectively.
I tend to feel annoyed by "business self help" books. You know, like those Tony Robbins and Stephen Covey books. They tend to take wholly unremarkable insights and present them in business-speak for people with money, and they rake in wads of cash for this service. This book is different. For one thing, it really does offer a lot of insightful advice.
But the real reason is that they present everything in general enough terms that they are very useful for all difficult conversations. The only reason this book counts as "business self help" is because most of the examples given are in business contexts. That's it. There's still plenty of non-business examples, and anyway, examples are just examples. They're only meant to illustrate a more general