Star Service
My past host parents from when I was an exchange student invited me to a restaurant called Square 1 Burger and Bar. They opened about two weeks ago in downtown Winter Park. Usually new restaurants are disorganized, employees have no idea what they are supposed to do, and the managers are frequently unsure of their business structures as well. I was not expecting too much, but since it was a restaurant a friend of my host parents recommended I was hoping for a good experience. From outside the restaurant looked very clean, pretty, and welcoming. When we walked inside it was surprising. Compared to other burger places I have been, this one had an ambiance and the staff was so well trained and helpful. At the entrance a hostess welcomed us and accompanied us to our table. We did not have to wait even a minute and our server was already there asking for our drink orders. He was well trained and educated on every aspect of the menu. He was able to explain all the ingredients of every dish, give us an examples to compare tastes which definitely helped us make this intangible experience tangible. During my whole time in the restaurant I felt like our server was reading our minds, because without asking things appeared on the table that we needed. The service was quick and the meal was absolutely delicious. I did not feel like the neediest customer that some other restaurants make me feel like. Everything was just excellent. Role Clarity – One of the seven principles of delivery, meaning that the employees are clear on what’s expected from them and they make customers, managers and coworkers happy. …show more content…
In this excellent service encounter my server had excellent role clarity. He knew exactly what his job was, what in entailed and he executed it perfectly. It seemed like all the workers of the restaurant had that role clarity as well, because things were going very quickly and they were very busy for a Thursday night. I did not see any customer leave without a smile on their face.
Have Role Harmony or Role peace not role conflict. I have to say at Square 1 Burger and Bar the Role harmony was just outstanding. Everyone knew exactly what their jobs were and they were not trying to take other’s tasks or ignore customers when they had requests and their servers were not available. From the hostesses to the managers everyone worked in harmony ensuring a smooth and successful night. Employee Job Fit - Means having the skills to do what customers want. Our server definitely had the personality for this job. He was knowledgeable, skilled and polite. He anticipated our thoughts and when something went sideways he fixed the issue right away. We had a to-go order which we put in at the same time we ordered our entrees. By the time we finished eating the to-go order was still nowhere to be found. Our server told us that there was a glitch in the computer system and the order did not go through when it was supposed to. He called his manager over after we have been waiting for quite a while and he told his manager about the situation. Without further arguments or explanations the manager took the order off of our bill. A little bit later the order was
My past host parents from when I was an exchange student invited me to a restaurant called Square 1 Burger and Bar. They opened about two weeks ago in downtown Winter Park. Usually new restaurants are disorganized, employees have no idea what they are supposed to do, and the managers are frequently unsure of their business structures as well. I was not expecting too much, but since it was a restaurant a friend of my host parents recommended I was hoping for a good experience. From outside the restaurant looked very clean, pretty, and welcoming. When we walked inside it was surprising. Compared to other burger places I have been, this one had an ambiance and the staff was so well trained and helpful. At the entrance a hostess welcomed us and accompanied us to our table. We did not have to wait even a minute and our server was already there asking for our drink orders. He was well trained and educated on every aspect of the menu. He was able to explain all the ingredients of every dish, give us an examples to compare tastes which definitely helped us make this intangible experience tangible. During my whole time in the restaurant I felt like our server was reading our minds, because without asking things appeared on the table that we needed. The service was quick and the meal was absolutely delicious. I did not feel like the neediest customer that some other restaurants make me feel like. Everything was just excellent. Role Clarity – One of the seven principles of delivery, meaning that the employees are clear on what’s expected from them and they make customers, managers and coworkers happy. …show more content…
In this excellent service encounter my server had excellent role clarity. He knew exactly what his job was, what in entailed and he executed it perfectly. It seemed like all the workers of the restaurant had that role clarity as well, because things were going very quickly and they were very busy for a Thursday night. I did not see any customer leave without a smile on their face.
Have Role Harmony or Role peace not role conflict. I have to say at Square 1 Burger and Bar the Role harmony was just outstanding. Everyone knew exactly what their jobs were and they were not trying to take other’s tasks or ignore customers when they had requests and their servers were not available. From the hostesses to the managers everyone worked in harmony ensuring a smooth and successful night. Employee Job Fit - Means having the skills to do what customers want. Our server definitely had the personality for this job. He was knowledgeable, skilled and polite. He anticipated our thoughts and when something went sideways he fixed the issue right away. We had a to-go order which we put in at the same time we ordered our entrees. By the time we finished eating the to-go order was still nowhere to be found. Our server told us that there was a glitch in the computer system and the order did not go through when it was supposed to. He called his manager over after we have been waiting for quite a while and he told his manager about the situation. Without further arguments or explanations the manager took the order off of our bill. A little bit later the order was