Relationships In The Workplace: Case Study

During my initial company tour at Wane Industries where I will be managing the technical helpdesk, I notice two employees whispering and rolling my eyes towards me as I was being introduce to the team. One of my most important thing I would like to do while working at Wane Industries is to build good relationships in the workplace. Having every employee in my team happy and having a positive attitude will create a less stressful workplace and positive results. I approach both employees and ask them if I can talk to them about any concerns. The most important thing is to listen to your employee concerns and acknowledge them that you are willing to hear them (“IT Job Philosophy,” 2016). I also explained to them about any issue they may have in the future and that I was willing to help in any issue that may arise which will help gain trust and respect among coworkers. The Personality Page provides with sixteen high lever descriptions of personality types that offer a person a great career path. I suggested Sara, to browse the Personality Page and also a link to “The Best Jobs for Every Personality Type”. Based from her personality traits, she is an Introvert, Intuitive, Thinker, and Perceiver individual or INTP for short. INTP are independent and creative problem-solvers who will like a career in Computer programmer/Software designer, Financial analyst, Architect, College Professor, and Economist (Tieger, Barron, & Tieger, n.d.). All these career paths are excellent to the company and can easily merge to one of our divisions. By having Sara advancing her career that can benefit the company is a plus and can she can also bring new skills or ideas to the company. I encourage every employee to do the same and pursue their goals, as it can be a very valuable thing to our company. While working I noticed Elliot became abrupt with his customers and fellow employees, so I decided to approach him to talk to him. One of the most important things is to listen carefully to the speaker, to draw out all other noise that can distract you from listening to Elliot, and maintain eye contact to acknowledge that I have his full attention. I will then use questioning skills to obtain information by starting a conversation and maybe talk about something else that interest both to calm Elliot down. My non-verbal communication will be calm will little movement as well as making face recognitions that establish my interest in his issue (Pedr, 2011). Every employees issues on anything is my issue as well and for Elliot for coming in to work mad is my responsibility to fix it. He is a marvelous employees and sometimes people have their bad days that maybe something happens at home to the simplest thing as a driver cutting him off on his drive to work. Brice, the CEO of the company has asked me to devise a plan where we can bring the needs of the internal and external customer first. For customers to be happy with the service that we provide and to enable a good relationship that we hope for them to come back are several different ideas. First, is friendliness, as we always need to smile and offer great assistance. We need to engage in a friendlier social matter and not just read a passage that we gave our employees to read to our customers. We will train our employees to listen to our customers question more carefully and make appropriate smart responses. You also need to clarify to the customer about the question …show more content…
He was using vulgar language as Serena tried to work with the customer so, the first thing I did when I talked to Ralph is listen to Ralph stating that his new laptop does not work. Now, maybe he got irritated, because my employee was jumping to conclusions and interrupting Ralph to just fix the problem with her troubleshooting process. I empathize with Ralph and put him at ease and understand his frustration (Pedr, 2011). So Ralph spoke while I listen and made no interruptions until I gather all the information and decide what is best for Ralph, the product might be still under warranty since its new, so the easiest conclusion could’ve been a replacement of a new