The Code of Ethics for Nurses elucidates nursing’s core beliefs and assists the profession in controlling its practice. This code is the profession’s public embodiment of those values, responsibilities, and commitments. As part of the profession’s contract with society, nurses should reflect these values in both practice and personal life (Finkelman & Kenner, 2016, p. 21). Incorporating the profession’s values and performing efficient, safe, and holistic care stimulates consumer (patient and family) trust. According to Yoder-Wise (2015), “The Code of Ethics for Nurses holds that the nurse's primary commitment is to the patient with the expectation that the nurse involves patients in planning for care” (p. 414). Care coordination is the purposeful incorporation of patient care activities (patient-centered) designed to foster the appropriate delivery of health care services; indeed, delivery of the right care to the right person at the right time (Yoder-Wise, 2015, p. 413). An additional tenet of the code of ethics that is applicable in this scenario is provision 3: Protecting the health, rights, and privacy of the patient. It is imperative to preserve the patient’s privacy and confidentiality; if the patient’s daughter - regardless of being a health care provider - was not the legal medical power of attorney or given verbal approval by the patient to receive health information, this is a breach in the code of ethics and a HIPAA violation. 2. What would your initial response be to the patient’s daughter? Provide an answer and a rationale for all three of the following roles: a. If you are a staff nurse: I would use body language (proper eye contact, posture, and facial expression) that reflects the daughter’s feelings and reciprocally acknowledge the concerns and opinions she has in a nonjudgmental way. These techniques portray active listening and nonverbal caring. It would be appropriate to use an open-ended interpretation such as, “I can imagine this might be upsetting to you and your mother” (Yoder-Wise, 2015, p. 419). As a member of the team, the staff nurse should advocate for the patient and offer his/her knowledge, skills, and abilities to assist the daughter and patient acquire what they need to enhance patient and family satisfaction. I would remember to appreciate the patient’s and daughter’s questions and concerns in a respectful manner and treat them as I would my own family. An altruistic approach — while still respecting patient autonomy — can help revitalize the beneficent culture of the unit. b. If you are the charge nurse: I would introduce myself using my full name and title and kindly ask the patient’s daughter to allow the conversation to be held in the patient’s room in order to obtain the patient’s valuable input.
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I would continue to use body language (proper eye contact, posture, and facial expression) that reflects both the daughter’s and patient’s feelings and reciprocally acknowledge their concerns and feelings in a nonjudgmental way. I would use active listening, and acknowledge both of their concerns; moreover, as a catalyst to recovery, I would ask them what they needed and make sure their needs were satisfied. I would inform them of my intention to collaborate with the nursing team, along with the currently assigned patient nurse to gather input and to establish what changes need to be made. To develop trust, I would diligently keep the agreed upon promises with the patient and daughter; being honest in role performance. Accordingly, to express appreciation, I would thank them for the valuable discourse and provide a token of positive regard, “Thank you so much for speaking up” (Yoder-Wise, 2015, p. 419). c. If you are a supervisor or nurse manager: I would introduce myself using my full name and title …show more content…
These people are specially trained and experienced in helping patients who need assistance in resolving their concerns. It is a federal regulation that patients receive a copy of the Patient Bill of Rights when being admitted to the hospital; more often than not, the patient representative contact information is included. Ethics Committees are an additional resource that can be used for patient guidance. These committees “provide structure and guidelines for potential problems, serve as open forums for discussion, and function as true patient advocates by placing the patient at the core of the committee discussions” (Yoder-Wise, 2015, p.
I would continue to use body language (proper eye contact, posture, and facial expression) that reflects both the daughter’s and patient’s feelings and reciprocally acknowledge their concerns and feelings in a nonjudgmental way. I would use active listening, and acknowledge both of their concerns; moreover, as a catalyst to recovery, I would ask them what they needed and make sure their needs were satisfied. I would inform them of my intention to collaborate with the nursing team, along with the currently assigned patient nurse to gather input and to establish what changes need to be made. To develop trust, I would diligently keep the agreed upon promises with the patient and daughter; being honest in role performance. Accordingly, to express appreciation, I would thank them for the valuable discourse and provide a token of positive regard, “Thank you so much for speaking up” (Yoder-Wise, 2015, p. 419). c. If you are a supervisor or nurse manager: I would introduce myself using my full name and title …show more content…
These people are specially trained and experienced in helping patients who need assistance in resolving their concerns. It is a federal regulation that patients receive a copy of the Patient Bill of Rights when being admitted to the hospital; more often than not, the patient representative contact information is included. Ethics Committees are an additional resource that can be used for patient guidance. These committees “provide structure and guidelines for potential problems, serve as open forums for discussion, and function as true patient advocates by placing the patient at the core of the committee discussions” (Yoder-Wise, 2015, p.