The Housekeeping Department At Marriott Hotel

Superior Essays
INTRODUCTION TO HOUSEKEEPING DEPARTMENT
The Housekeeping Department is accountable for the cleanliness of the guest rooms, public areas including the front and back of house of the hotel and to create comfort for the guest. Satisfaction of the guests is housekeeping’s primary objective. The efforts of a housekeeping department make in giving the guest a required room has an impact on the guest’s experience in a hotel (McCoy, 2017).
In this proposal, I will focus on the Housekeeping Department at Marriott Hotel. The management of the hotel has always ensured that all the departments are working collaboratively towards the hotel’s overall goal and objective (Sieburgh, 1992). Among the key departments that have made the Hotel an epitome of success
…show more content…
The housekeeping manager provides adequate training for the employees evaluates and inspects housekeeping tasks. Furthermore, they have the responsibility of maintaining the budget of the department such as keeping records of payroll for the housekeeping staff, tracking the requisitions and inventories of supplies such as amenities in the guest’s rooms; shampoo, conditioner, pens, notepads and also, bed linens and towels (Setupmyhotel, …show more content…
Some of the benefits of outsourcing the hotel’s facilities include increased efficiency, effectiveness and low cost of operations.
Additionally, it is vital for Marriott Hotel to implement an approach for enhancing their housekeeping operation. To ensure that the department operates at the uppermost standards without straining budgets this can be achieved when using the right approach. Invest in training and recruiting the right employee. Give staff the adequate training to improve housekeeping performance (Schniedeijans, et al. 2005). Furthermore, cross train employees to develop new skills or combine the tasks within the housekeeping department to maximize efficiency or productivity.
REFERENCES
Espino, T.F., & Padrón, V., 2005. A resource-based view of outsourcing & its implications for organizational performance in the hotel sector. Tourism Management, 26 (5), pp. 707-721.
Lamminmaki, D. 2007. Outsourcing in Australian hotels: a transaction cost economics perspective. Journal of Hospitality & Tourism Research, 31 (1), pp. 73 -110.
Lankford, W.M., & Parsa, F., 1999. Outsourcing: a primer. Management Decision, 37 (4),

Related Documents

  • Improved Essays

    Health and well-being looks at a variety of concepts such as the following: Allergies Medicine Diet Exercise Health and well-being is looking at how people feel about themselves and the experiences that people go through in their lives. The definition of ‘well-being’ is how the children think, feel, the relationships that they have with other people and the definition of ‘health’ is looking at the children’s health requirements and how active that child is, because if the child is more active they would be willing to participate in physical activities compared to a child who is not – however just because the child may be physically active and does not get ill that much, other areas of development could be affected such as emotional. Health…

    • 1426 Words
    • 6 Pages
    Improved Essays
  • Superior Essays

    Maverick tried to increase the financial yield, to stimulate the performance of hotel’s managers, to retain 100% of the existing franchisees and boost their portfolio to meet the goal of managing 65 hotels with total revenue $225 million by 2001. Maverick’s BSC and its bonus plan was a great step; however, there were a few issues in implementing this tool: • BSC applied on part of Maverick Lodging’s structure – hotels’ managers. Regional managers & top management are excluded; Top management’s role was to set the goals & objectives. BSC was a reflection of top management thoughts only, and hotels’ managers had to implement the BSC. Also, hotels’ managers have no control in determining their hotel’s budget.…

    • 1100 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Outsourcing Trends

    • 1566 Words
    • 7 Pages

    Briefly describe the technologies that are leading businesses into the third wave of electronic commerce. The key technologies that are leading businesses into the third wave of electronic commerce include mobile phones and tablets along with high-speed networks that allow users to access the Internet and smart cards and radio frequency identification devices (RFID) that are being used with biometric technologies such as retina scanners and fingerprint readers. In about 100 words, describe the function of the Internet Corporation for Assigned Names and Numbers. Include a discussion of the differences between gTLDs and sTLDs in your answer.…

    • 1566 Words
    • 7 Pages
    Improved Essays
  • Great Essays

    Wgu Assessment Task 1

    • 1083 Words
    • 5 Pages

    Assessment Task 1 A. IMPLEMENTATION PLAN Goal: lift distribution capacity by 20% Current resources: 30 employees - 1 business manager - 15 employees in picking and packing team - 10 in distribution team - 4 in checkout team Operating hours: 5am to 5pm Products for distribution: dry food products, chemical cleaners, refrigerated foods, fresh and frozen produces, cigarettes and alcohol. Strategic direction: • Increased efficiency in distribution • Minimise wastage in resources • Improved technological equipment- better use of computers, iPads to implement better record keeping • Increase the number of supermarkets we service • Support innovative thinking, management and leadership skills • Create a high performing warehouse • Reduce…

    • 1083 Words
    • 5 Pages
    Great Essays
  • Superior Essays

    Portman Hotel Case Study

    • 1525 Words
    • 6 Pages

    The system was designed with very minimal layers of management. Each PV was considered equal with only one manager between the PVs and upper management. Its intention was to lower management overhead, but was a key downfall in its overall success (Heckscher, 1986). The Portman Hotel’s belief that “the caliber of service depended directly on the caliber of the people” (Heckscher, 1986) demonstrates that recruiting played a key role in the original strategy of maximizing service while minimizing overhead. Training was supposed to play a large role in this strategy.…

    • 1525 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Ikea Outsourcing Essay

    • 850 Words
    • 4 Pages

    Outsourcing, a process of hiring another individual or company, either domestically or internationally, to handle the business activities for the firm. At this era, it is no longer an option as much as it is a necessity and has become a common business practice that allows small and medium size businesses to gain extra services and skills that are usually hard for them to develop due to shortage of manpower or financial restrictions, or maybe both. It allows the firms to be more focus on their core competencies, rather than tying up considerable company funds in something that can easily and cost effectively be done somewhere else and, more importantly, it will surely help the firm to cut the costs and improve their performances efficiently…

    • 850 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    These areas are a main focus for hotels to reduce and optimize their levels to sustain their operation. These focuses generally fall on the duties of the Facilities Management team and generally are reviewed by the Executive team and owners. Hotels must strategically find ways to minimize these operating costs and usages without compromising guest satisfaction. “Marriott’s operations are dependent on the supply of fresh water, reliable energy, waste management, recycling facilities and sustainable materials available within the markets and municipalities in which they operate” ( '2014 Sustainability Report ', 2015). It is essential that Marriott International responds and prepares for the future that will encompass natural resources becoming more constrained and costly, new carbon taxes and more efficient building codes ( '2014 Sustainability Report ',…

    • 1126 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    5. Methodology The Porter’s five force model is used to evaluate the competitive environment of the company. PESTLE analysis is used to assess the external environment of the company. SWOT analysis is used to understand the external and internal facto…

    • 1394 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Recommended Solutions For the purpose of maintaining the hotel business and gaining more revenue, it is crucial to reach guest satisfaction which is considered as the key reason to build the loyalty with the hotel guests. Thus, the first decision should be taken by the management is to instruct the hotel staff to achieve the guest’s perspective and handle it as the top priority. Therefore, the researcher sees that the following recommendations are so significance for achieving the hotel success: • Recruiting the qualified staff with having the right attitude and experts in hotel service.…

    • 821 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Mercure luxury hotel is a hotel brand, which uses a marketing plan. A marketing plan refers to an outline used to guide the marketing process of an organization in order to help it achieve its marketing objectives (McDonald & Keegan, 2002). However, information gathered through SWOT, PESTLE, and TOWS analysis revealed deficiencies in various areas. Market Analysis SWOT analysis: This is a framework used for summarizing a situation and position of a company (Rao et al. 2008).…

    • 710 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    Summarize the relevant background information from the case. Company recognition and customer service awards are great evidence of success in quality. With the vision of “inspiring life’s most meaningful journeys”, Ritz-Carlton is recognized as one of the most prestigious hotels and resorts in the world (Marriott, 2016). As the first and only hotel company to win the Malcolm Baldrige National Quality Award, Ritz-Carlton employees take pride in their renowned customer service skills.…

    • 1435 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    I recommend the Portman Hotel to make a radical surgery to its current HR policy to solve problems it faces. Although Portman’s strategy is innovative in a sense that it reinvented the concept of employee to deliver Asian standards of hospitality to the U.S, it caused hindrances to provide pleasant experience to customers. The major reason is that the current HR policy does not structured in the way to maximize utilization of motivations and skills of employees. To be specific, the top three problems of the Portman Hotel are lack of hierarchy, lack of specialization, and lack of systematic approach to the wage. In my point of view, a lack of hierarchy between PVs and other service groups made it difficult for the Portman Hotel to provide great experience to customers.…

    • 873 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    The management of the hotel has always ensured that all the departments are working collaboratively towards the realization of the hotel’s overall goal and objective. Among the key departments that have made the Hotel an epitome of success is the Housekeeping department. However, regardless of the department being among the key contributors to its success, it is worth noting that running the department has been very costly. Since its establishment, the management has been using internal labor, which seems to be expensive. To solve this issue and bring the costs down, the management has contracted a consultant to develop a proposal for outsourcing the Housekeeping department to reduce costs and consider the use of external expertise.…

    • 1574 Words
    • 7 Pages
    Superior Essays
  • Great Essays

    The Four Seasons Hotel builds one series of talents pool within the organizations, devoting to cultivate the global talents with professional knowledge to be suitable to the international hotel jobs (Michael, 2008). When one hotel of one certain country, Four Seasons Hotel will firstly consider the proper employees within the internal talents pool to allocate the international assignment, of course, the compensation and benefit for the international assignment is very attractive to ensure their employees to achieve work-life…

    • 2279 Words
    • 10 Pages
    Great Essays
  • Improved Essays

    To stay competitive, improvement activities or strategies with detailed implementation is needed for Honda. There is some activities or strategies that Honda could implement:- Outsourcing Outsourcing is contracted and delegated one or more processes to achieve greater efficiency in carrying out the mission. Outsourcing produces multiple benefits, the most important being the following: reduced costs, reorganizing the staff structure, increase the level of working capital, improve the quality of products and services and reducing the level of business risk.…

    • 840 Words
    • 4 Pages
    Improved Essays