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Surveys can be anonymous and are good for addressing a large amount of people; checklists are similar but less personal and more technical. One to one is good for small groups and individuals but has the disadvantage where individuals may be reluctant to criticize openly. Websites are anonymous and good for large organisations.
The manager needs to think about the aims and goals that need to be achieved from the feedback, whether it is a survey or one to one. The same rules can be applied to both.
Survey and questionnaire templates can be downloaded from the internet. When producing a survey or questionnaire it is important to remember the seven c’s and accuracy, clarity and timeliness techniques. It is important to ask specific, balanced questions which are actionable and appropriate. Set realistic time parameters and choose an appropriate time to deliver hand outs. In a one to one, arrange a time and location that allows for preparation. The key is for the individual/s to speak openly and to be able to criticize you. Make a list of questions to be asked and make clear notes to be evaluated afterwards. Remember at all times to remain unbiased. Collating measurable data is the target. Evaluating Communication - 3.2 Evaluating the Feedback To analyse the feedback you need a way to measure it. One of the tools we can use is the PMI technique, which stands for - PLUS, MINUS and INTERESTING. To do this, we draw up a chart with three columns, labelled Plus, minus and Interesting. In the plus column we can add all the positive feedback and in the minus column, all the negative feedback. The interesting column is for any unexpected data from the evaluation. If we used the PMI technique to analyse whether meetings are a useful form of communication the results could be shown as below in illustration 1:- Illustration 1 PLUS | MINUS | INTERESTING | Planned structure. Addresses many.Good one to one.Gains feedback. | Unnecessary attendees Verbal communication not always remembered.Time consuming and can be costly. | Input from others can create new ideas. | The information is presented in a format that is visually easy to understand by showing the measurable details. When measuring feedback, we need to consider the relevance, credibility, timeliness and dependability and the bias of the information received. S.W.O.T. …show more content…
analysis is another tool which can help to evaluate feedback. S.W.O.T. stands for strengths, weaknesses, opportunities and threats. If we apply the tool to email as a good form of communication the results can be displayed as below-
Illustration B Strengths Weaknesses
It is cheap and quick. Email can be impersonal.
Provides audit trail. Email can stay in inbox for a long while.
Files can be attached. No tone or facial expression to get the meaning
Email can be copied to others. across. Email easily sent to the wrong person. Opportunities Threat Documents and files can be attached. Privacy issues. You can invite attendees to meetings. Email can have security issues. International and National. Misuse by personnel. Once data has been correlated and measured it is important to make sure it is correct and any conclusions you make are not biased by opinion or emotion. Beliefs and opinions can distort facts. In the industry in which I work, which is manufacturing; there is a lot of data collection concerning performance outcomes and overall efficiencies of machinery running times, speeds, outputs and scrap in the workplace. Data such as this is as good measurable source of feedback which is analysed and provides measurable feedback. There are regular health and safety meetings where feedback is given by the employees, in meetings they are invited to attend. This is analysed by the managers present. The S.W.O.T. and PMI techniques would be useful tools to analyse this feedback. Conclusion This assignment gives an overview of the importance of communication in first line management. It has taught me how to identify and select the correct techniques when communicating at work and to proceed in my role as a first line manager with confidence, knowing how to conduct a team meeting and the structure of a management report. I have learnt that in all communication Accuracy, Clarity
The manager needs to think about the aims and goals that need to be achieved from the feedback, whether it is a survey or one to one. The same rules can be applied to both.
Survey and questionnaire templates can be downloaded from the internet. When producing a survey or questionnaire it is important to remember the seven c’s and accuracy, clarity and timeliness techniques. It is important to ask specific, balanced questions which are actionable and appropriate. Set realistic time parameters and choose an appropriate time to deliver hand outs. In a one to one, arrange a time and location that allows for preparation. The key is for the individual/s to speak openly and to be able to criticize you. Make a list of questions to be asked and make clear notes to be evaluated afterwards. Remember at all times to remain unbiased. Collating measurable data is the target. Evaluating Communication - 3.2 Evaluating the Feedback To analyse the feedback you need a way to measure it. One of the tools we can use is the PMI technique, which stands for - PLUS, MINUS and INTERESTING. To do this, we draw up a chart with three columns, labelled Plus, minus and Interesting. In the plus column we can add all the positive feedback and in the minus column, all the negative feedback. The interesting column is for any unexpected data from the evaluation. If we used the PMI technique to analyse whether meetings are a useful form of communication the results could be shown as below in illustration 1:- Illustration 1 PLUS | MINUS | INTERESTING | Planned structure. Addresses many.Good one to one.Gains feedback. | Unnecessary attendees Verbal communication not always remembered.Time consuming and can be costly. | Input from others can create new ideas. | The information is presented in a format that is visually easy to understand by showing the measurable details. When measuring feedback, we need to consider the relevance, credibility, timeliness and dependability and the bias of the information received. S.W.O.T. …show more content…
analysis is another tool which can help to evaluate feedback. S.W.O.T. stands for strengths, weaknesses, opportunities and threats. If we apply the tool to email as a good form of communication the results can be displayed as below-
Illustration B Strengths Weaknesses
It is cheap and quick. Email can be impersonal.
Provides audit trail. Email can stay in inbox for a long while.
Files can be attached. No tone or facial expression to get the meaning
Email can be copied to others. across. Email easily sent to the wrong person. Opportunities Threat Documents and files can be attached. Privacy issues. You can invite attendees to meetings. Email can have security issues. International and National. Misuse by personnel. Once data has been correlated and measured it is important to make sure it is correct and any conclusions you make are not biased by opinion or emotion. Beliefs and opinions can distort facts. In the industry in which I work, which is manufacturing; there is a lot of data collection concerning performance outcomes and overall efficiencies of machinery running times, speeds, outputs and scrap in the workplace. Data such as this is as good measurable source of feedback which is analysed and provides measurable feedback. There are regular health and safety meetings where feedback is given by the employees, in meetings they are invited to attend. This is analysed by the managers present. The S.W.O.T. and PMI techniques would be useful tools to analyse this feedback. Conclusion This assignment gives an overview of the importance of communication in first line management. It has taught me how to identify and select the correct techniques when communicating at work and to proceed in my role as a first line manager with confidence, knowing how to conduct a team meeting and the structure of a management report. I have learnt that in all communication Accuracy, Clarity