Supportive Work Environment

I believe in leadership by in leadership by creating a positive and supportive work environment. Leading by example is the first step in creating this space. The best way to portray the ideal work environment and the behavior expected of a team is by exemplification. I believe a great leader is part of the process and stands on the front line with the team. I won’t expect someone to fulfill a task or duty that I wouldn’t complete myself. By putting myself alongside my team, I believe I create a supportive environment and sense of relatability between myself and my team. I want to relate to them and them relate to me so that I can pass on my values to them. If they see me taking pride in my work by showing attention to detail and approaching …show more content…
Even though the company has procedures to follow in case of a situation such as that, the training sometimes is neglected or forgotten since it’s not a frequent event. I knew that I had to first quickly locate the other leaders and quickly develop a plan. Once we all were on the same page, I had to communicate with my staff and get them on the same page. I also had to trust that the other leaders would do the same with their teams. I made my team aware of my expectation and informed them of their role in the situation as well as the roles of other teams. I also informed them of my role out in the field. My front desk staff knew I trusted them to follow procedures and expectation set by me so I could leave the front desk and assist guests. I feel that they saw my commitment and responsiveness to the guests’ needs which inspired them to commit to their tasks and remain calm and focused. They knew their role in the crisis was important to the entire team and while I was working hard to keep operations smooth and calm, they reflected my dedication. I am very proud of my staff as well as the entire staff of the resort because everyone responded well and communicated effectively while remaining calm. We receive many compliments from the guests about how well we handled the situation. I must also add that I and the other department leaders accomplished this without a …show more content…
I’ve worked in this industry for over 15 years so I’m very knowledgeable and secure in my job. As a leader, I do my best to pass along my knowledge and experience in hopes of developing passion in my team. I’ve had several leaders in my early stages in the hotel and amusement park world that inspired me to do my best and commit to my