Abstract:
Joseph Sensenbrenner transformed the way the city of Madison, Wisconsin operated their daily activities when it came to how the city was being run because he focused on quality and productivity rather than the business approach
Becoming a mayor of a major city is a sometimes difficult position because there are decisions that have to made daily and there will be those within the city council who will at times oppose the upcoming changes that will be made.
Joseph Sensenbrenner was the mayor of Madison, Wisconsin from 1983 to 1989, used different approaches to fixing the city’s problem that plagued the city from being a great place to live for all of its citizens. Sensenbrenner decided to use the philosophies of Deming, Juran, and Crosby to change the way the city was being operated he then started looking into trying the Deming philosophy approach to fix the city’s problem. Sensenbrenner approach to fixing the city problem consisted of using the concepts of total quality management by implementing the Deming’s 14 Point s for management approach to the city’s daily activities that took place. He started by focusing his attention to the first city garage where he visited with the managers face to face along with his top assistant instead of calling because this showed the manager that he was serious about finding out what was going on with this department. Sensenbrenner knew the importance of this face to face meeting because he knew that it was crucial for the top executive to get involved up close along with their managers in the process of change. (Sensenbrenner,1991,p.3) The changes that took place was successful because of the use of Deming’s 14 Points For Management step 1and 2, creating and publish to all the main goal of the or organization. The management must show at all time their commitment to the main goal and learn the new philosophy or techniques top management and all staff members. (Evans,2016,p55) Sensenbrenner then focused his attention on the parts manager whose job was to keep parts available for the mechanics to have when they needed them fix a down vehicle, but the problem was that the fleet included over 440 different types, makes, and models and this posed a serious issue they had years of unused equipment and this was simply a waste of money. Sensenbrenner realized that team would work help in the progress of changing a business overall future outlook and this same concept could …show more content…
The Crosby’s Zero Defects Theory of quality management can greatly improve the service that the Government provides because if used correctly the person in a leadership position would follow the theory of getting the job right the first time avoiding wasting time and money the second time. (Evans,2016,p60)
The Government can follow Crosby’s four absolutes of Quality Management process to produce a better outcome when it comes to providing service to individuals who may need assistance from them. Using Crosby’s theory of preventing poor quality with the use of the four absolutes will give the user, such as the government a chance to focus their attention on conformity to standards,the system for causing quality prevention,zero defects, and the measurement of quality, all of which can help improve the way an organization operates on a daily
Joseph Sensenbrenner transformed the way the city of Madison, Wisconsin operated their daily activities when it came to how the city was being run because he focused on quality and productivity rather than the business approach
Becoming a mayor of a major city is a sometimes difficult position because there are decisions that have to made daily and there will be those within the city council who will at times oppose the upcoming changes that will be made.
Joseph Sensenbrenner was the mayor of Madison, Wisconsin from 1983 to 1989, used different approaches to fixing the city’s problem that plagued the city from being a great place to live for all of its citizens. Sensenbrenner decided to use the philosophies of Deming, Juran, and Crosby to change the way the city was being operated he then started looking into trying the Deming philosophy approach to fix the city’s problem. Sensenbrenner approach to fixing the city problem consisted of using the concepts of total quality management by implementing the Deming’s 14 Point s for management approach to the city’s daily activities that took place. He started by focusing his attention to the first city garage where he visited with the managers face to face along with his top assistant instead of calling because this showed the manager that he was serious about finding out what was going on with this department. Sensenbrenner knew the importance of this face to face meeting because he knew that it was crucial for the top executive to get involved up close along with their managers in the process of change. (Sensenbrenner,1991,p.3) The changes that took place was successful because of the use of Deming’s 14 Points For Management step 1and 2, creating and publish to all the main goal of the or organization. The management must show at all time their commitment to the main goal and learn the new philosophy or techniques top management and all staff members. (Evans,2016,p55) Sensenbrenner then focused his attention on the parts manager whose job was to keep parts available for the mechanics to have when they needed them fix a down vehicle, but the problem was that the fleet included over 440 different types, makes, and models and this posed a serious issue they had years of unused equipment and this was simply a waste of money. Sensenbrenner realized that team would work help in the progress of changing a business overall future outlook and this same concept could …show more content…
The Crosby’s Zero Defects Theory of quality management can greatly improve the service that the Government provides because if used correctly the person in a leadership position would follow the theory of getting the job right the first time avoiding wasting time and money the second time. (Evans,2016,p60)
The Government can follow Crosby’s four absolutes of Quality Management process to produce a better outcome when it comes to providing service to individuals who may need assistance from them. Using Crosby’s theory of preventing poor quality with the use of the four absolutes will give the user, such as the government a chance to focus their attention on conformity to standards,the system for causing quality prevention,zero defects, and the measurement of quality, all of which can help improve the way an organization operates on a daily