To put it simply, crowding in the ED occurs “when demand for services outstrips available resources” (Hwang, 2011, p 528). The resources in EDs may include health care providers, such as physicians, nurses, respiratory therapist, available beds, and other medical supplies. However, like any facility, the resources in an emergency department are limited due to space, finances, and regulations. Expecting the ED to provide care to everyone, 24/7 is unreasonable as it places an enormous burden and responsibility upon only one unit of a hospital. The use of ED increased by 11 percent in the United States from 1997 through 2007, bringing the year of 2007 to approximately 117 million ED visits, including approximately 8 percent of those visits classified as non-urgent (U.S. Government Accountability Office, 2011). Despite the numerous studies that have been published on crowding, the term, “overcrowding in the ED,” lacks a common definition or measure (Hwang, 2011). Overcrowding in the ED has been associated with a variety of different measurements. Overcrowding may be measured by physicians feeling rushed, clinician opinion of crowding, waiting times, available beds, and the number of arrivals. Aside from the number of arrivals, there are further subgroups of the patients as far as the number of patients within each phase of the ED process including patients in waiting room, registered, awaiting triage, low-complexity patients, number of patients at each acuity level, and the number of patients that leave without being seen (Hwang, 2011). In a systematic review of measurements of crowding in the emergency department, seventy-one unique measures of ED crowding were identified in medical literature, with the most common measures including the ED census, being the total number of patients in the ED, ED occupancy rate, and ED LOS (Hwang, 2011).
To put it simply, crowding in the ED occurs “when demand for services outstrips available resources” (Hwang, 2011, p 528). The resources in EDs may include health care providers, such as physicians, nurses, respiratory therapist, available beds, and other medical supplies. However, like any facility, the resources in an emergency department are limited due to space, finances, and regulations. Expecting the ED to provide care to everyone, 24/7 is unreasonable as it places an enormous burden and responsibility upon only one unit of a hospital. The use of ED increased by 11 percent in the United States from 1997 through 2007, bringing the year of 2007 to approximately 117 million ED visits, including approximately 8 percent of those visits classified as non-urgent (U.S. Government Accountability Office, 2011). Despite the numerous studies that have been published on crowding, the term, “overcrowding in the ED,” lacks a common definition or measure (Hwang, 2011). Overcrowding in the ED has been associated with a variety of different measurements. Overcrowding may be measured by physicians feeling rushed, clinician opinion of crowding, waiting times, available beds, and the number of arrivals. Aside from the number of arrivals, there are further subgroups of the patients as far as the number of patients within each phase of the ED process including patients in waiting room, registered, awaiting triage, low-complexity patients, number of patients at each acuity level, and the number of patients that leave without being seen (Hwang, 2011). In a systematic review of measurements of crowding in the emergency department, seventy-one unique measures of ED crowding were identified in medical literature, with the most common measures including the ED census, being the total number of patients in the ED, ED occupancy rate, and ED LOS (Hwang, 2011).