What portion of IT have you outsourced before? (mail services, infrastructure management, customer support, etc.)
How has the experience been (good, bad and ugly) with MSPs?
Which is the most important criteria that you consider for a successful business relationship with an MSP (experience, skills, costs, support quality, ease of doing business, service delivery features etc.)
Which are the applications that can't go dark in your business (apps you run your business on, that help you make or save money)?
If you could get out of managing one application, what would it be?
How do you find out when systems go down?
Has the boss or IT users within your organization ever called you about an outage before you knew about it? What was the last outage? …show more content…
Do you have an access to your IT assets performance dashboards?
How adversely does downtime affect your business?
What is your highest IT cost that is currently delivering the least value?
What according to you is an IT priority but never seems to get addressed in your organization? …show more content…
What measures are in place in case for recovery in the event of a disaster (natural or man-made) striking your business? How often is the backup performed?
Are you into customer service? Does your help desk run 24X7X365?
Who/which department supports IT? Who/which department always complains about IT?
Who is involved in your IT decision process? Who approves the budget?
Are you getting pressure to move to the cloud?
What types of devices do your employees bring to work? (smartphones, tablets)? Do you support those devices on your network? What measures are in place to ensure those devices properly access your network?
What is the current size of your internal IT team? Are they multi-technology proficient?
How many times have you been called after business hours in the last
How has the experience been (good, bad and ugly) with MSPs?
Which is the most important criteria that you consider for a successful business relationship with an MSP (experience, skills, costs, support quality, ease of doing business, service delivery features etc.)
Which are the applications that can't go dark in your business (apps you run your business on, that help you make or save money)?
If you could get out of managing one application, what would it be?
How do you find out when systems go down?
Has the boss or IT users within your organization ever called you about an outage before you knew about it? What was the last outage? …show more content…
Do you have an access to your IT assets performance dashboards?
How adversely does downtime affect your business?
What is your highest IT cost that is currently delivering the least value?
What according to you is an IT priority but never seems to get addressed in your organization? …show more content…
What measures are in place in case for recovery in the event of a disaster (natural or man-made) striking your business? How often is the backup performed?
Are you into customer service? Does your help desk run 24X7X365?
Who/which department supports IT? Who/which department always complains about IT?
Who is involved in your IT decision process? Who approves the budget?
Are you getting pressure to move to the cloud?
What types of devices do your employees bring to work? (smartphones, tablets)? Do you support those devices on your network? What measures are in place to ensure those devices properly access your network?
What is the current size of your internal IT team? Are they multi-technology proficient?
How many times have you been called after business hours in the last