Case Study: Olympic Medical Center

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Olympic Medical Center has formed a strategic plan to help shape their vision for serving their community. The main key goal areas are quality, patient safety and satisfaction, community relationships, and organizational performance. Regardless of the ability to pay, each person in their community is welcome to receive health care services at Olympic Medical Center. Healthcare is subject to many outside control factors such as governmental regulations and payment systems such as Medicare, Medicaid, and insurance companies. Strategies can be limited because services may be mandated, mission required, or required to meet the needs of the community (Ginter & Swayne, 2006). This is true for Olympic Medical Center for it is recognized as a Rural …show more content…
They will continue to participate in the “Partnership for Patients” program sponsored by the Washington State Hospital Association and successfully complete accreditation by a third party accrediting body. These short-term goals will help them achieve and sustain high standards in quality care and satisfaction measurements.
Strategic Thinking and Key Stakeholders The ability of an organization to align itself with internal and external stakeholders enables better interactions and assists in meeting goals (Riel, 2012). Much care and effort should be made to build trust and relationships with stakeholders of all levels. Stakeholders are classified as internal, interface, or external, depending on their boundaries of involvement (Ginter, Duncan & Swayne, 2012). The internal stakeholders for Olympic Medical Center are all of the employees, managers, and volunteers within the organization. Their interface stakeholders include some of the medical staff and corporate officers. Olympic Medical Center’s strategic plan lists all of their numerous community partners who are external stakeholders. Other external stakeholders are regulatory agencies, Medicare, Medicaid, third-party payers, media, the community they serve and many more. These stakeholders can be very powerful and influential and warrants
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They evaluate the requirements of the national and state health policies, research current technologies and evidence-based practices, and analyze the local medical demands and economic constraints in order to make appropriate health care decisions for their community. They serve a vulnerable population, which includes a large amount of seniors over age 65, and a significantly low-income population. By making as many medical services accessible and affordable, they hope to best serve this community so to limit the need to travel to urban centers to receive care. They provide a Level 3 Trauma Center, labor and delivery, a large variety of specialty care units, and many outpatient services such as home health, rehabilitations, laboratories, and diagnostic

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