Great news! In an effort to increase security, we have decided to add a layer of security with new technology called PhoneFactor. PhoneFactor allows you to authenticate to our network using only your network login credentials and your phone.
Please take 5 minutes to configure your PhoneFactor account now. Visit the link and follow the instructions listed below under What do I need to do to begin using PhoneFactor?
How does PhoneFactor work?
With PhoneFactor, you will log in to Citrix with just your network username and password. After you click Log In, your phone will ring within 4-10 seconds. Answer the phone, press # (pound), and you are instantly logged in!
What if I am somewhere I don’t get cell phone reception? No problem. You can simply log in to the PhoneFactor website and change your primary or backup phone number to a hotel, home, or other cell/landline number. …show more content…
Sure. You can log in to the PhoneFactor website any time and select the Change Mode option. Using SMS/text authentication, PhoneFactor will text you a single-use, 6-digit PIN. Simply reply to that text with the PIN, and you are instantly logged in! Note that if you do not reply within 30 seconds, you will be denied access.
What if I am traveling internationally?
PhoneFactor has international coverage - most countries at no additional charge. If you are traveling internationally, please contact IT before you leave so that we can confirm coverage.
What if I lose my phone/change my number?
You can log in to the PhoneFactor website any time and select the Change Phone
Please take 5 minutes to configure your PhoneFactor account now. Visit the link and follow the instructions listed below under What do I need to do to begin using PhoneFactor?
How does PhoneFactor work?
With PhoneFactor, you will log in to Citrix with just your network username and password. After you click Log In, your phone will ring within 4-10 seconds. Answer the phone, press # (pound), and you are instantly logged in!
What if I am somewhere I don’t get cell phone reception? No problem. You can simply log in to the PhoneFactor website and change your primary or backup phone number to a hotel, home, or other cell/landline number. …show more content…
Sure. You can log in to the PhoneFactor website any time and select the Change Mode option. Using SMS/text authentication, PhoneFactor will text you a single-use, 6-digit PIN. Simply reply to that text with the PIN, and you are instantly logged in! Note that if you do not reply within 30 seconds, you will be denied access.
What if I am traveling internationally?
PhoneFactor has international coverage - most countries at no additional charge. If you are traveling internationally, please contact IT before you leave so that we can confirm coverage.
What if I lose my phone/change my number?
You can log in to the PhoneFactor website any time and select the Change Phone