Metro Minds Case Study

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workplace.
Introduction
I work for Metro Minds, a TETA (Transport Education Training Authority) accredited training provider based in Glen Marais, Kempton Park. The institution is a medium-sized company, with a workforce of 27 employees over four branches. Because Metro Minds is not a “large” entity, there is plenty of room for innovation and transformation. Unlike a large business, staff members are able to propose ideas that they feel may have a positive impact on the growth of the business. The three skills that I feel require development work very well with the current structure of the company, and if nurtured, can prove beneficial to Metro Minds and to my own personal growth as an individual.
These skills are:
• Risk Taking
• Patience • Creative Thinking Contextual 1.1 Risk-Taking In my opinion, risk-taking is any action taken unconventionally, with the aim of positive results.
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Risk-taking is bound to probability and is dependent on chance/possibilities. Any good risk-taker knows that to be a good risk-taker, you need to take calculated risks. Taking calculated risks requires a clear understanding of the situation; you need to scrutinise the situation, do your research and reflect on all possible outcomes.
Step 2 of the “4 Steps to Taking Calculated Risks That Move Your Business Forward,” indicates the importance of fully examining what may seem like an opportunity to you, as well as the need to gather as much information as possible before taking a risk (Mitchell, 2017).
It is important to note that there are advantages to risk-taking, especially in the workplace, these advantages apply to both the individual and the organisation. The freedom to take risks allows employees to be more creative in their work duties, it will help them find their desired position within the company, and encourage them to reach for their goals. Risk-taking in the workplace will provide opportunity for self-discovery and self-development.
Figure 1
(Deloitte, 2017) Figure 1, an abstract from “The 2016 Deloitte Millennial Survey Winning over the next generation of leaders,” displays the percentages of millennials in emerging markets that are ready to leave their organisations, within their first five years of employment. This is because millennials believe that corporations nowadays are profit driven, and have no interest in developing them as individuals. The rewards of flexible policies within an organisation are immediately visible. The formula is simple: Happy Staff + Lenient Leadership + Innovative workforce = Productive and Profitable Organisation Allison Keitners stresses the need for “creative time” for employees within an organisation. “Many of Googles most successful and innovative products, from Gmail to Google Glass, were the result of giving employees 20% of their time at work to create and develop side projects, outside of their regular projects,” Allison adds. (Keitner, 2017) The downside of awarding people the freedom to do things “their way” is that they become vulnerable to becoming consumed by a mindset that is always formulating ideas, and start to neglect their day-to-day tasks. Their ideas may also clash with the vision and goals that the organisation has set and hopes to achieve. 1.2 Patience Psychological research on the virtue of patience alludes to the idea that patience is a quality that is not inherited, in fact patience is represented as an art that one must practice constantly to master.
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University of California (UCLA) professor, Albert Mehrabian, identified patience as the “tendency to be deliberate, steadfast, restrained and able to endure difficulties” (Mehrabian, A. 2017).
Patience is key in the workplace, if you have an idea of where you desire to be within your organisation of employment – you may have to endure patience in order to land the position. Patience may simply be having to wait on suppliers to deliver stock on time. Building long lasting, mutually beneficial relationships with suppliers and stakeholder requires trust, trust which is time bound and demands patience. I see patience as the ability to allow things to happen when they’re meant to happen. You can have all the experience needed and qualifications required to be promoted into your desired position, but if there is no opening/vacancy for that position, you’ll need to wait until there is. Similarly, with awaiting stock from suppliers, receivers can be ready to receive, capture and merchandise the stock but until suppliers deliver, all operations will have to remain on hold. Patience is a great way to neutralise situations that you have no control over, patience is also beneficial to mental health. Naser

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