While volunteering in Crisis Text Line, I learned to communicate empathically and effectively with a variety of individuals who are in moments of crisis. As a crisis counselor, I am tasked with working with 3-4 texters at the same time for a maximum of an hour. This load proved to be challenging, and specially overwhelming when having to communicate with difficult cases. However, enthusiasm and resilience enabled me to become more effective at handling multiple tasks in a timely manner. Working with a team also helped as …show more content…
I had the responsibility to supervise and interact with children and their behavior. I was also tasked with managing activities for the children with my coworkers and speaking with parents about their children’s behavior. Through my work and leadership in the school, I have become more effective in communication and customer service with people of all ages. Moreover, through the healthcare internship at OSI, I attained the ability to work congruently with a team through the collective construction of research instruments. Organization and self-direction were also key, as I managed the literature and research analysis independently for a period of