After reading this book, I realized how much power the people have, especially when they band together to achieve a common goal. I think we sometimes tend to overlook the power we have as consumers. Speaking out and protesting can have various levels of impact. The Market Basket protests were successful because, employees as …show more content…
I understood how important a great company culture is to a company. If there was not a sense of purpose to the customers, then the customers may have felt less obligated to fight for Arthur T. I also understood that company’s decisions can have impact on many people, from customers and employees, to produce distributor and local economies. A company is nothing without its customers. One way to build a strong relationship is by having the customers interest as the company's priority. Market basket proved that they can do this all the while make a profit. This incident will hopefully show other companies that they can also do this by changing company culture to focus more on the people