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Therefore in order to effectively use these resources, they must be managed in a way that best allows them to be accessed. Paper All brochure documents received are to be immediately filed in new filing cabinets situated on the sales floor simply because space exists there for them. Each publication is to be filed in alphabetical order under the company heading, with a "post it note" stapled onto it, giving details of the date it was first entered and which employee was responsible for it. The filing cabinets should be reviewed on a 3 month basis and any duplicate/old data should be removed and shredded. Electronic Two types of electronic information exist within Lanway internal and external sources. However in order to provide a consistent theme, employees should be able to interface both in the same way. The simplest and most effective method of achieving this is by using web technologies. The internet has evolved over the last 5 years as one of the most important factors for successful business and is continuing to do so. A whole range of resources can be obtained via the internet, including searchable online databases, intelligent problem solving systems and other business tools. It would therefore be unwise to attempt to find alternative means of accessing the required data, when the technology already exists and is free for any firm to use. The current network at Lanway all 100mb will remain intact, as this is currently the latest and most cost effective technology available for firms of this size.
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The internet connection will be upgraded to ASDL from ISDN, therefore lowering operating costs and improving speed. The first step for Lanway will be introduction of an intranet. This will be hosted on a new Microsoft Web server It will be via this that all electronic information will be accessed, including the internet itself. The online news stories will taken from Silicon.com, a free online news resource specifically designed for IT firms. Each user will be given a specific user name and password, so that their entrance page may be tailored to their individual needs. The accounts department will gain their current news and information from Accounting.net, a leading American accounting resource. Once again, the service is free and can be tailored to individuals needs. Both will be accessed via the intranet through absolute URL's created via Active Scripting when users first log on to the Lanway system. All internal company information will be posted on the website, and employees should be made aware of new data through the use of email. An internal mailing list will serve this purpose. Technical support information will be obtained via vendors own websites and subscriptions to Microsoft Technet Novell Support Connection , Symantec Support and 3COM Utilities. The latter sources are comprised of CD-ROM's which arrive on a monthly basis. As such it is recommended that Virtual Drive is purchased, thereby eliminating the need from a CD-ROM network server. Instead, all contents can be copied to the hard drives, creating multiple virtual CD-ROM drives. This improves performance and network reliability. Three new databases are to be set up using SQL server as the base. They will be accessed using web browsers. The first will contain all necessary links to internal applications storage required by technical employees and will also include a brief description of the uses for each application. The second will contain detailed hardware manuals, which if necessary will be scanned in from paper or written by departmental heads. The third will contain past problems related to customer accounts including hardware, software and individual configuration issues. All of the above systems will be fully searchable using CGI scripting via the web browser on all fields contained within the database offering a choice of title, topic of keyword to search on. All employees will be given full access to the databases, however only technical staff will be given rights to add to the system. Again checks on the information stored on to be carried out on a three monthly basis. Summary Information is of key importance to any firm, and that is especially true of Lanway. Because of the nature of the business and the products sold, it is vital that the information
The internet connection will be upgraded to ASDL from ISDN, therefore lowering operating costs and improving speed. The first step for Lanway will be introduction of an intranet. This will be hosted on a new Microsoft Web server It will be via this that all electronic information will be accessed, including the internet itself. The online news stories will taken from Silicon.com, a free online news resource specifically designed for IT firms. Each user will be given a specific user name and password, so that their entrance page may be tailored to their individual needs. The accounts department will gain their current news and information from Accounting.net, a leading American accounting resource. Once again, the service is free and can be tailored to individuals needs. Both will be accessed via the intranet through absolute URL's created via Active Scripting when users first log on to the Lanway system. All internal company information will be posted on the website, and employees should be made aware of new data through the use of email. An internal mailing list will serve this purpose. Technical support information will be obtained via vendors own websites and subscriptions to Microsoft Technet Novell Support Connection , Symantec Support and 3COM Utilities. The latter sources are comprised of CD-ROM's which arrive on a monthly basis. As such it is recommended that Virtual Drive is purchased, thereby eliminating the need from a CD-ROM network server. Instead, all contents can be copied to the hard drives, creating multiple virtual CD-ROM drives. This improves performance and network reliability. Three new databases are to be set up using SQL server as the base. They will be accessed using web browsers. The first will contain all necessary links to internal applications storage required by technical employees and will also include a brief description of the uses for each application. The second will contain detailed hardware manuals, which if necessary will be scanned in from paper or written by departmental heads. The third will contain past problems related to customer accounts including hardware, software and individual configuration issues. All of the above systems will be fully searchable using CGI scripting via the web browser on all fields contained within the database offering a choice of title, topic of keyword to search on. All employees will be given full access to the databases, however only technical staff will be given rights to add to the system. Again checks on the information stored on to be carried out on a three monthly basis. Summary Information is of key importance to any firm, and that is especially true of Lanway. Because of the nature of the business and the products sold, it is vital that the information