1. I have experienced a wonderful time at La Mojarra Loca Restaurant. This place has a great personal service. When I get there one of the employees welcomes me in and then walks me to the table, then another employee has the attention to bring some chips with salsa while I decide what to choose. After, I choose what food plate I want the waiter or waitress walks close by me asking if everything is good, just in case my food is not cooked properly or I want more chips. After I’m done with my meal the employee asked if I would like some dessert. I love this question because sometimes I do ask for a flan. I just enjoyed the way they ask me all this because I can see their facial expression if they are happy or moody. All those attentions that
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Not everything is good sometimes. I have also experience a bad costumer service. I had it at Las Islitas Mexican Restaurant. In that occasion I call a week before to make a reservation. I have heard that in that place they had mariachi during weekends. I decide to make sure if they had it before I made the reservation. The manager from there answer my call he confirm that they will have Mariachi. The day arrived and we were seated down. I was excited because it was birthday. I assumed they would ask everybody for a drink or appetizers. They finally decided to ask after being seated for 30 minutes. I was disappointed by then, but I was there so mind as well go through it. I noticed that it was getting late and no Mariachi was playing and I decided to ask if they were going to show up, one of the employees informed me the mariachi were on their way. I was not going to order any food because I did not want to eat without music playing. The mariachi finally arrived and the manager from the restaurant brought me the mariachi band and he told them that I will pay them. One, as a manager you should inform the guest that they have to pay for each song to be played by the mariachi. At other restaurants the mariachi is already paid by the same restaurant. Therefore, the customers enjoy and ask for music at their will. I talk to the manager he was the same one that pick up my call and we argue and I left because they were charging a very good amount to play so I decide to leave and
Not everything is good sometimes. I have also experience a bad costumer service. I had it at Las Islitas Mexican Restaurant. In that occasion I call a week before to make a reservation. I have heard that in that place they had mariachi during weekends. I decide to make sure if they had it before I made the reservation. The manager from there answer my call he confirm that they will have Mariachi. The day arrived and we were seated down. I was excited because it was birthday. I assumed they would ask everybody for a drink or appetizers. They finally decided to ask after being seated for 30 minutes. I was disappointed by then, but I was there so mind as well go through it. I noticed that it was getting late and no Mariachi was playing and I decided to ask if they were going to show up, one of the employees informed me the mariachi were on their way. I was not going to order any food because I did not want to eat without music playing. The mariachi finally arrived and the manager from the restaurant brought me the mariachi band and he told them that I will pay them. One, as a manager you should inform the guest that they have to pay for each song to be played by the mariachi. At other restaurants the mariachi is already paid by the same restaurant. Therefore, the customers enjoy and ask for music at their will. I talk to the manager he was the same one that pick up my call and we argue and I left because they were charging a very good amount to play so I decide to leave and