Strengths:
Alivia greets the client in a polite and a professional tone.
She does a brief recap of the client's concerns and digs deeper to gain a better understanding of the issue.
From here, she politely requested to place the client on hold to look further into the issue and look into the available options.
After holding, she explains the process of waiting to avoid delaying the process and suggests waiting a couple more days to allow them to process the check. She does explain the value in allowing time for them to process the check being received by ground mail.
She ends the call on a polite note.
Inches:
Empathy- (1:15-1:19)(1:58) At this time, this could be a good time to express empathy to show the client we care and understand
Alivia greets the client in a polite and a professional tone.
She does a brief recap of the client's concerns and digs deeper to gain a better understanding of the issue.
From here, she politely requested to place the client on hold to look further into the issue and look into the available options.
After holding, she explains the process of waiting to avoid delaying the process and suggests waiting a couple more days to allow them to process the check. She does explain the value in allowing time for them to process the check being received by ground mail.
She ends the call on a polite note.
Inches:
Empathy- (1:15-1:19)(1:58) At this time, this could be a good time to express empathy to show the client we care and understand