Matthew Lang, the author of the article “Conflict Management: A Gap in Business Education Curricula” states that the disparity between the significance of conflict skills in the workplace and the lack of conflict management education in the undergraduate business curricula should pave way for further conflict resolution education in the future. Lang came up with these conclusions through a study of University websites from U.S. based schools and non-U.S. based schools. Data was collected and it was determined that “The link between effective conflict resolution skills and the success of interpersonal relationships, task achievement, organizational teams, top management decisions, and effective organizational leadership has already been established. If effective conflict skills contribute significantly to management and organizational effectiveness, then providing thorough and meaningful conflict resolution skills to college undergraduates would contribute to their individual effectiveness and the effectiveness of organizations that hire them” (Lang). The way conflicts are managed plays an important role in the success of the organization. Each organization should incorporate a conflict management system in order to minimize workplace conflicts. Studies have shown that the incorporation of management problem-solving techniques at the workplace help managers deal with employees when conflicts arise amongst employees. In the article “Managing Interpersonal Conflicts at Work by Line Managers” we learn that workplace conflicts between employees are not always avoidable, but as a manager “learning how to manage work conflicts is beneficial for employees and the organization” (Lawless & Trif). I think as a manager you should have a joint meeting with the employees who are involved in the conflict. Let each employee state their side of the story, but emphasize the importance of communicating in a non-confrontational way in order to keep the other employee(s) from getting offended by what is being said. Was there a legit problem, or a misunderstanding amongst the employees? A joint meeting is a great way for the manager to determine the severity of the conflict.
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As the manager, you then emphasize to the employees the importance of understanding if it is miscommunication issue, or if the issue is severe and needs to be addressed before it gets out of hand. You need to verbally enforce the importance that workplace conflicts need to be avoided at all costs. According to the article or After reading the article, "Mine the Potential of Multicultural Teams" it is important to realize that “Communicating effectively is the biggest challenge for multicultural teams because communication styles differ across cultures. For team members to work through these differences, they first have to understand that people communicate differently” (Gupta). One of the many benefits of having a multicultural team is employees who respect cultural differences can increase productivity. It is important to encourage employees to respect each other regardless of sex, race, religion, and cultural background. Understanding cultural differences will bring the team together and they will more than likely work better together. I agree with the statement, “Negative attitudes and behaviors can be barriers to organizational diversity because they can harm working relationships and damage morale and work productivity” (Esty & Schorr-Hirsh). A manager should make an effort to understand all employees on his or her multicultural team. It is a great feeling for an employee to feel valued. According to Gupta’s article, some companies such as Ricoh Electronics in Tustin, California celebrate
As the manager, you then emphasize to the employees the importance of understanding if it is miscommunication issue, or if the issue is severe and needs to be addressed before it gets out of hand. You need to verbally enforce the importance that workplace conflicts need to be avoided at all costs. According to the article or After reading the article, "Mine the Potential of Multicultural Teams" it is important to realize that “Communicating effectively is the biggest challenge for multicultural teams because communication styles differ across cultures. For team members to work through these differences, they first have to understand that people communicate differently” (Gupta). One of the many benefits of having a multicultural team is employees who respect cultural differences can increase productivity. It is important to encourage employees to respect each other regardless of sex, race, religion, and cultural background. Understanding cultural differences will bring the team together and they will more than likely work better together. I agree with the statement, “Negative attitudes and behaviors can be barriers to organizational diversity because they can harm working relationships and damage morale and work productivity” (Esty & Schorr-Hirsh). A manager should make an effort to understand all employees on his or her multicultural team. It is a great feeling for an employee to feel valued. According to Gupta’s article, some companies such as Ricoh Electronics in Tustin, California celebrate