Leisure sector is one of the most important and growing sector in UK and in the rest of the world. In term of Tourism, it is normally something related to the free time and what an individual chooses to do in that time. Going out, having dinner in a restaurant, hanging with friends in pubs, shopping or simply travelling around the world, are considered leisure activities. However, Leisure facilities and activities have been provided by three sectors: commercial, public and voluntary. Briefly, the public sector is run by government…
The sector that we took as an example is the commercial or private provision. The commercial sector is a term often used to describe the provision of services or activities by organisation who seek to derive a direct …show more content…
In other words, tourism product cannot be always perishable, therefore if we pick our private organization (Hilton) cannot expect to sell the entire number of rooms available in the hotel every single day for 365 days a year. Depends on the season whether it is high or low season, in terms of affluence of tourists. Another point that it should be seen in this report is the threat of terrorism attacks that arise lately. (Beirman, 2003) suggest that for most international travellers, tourism is a discretionary act. Many countries have invested heavily in tourism and have acquired a high level of economic dependence on inbound tourism. After the terrorist attacks in September 2001 every region in the world saw a decline in international arrivals in the four months to the end of 2001 (Capper, 2010). However, this event has deeply affected the leisure industry; per the article (L.A. times, 2001) suggests that the attacks on the World Trade Centre and Pentagon turned what had been a weak three-month period ending Sept. 30 into a financial disaster for Hilton, which owns and operates about 2,000 properties under the Hilton and other brands. Hilton 's net income fell 66% from the third-quarter last …show more content…
For this reason, we must know the importance of an HR (Human resources) department, which may provide a wide range of services to its employees. They deal with recruiting and selecting the right people for the job, orienting and training, managing wages and salaries. On the other hand, manager and leaders play an important role: they may be responsible for hiring or firing workers, writing employee reviews and giving day to day feedback. maAs a private sector, it is also extremely important to understand the essential skills needed to work in an organisation. For an organisation, the costumer is a key of the success and for this reason that is important to satisfy them. Due to (Burton et al, 1994) recommended a good customer care because if customers are fully satisfied with the service they receive, then, their needs, as customers have been met. Customers and people in general, love to feel important and one of our aims is to make feel people special. In addition, it is also important to understand their objective and requirements, in simple words we should identify our self in their needs. Adopting this approach, they will gain a different value of the product that we sold to them, thus, that will make them to return. (Burton et al, 1994) demonstrate that levels of motivation of staff often affect the service given to the
The sector that we took as an example is the commercial or private provision. The commercial sector is a term often used to describe the provision of services or activities by organisation who seek to derive a direct …show more content…
In other words, tourism product cannot be always perishable, therefore if we pick our private organization (Hilton) cannot expect to sell the entire number of rooms available in the hotel every single day for 365 days a year. Depends on the season whether it is high or low season, in terms of affluence of tourists. Another point that it should be seen in this report is the threat of terrorism attacks that arise lately. (Beirman, 2003) suggest that for most international travellers, tourism is a discretionary act. Many countries have invested heavily in tourism and have acquired a high level of economic dependence on inbound tourism. After the terrorist attacks in September 2001 every region in the world saw a decline in international arrivals in the four months to the end of 2001 (Capper, 2010). However, this event has deeply affected the leisure industry; per the article (L.A. times, 2001) suggests that the attacks on the World Trade Centre and Pentagon turned what had been a weak three-month period ending Sept. 30 into a financial disaster for Hilton, which owns and operates about 2,000 properties under the Hilton and other brands. Hilton 's net income fell 66% from the third-quarter last …show more content…
For this reason, we must know the importance of an HR (Human resources) department, which may provide a wide range of services to its employees. They deal with recruiting and selecting the right people for the job, orienting and training, managing wages and salaries. On the other hand, manager and leaders play an important role: they may be responsible for hiring or firing workers, writing employee reviews and giving day to day feedback. maAs a private sector, it is also extremely important to understand the essential skills needed to work in an organisation. For an organisation, the costumer is a key of the success and for this reason that is important to satisfy them. Due to (Burton et al, 1994) recommended a good customer care because if customers are fully satisfied with the service they receive, then, their needs, as customers have been met. Customers and people in general, love to feel important and one of our aims is to make feel people special. In addition, it is also important to understand their objective and requirements, in simple words we should identify our self in their needs. Adopting this approach, they will gain a different value of the product that we sold to them, thus, that will make them to return. (Burton et al, 1994) demonstrate that levels of motivation of staff often affect the service given to the