Itsollutions Ltd: A Case Study

The management of ITSollutions Ltd has been experiencing declining organisational performance within the 30-employee company over the last couple of years. The management of the company has also complained about increased absenteeism of staff based on alleged ill-health. This report seeks to document the process of investigating and identifying the problem while proffering solutions. To carry this out, a field research with the employees and desk research involving five articles has been carried out in the preliminary stages. Consequently, the five articles have been critiqued to identify the most relevant to the subject matter as it concerns ITSollution, alongside the brief and field research to identify the underlying problem that faces the company. This problem(s) haven been …show more content…
Nobari, K. Mohamadkhani and A. Mohammad Davoudi, as the title clearly states, seeks to identify how servant leadership and its dimensions affect staff performance and/or behaviour within an organisation, in this case an educational institution. The term “Organisational Citizenship Behaviour” is used to cover the connection between “job satisfaction and performance”. From the onset of the article, it is clear that the researchers view servant leadership as a highly significant element in the promotion of organisational citizenship behaviours, the question however is to what degree, under what circumstances and based on what dimensions it will occur, as well as, “can servant leadership have a relationship with organisational citizenship behaviour?”. The authors set to answer these questions by identifying six servant leadership dimensions; voluntary subordination, authentic self, conventional relationships, responsible morality, transcendental spirituality and transforming influence