When a person possesses certain characteristics that are noticeably different from what is considered the norm, they possess a stigma. These certain characteristics are highly salient and take over a person’s entire identity, making it difficult for others to see them as anything other than the stigma. It becomes difficult for the stigmatized person to accomplish their goals as their audience is preoccupied with the person’s stigma. In order to overcome the stigma surrounding their positions, stewardesses, panhandlers, and police interns engage in unique emotional work strategies. This includes manipulation of both surface acting tactics and deep acting tactics. When a person is in a stigmatized position, they are required to perform additional
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A panhandler requires a special manipulation of their audience’s emotions through their panhandler performance so that they will not be ignored (Lankenau, 1999). This emotion work also can occur through both surface acting and deep acting. An example of surface acting achieved through the panhandling act is the storyteller strategy. When a panhandler employs this strategy, they present their audience a story that was designed to evoke emotions of understanding, pity, or guilt from their audience (Lankenau, 1999). They can manipulate their appearance or the way that they tell their story to bring about a change in emotions from their audience. Deep surface acting, on the other hand, can come about through other emotional work strategies used by panhandlers like the greeter strategy. This strategy involves the panhandler demonstrating a friendly behavior, or even offering up flattery and compliments to passerbyers (Lankenau, 1999). This deep acting uses the panhandler’s emotions to bring about generous emotions in the pedestrian. When these examples are carried out by the panhandler, they attempt to get pedestrians to recognize their presence, and not ignore them through a non person treatment (Lankenau, 1999). The emotional work strategies performed by the panhandler helps to accomplish their goal of …show more content…
When I wear my uniform, I am no longer just myself, I represent my police department as a whole. My position as a police intern almost constantly requires emotion work to help solve victim’s problems and guide them in the correct direction. This can be accomplished both through surface acting and deep acting. One way that I show surface level acting is by explaining to people that they need to calm down. Often times when the victim is worked up, I naturally get worked up. By telling them that I need them to calm down and breathe, I too calm down and breathe. Other times, however, I have to employ deep acting tactics, which may include me displaying empathy. Many times people will call the police department or come into the department in an elevated state of mind as they feel they were wronged. In order to build rapport with these people and to get them to answer my questions, I tell them that I understand their position and that they have a right to be upset. Both of these tactics allow me to figure out what their situation and the various circumstances are so that I can address the incident properly. By explaining to people that they need to calm down, and by showing empathy to their position, I am using emotional work to understand the incident and thus perform my job as a police
A panhandler requires a special manipulation of their audience’s emotions through their panhandler performance so that they will not be ignored (Lankenau, 1999). This emotion work also can occur through both surface acting and deep acting. An example of surface acting achieved through the panhandling act is the storyteller strategy. When a panhandler employs this strategy, they present their audience a story that was designed to evoke emotions of understanding, pity, or guilt from their audience (Lankenau, 1999). They can manipulate their appearance or the way that they tell their story to bring about a change in emotions from their audience. Deep surface acting, on the other hand, can come about through other emotional work strategies used by panhandlers like the greeter strategy. This strategy involves the panhandler demonstrating a friendly behavior, or even offering up flattery and compliments to passerbyers (Lankenau, 1999). This deep acting uses the panhandler’s emotions to bring about generous emotions in the pedestrian. When these examples are carried out by the panhandler, they attempt to get pedestrians to recognize their presence, and not ignore them through a non person treatment (Lankenau, 1999). The emotional work strategies performed by the panhandler helps to accomplish their goal of …show more content…
When I wear my uniform, I am no longer just myself, I represent my police department as a whole. My position as a police intern almost constantly requires emotion work to help solve victim’s problems and guide them in the correct direction. This can be accomplished both through surface acting and deep acting. One way that I show surface level acting is by explaining to people that they need to calm down. Often times when the victim is worked up, I naturally get worked up. By telling them that I need them to calm down and breathe, I too calm down and breathe. Other times, however, I have to employ deep acting tactics, which may include me displaying empathy. Many times people will call the police department or come into the department in an elevated state of mind as they feel they were wronged. In order to build rapport with these people and to get them to answer my questions, I tell them that I understand their position and that they have a right to be upset. Both of these tactics allow me to figure out what their situation and the various circumstances are so that I can address the incident properly. By explaining to people that they need to calm down, and by showing empathy to their position, I am using emotional work to understand the incident and thus perform my job as a police