Over the years, healthcare providers have attempted to reform the healthcare system based on financing methods, cost control or changes in political ideologies and remained unsuccessful (Corrigan, Donaldson and Kohn, 2001). Historically, there has been an increase in the implementation of the quality methodologies and tools in the healthcare sector. But instead of identifying the root causes to the recurring problems and developing new processes based on best practices, healthcare providers have been applying solutions to the symptoms of problems (Land and Stefl,
Over the years, healthcare providers have attempted to reform the healthcare system based on financing methods, cost control or changes in political ideologies and remained unsuccessful (Corrigan, Donaldson and Kohn, 2001). Historically, there has been an increase in the implementation of the quality methodologies and tools in the healthcare sector. But instead of identifying the root causes to the recurring problems and developing new processes based on best practices, healthcare providers have been applying solutions to the symptoms of problems (Land and Stefl,