The tourism and hospitality have been suffering international from major problems in attracting and retaining its employees, which is leading to absences of a qualified workforce, in one of the largest and fastest-growing industries in the world. The challenges of attracting and retaining quality employee’s starts with firstly attracting the appropriate student, but with the problems faced by the lesser quality in the education of these students a high level of turnovers in the industry has risen. However the characteristics show by Generation Y employees have also brought about many issues in the hospitality industry.
Worldwide there have be many issues with attracting qualified, talented people to join the tourism and hospitality industry, …show more content…
Richardson suggests that the industry should create new rostering technics to guarantee employees get a balance; this will guaranty job satisfaction and therefore making it more appealing to the future employees. In the article ‘Education and talent management: implications for the hospitality industry.’ Written my Paul Barron describes the idea that hospitably has always had problems attracting motivated and qualified employees, that deliver customer satisfaction. It also has a bad reputation as being a short-term source of employment, but in order for this industry to develop the organizations will need to find innovative way to attract and retain highly skilled …show more content…
Barron gives evidence to support this statement writing that higher turnover is due to the poor working conditions and the labor-intensive work with great deals of customer interaction. A study taken place in many Hong Kong Hotels illustrates that most turnovers happen within the first few months of their employment. This implies that the employer must insure they understand the expectation of a new staff member, in doing so this could therefore decrees the chance of a turnover within the business. John R. Walker the author of ‘Introducing hospitality’ suggests to attract and retain Generation X employees and “the millennial Generation” employees some companies have reduced their working hours but this will also include night and weekend shift. Another way of retaining would be to increase levels of motivation this can be done as Richardson describes in the text book ‘Future Tourism: Political, Social and Economic Challenges’ he goes on to say that one of the main property’s of a manager was to motivate and empower the staff members, leading to a decrees in employee turnovers. Generation Y employees crave responsibility and are always wanting to be challenged by their employers, this then creates job satisfaction, which encourages them to seek a career within the industry. In Walkers textbook he states the key management functions, which help companies, complete their
Worldwide there have be many issues with attracting qualified, talented people to join the tourism and hospitality industry, …show more content…
Richardson suggests that the industry should create new rostering technics to guarantee employees get a balance; this will guaranty job satisfaction and therefore making it more appealing to the future employees. In the article ‘Education and talent management: implications for the hospitality industry.’ Written my Paul Barron describes the idea that hospitably has always had problems attracting motivated and qualified employees, that deliver customer satisfaction. It also has a bad reputation as being a short-term source of employment, but in order for this industry to develop the organizations will need to find innovative way to attract and retain highly skilled …show more content…
Barron gives evidence to support this statement writing that higher turnover is due to the poor working conditions and the labor-intensive work with great deals of customer interaction. A study taken place in many Hong Kong Hotels illustrates that most turnovers happen within the first few months of their employment. This implies that the employer must insure they understand the expectation of a new staff member, in doing so this could therefore decrees the chance of a turnover within the business. John R. Walker the author of ‘Introducing hospitality’ suggests to attract and retain Generation X employees and “the millennial Generation” employees some companies have reduced their working hours but this will also include night and weekend shift. Another way of retaining would be to increase levels of motivation this can be done as Richardson describes in the text book ‘Future Tourism: Political, Social and Economic Challenges’ he goes on to say that one of the main property’s of a manager was to motivate and empower the staff members, leading to a decrees in employee turnovers. Generation Y employees crave responsibility and are always wanting to be challenged by their employers, this then creates job satisfaction, which encourages them to seek a career within the industry. In Walkers textbook he states the key management functions, which help companies, complete their