ISO-9000
“International Organization for Standardization (ISO) is an independent, non-governmental international organization with a membership of 162 national standard bodies. Through its members, it brings together experts to share knowledge and develop …show more content…
This step is crucial because top management communicate the strategies and goals of the company to all employees. Ensuring management knows the benefits of such certification can help drive their commitment to the implementation of an ISO 9000 certified QMS. For FMCNA ISO 9000 certification will add credibility to its business by demonstrating that FMCNA’s products and services meet the expectations of its customers. This certification also helps to implement quality controls over products and services to maintain consistency, lower costs in production and associated costs in poor quality, increases productivity, improves relations with regulatory agencies, and gives consumers confidence that FMCNA’s products and services are reliable, safe and of good quality (MacNicoll,