Case Study Infosys

Improved Essays
ORGANISATION CHANGE-HOW AND WHY
CASE STUDY ON INFOSYS
The main intension of the case study is to understand the background to the present organizational structure of the Infosys and to analyze the change that is taken internally to improve the management of Infosys.
BACKGROUND:
Infoysis is a global leader in consulting, technology and outsourcing solutions. Established in 1981by Mr N.R Narayana Murthy and six engineers in Pune, over the years has catalyzed some of the major changes that have led India emergence as a global destination for software service talent.
Infosys has emerged into leading multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. Infosys is also
…show more content…
They realized that the company is facing a leadership crisis. In the midst of the unprecedented growth, people were being rushed into jobs for which they were unprepared. This is the scenario that is prevailing in much Indian organization.
Because of the phenomenal growth , people started getting promoted before time. This resulted in the perception on the part of jobholder that they are not empowered. They had the authority to do things but lacked experience and confidence. During this stage retaining the people in the organization was very hard resulting in high attrition
…show more content…
In the year 2007 it created an 18month initiative that recognized the business into two roles and structure. Job requirements were revised and human resources created new job descriptions to reflect the new requirements. It included years of experience, role maturity (how long the incumbent has been in the position), and performance.
They believe that if you tell people you need to stay in the organization longer in your role, it is likely that they would move to another organization.
During the reorganization nearly 15% of the employees were transferred to position with much lesser authority. They had to convince the employees and also the people in all levels that this was good idea. RESULT OF CHANGE MANAGEMENT
This was the largest change management system Infosys adopted. Infosys became the only Indian company on the Business Week.com/Hay Group 20 Best Companies for Leadership. Attrition was lower than ever.
ANALYZING THE CASE BASED ON THE FRAMEWORK ON LEWIN CHANGE MANAGEMENT MODEL:
• UNFREEZE –Preparing the organization to accept the change
• CHANGE- New ways to do things
• REFREEZE –Impact of

Related Documents

  • Great Essays

    Unit 9 P1

    • 1364 Words
    • 6 Pages

    Introduction In this report I will be talking about why organisations need to update their IT systems and their hardware and software, how did organisation responded to Information technology coming into a business, did any of the IT systems made any impact to the business . Also I will be analysing the way the business managed their risks from having IT systems and the recent development of IT systems coming into business. At the final section of the report I will be giving my ideas on how to make a good interactive website and interesting features and modern development added into the website.…

    • 1364 Words
    • 6 Pages
    Great Essays
  • Great Essays

    Leaders need to understand and describe the threats and opportunities to the people in the organisation and followers have to convinced of the change need, when they are not convinced there is more likely to have resistance . Changing phase is the step where the actual change is take place. The main things need to look at in this stage are developing new attitudes, belief, values and behaviours based on new information. Lack of better designed plan of action at this stage can lead to failure. Change process must follow the previous steps to become routine and accepted in to the everyday work to reach the final step of refreezing the ne change.…

    • 834 Words
    • 4 Pages
    Great Essays
  • Great Essays

    Analysis Advia Credit Union (formerly First Community Federal Credit Union) was a strong financial institution at the time new leadership came on board in 2005. It was the role of the new CEO and leader, Cheryl DeBoer, to determine the strategic direction, vision of the credit union, to meet the mission of the organization. Understanding the current position of the credit union, in terms of current growth strategies, organizational capabilities and the mission were critical. It was at that time Advia Credit Union started to transform. Although Advia Credit Union had been positioned well in the past, there were many initiatives and strategies that needed to be put into place to position Advia for success in the future.…

    • 1202 Words
    • 5 Pages
    Great Essays
  • Great Essays

    Perfect Pottery Case Study

    • 2008 Words
    • 9 Pages

    Perfect Pottery is the indicator for high-end quality Giftware. It was founded many years back, about 200 years ago. It has remained in the UK and it is looking forward to staying there, it employs many people almost about 1,600 majority of them work on the factory floor creating many products that eventually sell in the department stores. You can find most of their products at Debenhams and House of Fraser. Once they hired an HR director, that person thought that in the past perfect pottery wasn’t doing so well, so she decided to fix some of the issues.…

    • 2008 Words
    • 9 Pages
    Great Essays
  • Improved Essays

    Kazoil Case Study Essay

    • 922 Words
    • 4 Pages

    Primary Problem Due to the acquisition of the company by Canada Corporation (Hydrocarbon Ltd.) and later China Petrol in 2005, there has been changing at the management level. As a result of this, the company was forced to follow different human resource strategies that are prevalent and are operational according to the cultures of China and Canada. It also brought in changes in corporate culture as well as management style. Coming out of a different political and cultural background, the employees found it challenging to cope up with the new scenario and hence it was considered to be a primary problem.…

    • 922 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Ranfurly care home has recently updated their nursing assessment and progress chart which make it easier to deal with and covers a lot of areas associated with the care of residents. The new chart wants the employees to fill in a tick box which has got area specific questions and also to write down the variances on the progress notes. Shock: The new change came as a shock to the employees as they were not expecting a sudden change from what they had been doing for long time.…

    • 539 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Caterpillar

    • 1017 Words
    • 5 Pages

    Assignment #4 This paper will examine the process by which Caterpillar reinvented the culture within one of their divisions, as explained by Despain et al in their article Work Values at Caterpillar: A Process. First, I will examine some of the ways it was an effective process, and then some of the ways it was ineffective. I will then present some of the key issues not mentioned by the authors that may have had an impact on the process. Finally, I will lay out the results and recommendations on the process.…

    • 1017 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The reason as to why employees were demoralized was because of poor techniques used by Hiram. Instead of firing high performing staff or restructuring sales incentives, the CFO/CAO should have applied operant conditioning to modify their employees’ behavior. This modification, for example rewarding performers, should have been aimed at increasing the sales of the personnel hence their commission instead of…

    • 813 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    The non-involvement of the workers in the first step could have caused the witnessed resistance to the change. The organization succeeded in setting up a guiding coalition of six employees to compose the change team. The employees were responsible for developing and implementing additional ideas to the enforced change in the organization. The guiding coalition ensured a minimum mass member support to the change; the number should grow progressively to avoid being overtaken by the opposition that could in turn stop the change.…

    • 1161 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Conflict can cause widespread failure in working practices amongst healthcare organizations. The most common sources of conflict include, destructive mannerisms within specific departments or organizations, ineffective or deficient communication, and unsettled conflicts amongst individuals or groups (Al-Sawai, 2013). If left unresolved, these latency issues may progress from a perceived conflict to actual conflict. Health care leaders must take a suitable approach for handling conflict at all points with the aim of creating a positive resolution for all affected. Strategies and approaches such as paraphrasing, reflection, summarization, mediation, compromise, and collaboration can improve staff communications and aid in conflict resolution and prevention (Finkelman, 2016).…

    • 435 Words
    • 2 Pages
    Improved Essays
  • Great Essays

    Introduction The book, Who Moved My Cheese? written by Spencer Johnson, M.D., was chosen simply because it is a requirement for our BUS 201 Principles of Management class. Out of the three book choices, I concluded that this would be the best fit for me not because it is shorter and easier to read, but because of the management techniques discussed in the book. This paper is structured into six different sections. The first section is the introduction, leading into the second section, which focuses on how people deal with change.…

    • 2064 Words
    • 9 Pages
    Great Essays
  • Improved Essays

    Siemens Case Study

    • 1101 Words
    • 5 Pages

    Siemens AG: Key Account Management 1.) What are the key elements of Siemens' key account management program? In 2010, Siemens further developed a strong systematic approach based on the best experiences from the previous programs and developed a general Key Account Management framework, that each sector adapted to its markets and its needs. Siemens’ corporate key account management program had a top-down structure.…

    • 1101 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    Infosys Consulting in 2006: Leading the Next Generation of Business and Information Technology Consulting Dhinesh E -139278037 Holistic View The case is set in early 2006. An overview about the Information Technology (IT) services landscape is provided for this period.…

    • 1591 Words
    • 7 Pages
    Great Essays
  • Superior Essays

    The science of information management is growing extremely important as international businesses are turning more complex with each passing year, and knowledge required to excel in the aforementioned field is also getting further involved. With my substantial professional background in computers and telecommunications, I have gained interest and turned out be skillful in this field. However, with each new assignment, the thorough knowledge of information management is becoming imperative. My extensive work experience in information and Communication domain is making it absolutely exigent to have the managerial grasp with comprehensive technical knowledge if I am to prepare myself for the inevitable challenge of a successful career. Such an…

    • 937 Words
    • 4 Pages
    Superior Essays
  • Great Essays

    1. Introductions: Management information system (MSI) is the integration between people and technology. Over the years, management system has significant impact on developing organizational productivity, efficiency and most importantly financial growth. Though, management information system is the catalyst to increase business operation flow by relating people with technology but immensely incurred additional cost on its implementation within organization. During World War II, McDonald started business in 1940 California founded by Richard and Maurice McDonald but after World War II,…

    • 3760 Words
    • 16 Pages
    Great Essays