Case Study: Chick-Fil A

Decent Essays
Good evening Beverly,

I love your company’s mission statement of prospering as they excel in customer service. I personally believe the two goes “hand in hand.” If the sales representative or associate establishes a great repore with the consumer naturally, the consumer will return and bring a friend. When I think of excellent customer service I immediately think of Chick Fil A. Because of their professionalism, service, and great tasting food I will stand in line or in my car for however long it takes to receive the service they provide. From the food court to the local freestanding location Mr. S. Truett Cathy values shine through each transaction, “food is essential to life, therefore make it good.” I also appreciate his stance on work

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