Case Study: Chick-Fil-A

Decent Essays
My response
Individual differences among organizational development and their related approaches in terms of how they operate can be over whelming. The approach I think would benefit any organization in to develop comprehensive customer service training. This training should improve how the employee effectually enter act with the consumer/customer. The fastest way to poor sales is poor customer service. An unfavorable report or reputation would hurt your organizational brand. Chick-fil-a has taken customer service to new levels. According to Chick-fil-A, the chain has the upper hand when it comes to customer service because it invests more than other companies in training its employees. The chicken chain's unique business structure, in which

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